AutoNation Subaru Spokane Valley

When came in to sign the paperwork we was told it would be a short time it take over four hours be a short time it take over four hours More

Josh was amazing to work with. The process was very streamline. I loved that I was kept informed of the next step in the process from beginning to end. Tyler in finance was super p The process was very streamline. I loved that I was kept informed of the next step in the process from beginning to end. Tyler in finance was super prepared and walked me through everything. More

Always very friendly, new person training made mistake & admitted to it. She was very sweet admitted to it. She was very sweet More

These guys are the best! They go above and beyond to make you feel at home with no problems. We were so impressed that between our fam we bought 3 cars. Thanks guys for all y They go above and beyond to make you feel at home with no problems. We were so impressed that between our fam we bought 3 cars. Thanks guys for all your help and nice cars! More

Auto Nation answered every question & request we had. Sam was most helpful and attentive to our concerns. We were very happy with their service. Sam was most helpful and attentive to our concerns. We were very happy with their service. More

Everyone was very nice and help. Sam was great he was not pushy and he answered my question,. Sam was great he was not pushy and he answered my question,. More

Ken and everyone else was very friendly and very willing to help. With the cars coming in late because of shipping problems, they called or checked in with us all the time to not leave us in the dark. to help. With the cars coming in late because of shipping problems, they called or checked in with us all the time to not leave us in the dark. More

Josh was a fantastic salesman! He was beyond patient and really listened to make sure we got the Subaru that was right for us. He was straight up and explained the entire process t He was beyond patient and really listened to make sure we got the Subaru that was right for us. He was straight up and explained the entire process to my daughter who was buying her first car. More

My experience with this dealership has been good in the past. However, the recent 60,000 mile servicing appointment for my Subaru Crosstrek took over 7.5 hours when I was originally told it would take 2-3 past. However, the recent 60,000 mile servicing appointment for my Subaru Crosstrek took over 7.5 hours when I was originally told it would take 2-3 hours. I also didn't appreciate that my radio settings and mileage indicators had been changed. Normally, this wouldn't have bothered me, but I was annoyed after having to wait so long. More

Rating should really be a 9/10 (this only allows out of 5 stars). My experience with purchasing a car at AutoNation was great and negotiated a good price! (with one con I will get to). I worked with Colin on stars). My experience with purchasing a car at AutoNation was great and negotiated a good price! (with one con I will get to). I worked with Colin on the floor who was really great, calm and did not pressure me or anything. He was nice and got me going efficiently. I then worked with Shane who got me setup through the paperwork and signing everything. The con of my experience was when Shane was lightly pressuring me to purchase the protection packages. He kept bringing it up 3 times after that (not including the first time showing me the options). Now I know sales wants to make sales, but after the 2nd time saying no he kept trying to ask why I did not want the protection package. I don't think I can give any dealership a 5/5 or 10/10 rating because of this UNLESS they offer me the protection package once, following by asking about it ONCE more after that and NO MORE times after that. I don't want to spend more money on these packages, as I don't need them. I just want to sign paperwork and go home with my new car (it was evening time and was wanting to eat because I was hungry). I feel like after the 2nd time saying 'No' that my decision was falling on deaf ears, and I was losing my patience. I could have been more direct but I am a nice guy, which can be a personality fault to me. Next time I will be more direct after the 1st time I say NO. Overall I would buy again from this dealership, but if I do I hope to work with both of these people next time, as they both know me now and how I make my purchases. More