AutoNation Subaru Spokane Valley

Had the car I wanted. Sales people very nice and helpful. I didn’t feel pressured at all. Great car buying experience! Sales people very nice and helpful. I didn’t feel pressured at all. Great car buying experience! More

I took my 2013 Subaru Crosstrek XV in for the Shift Plate Guide. I also ask to check my transmission. I have a very good used car warranty. When trying to check the computer for codes on the transmission Guide. I also ask to check my transmission. I have a very good used car warranty. When trying to check the computer for codes on the transmission they had no communication with the computer when they plugged into it. They said the ECM was bad. They put a new ECM in that did not fix the problem. So then they said it needed a wiring harness. They want $1,027.66 over what the warranty company will pay for the shift plate and the ECM. They wanted another $1,800.00 for the wiring harness. I said no rap it up and I will take it somewhere else. They send me out I find later running on the old ECM with it hanging by the wires with the new ECM in place and never programed. So they make me pay for a miss diagnosis and sent me out the door with an incomplete repair. I took it back and said I want my money back for the work they did not do. They said they would repair it. What a joke. I would never take anything to these people. More

They offered me a shuttle to take me home since the recall items would take all day. When the car was ready, they texted me and arranged for the shuttle to pick me up. They treated me with respect and recall items would take all day. When the car was ready, they texted me and arranged for the shuttle to pick me up. They treated me with respect and didn't try to pressure me to purchase anything. They gave me suggestions on things that might need attention. Overall, it was the best experience I've had with a dealership! More

Service and sales are both fantastic with friendly and caring staff who communicate follow through on what they say they would do. caring staff who communicate follow through on what they say they would do. More

Very easy to work with from start to finish. On time for appointments and Tyler was fantastic to work with. I would recommend to all I know On time for appointments and Tyler was fantastic to work with. I would recommend to all I know More

excellent service, Joseph is a great help with items the car may need, no pressure to add these items if I did. to wish to. Very thorough, professional, great attitude and very clean show room and waiting car may need, no pressure to add these items if I did. to wish to. Very thorough, professional, great attitude and very clean show room and waiting are. Interacting with James also makes wait time go by, James continues to provide quality customer service. More

My buying experience was smooth, pleasant, friendly and trouble free. Tyler was professional and nice to work with. trouble free. Tyler was professional and nice to work with. More

We have been buying vehicles from AutoNation and Keith Moors since 2011. Everyone, all the way down from Service, finance, sales and the sales manager are the best. When we visit this dealership, we feel Moors since 2011. Everyone, all the way down from Service, finance, sales and the sales manager are the best. When we visit this dealership, we feel like part of the family, not just a customer. The salesman Keith Moors,the sales manager Gail, James, Service tech, Micheal and finance Justin Robb, are the greatest. We have brought numerous friends and family to AutoNation Subaru to purchase vehicles and will continue in the future. More

I want to let others know that my fiancé and I just got a vehicle here at auto nation Subaru and it was a really good experience. First of all we were greeted when we first arrived and quickly helped. The pe vehicle here at auto nation Subaru and it was a really good experience. First of all we were greeted when we first arrived and quickly helped. The person we were assigned with was Wesley Neisler and made the whole experience quite well. I have bought cars in the past and always was uncomfortable, pressure, they were usually not well knowing about the vehicles and felt that they were trying to hard. Wesley was in our opinion quite the opposite. He went over and beyond when we got the vehicle he gave us some mats that were lying around for free and even afterwards helped with information on a slight issue and resolved it. The whole process was very fast and simple. Yes the location was tight and building was very old. They have a great warranty we got almost bumper to bumper for a good price. However the price was right, the customer service was great, and we liked it. The one thing that was nice is that they gave us a print out of all the repairs that they did before we got the vehicle and that was very helpful and reassuring about the used vehicle. More

Phebe Powers was very helpful with my situation. I would like to work with her again. I would like to work with her again. More