AutoNation Subaru Scottsdale - Service Center

Always friendly, prompt, & honest. I have had consistently positive experiences with the service department over the last 6 years. I have had consistently positive experiences with the service department over the last 6 years. More

We have bought 3 vehicles at Autonation Subaru Scottsdale, all of our required service has been completed here as well. Great dealership for purchasing and servicing! Scottsdale, all of our required service has been completed here as well. Great dealership for purchasing and servicing! More

My visit took over an hour and a half to complete and this was with an appointment. I specifically requested for certain things to be looked at and after my car was brought up to the front? They were no this was with an appointment. I specifically requested for certain things to be looked at and after my car was brought up to the front? They were not completed. So I was forced to wait longer while they took my car back and completed my request. Also, when I left the dealership, I noticed that my check oil light was in and also my low tire light. These should of both been addressed considering my appointment as for an oil change. And on the back of my bill of sale? There is a list of things that the service dept sort meant is (supposed) go actually check and complete. One of those things is to check my tires and they signed off on it that they were ok. So I was forced to go to a tire shop to have ( then) do what automation was supposed to do. And finally. I had to check my manual to figure out how to re set my check oil light. I will most likely not go back to this dealership considering that it shouldn't take over an 1 1/2 hours to have my oil changed. And to leave in satisfied. On a positive note : the service man was nice and polite. He even went out to my car when I left to make sure that the service dept. actually did what I requested. His name was Andrew. More

Great dealership, I have been coming here for a couple of years.to get my car serviced. years.to get my car serviced. More

Andrew took care of my Subaru, he is a great service supervisor, he was very knowledgeable, kind and patient, and very courteous supervisor, he was very knowledgeable, kind and patient, and very courteous More

Amazing service! So easy, on time and friendly. They have always taken care of me and my cars! So easy, on time and friendly. They have always taken care of me and my cars! More

This was with a '22 Subaru Outback bought recently at Autonation Subaru. When you carefully speak a destination, the navigation system will want to take you to Detroit, Chicago, New York...anywhere but i Autonation Subaru. When you carefully speak a destination, the navigation system will want to take you to Detroit, Chicago, New York...anywhere but in Scottsdale. Say "Home Depot nearest me" and it responds like you're from another planet. Just cannot compute any instructions. Sales staff tell me it takes time and the system has to adjust to my voice which is nonsense. Nothing improves over hours of trying. Back to Autonation and several service and sales people experience exactly the same problem with this car. They "upgrade" the software but it does nothing. I use the nav a lot so this is very frustrating. End result is Autonation service says they can't fix it and I'm just out of luck. On a current high end model! More

The service department has always been responsive and helpful. The wait time given on arrival is helpful as can plan to do other things. Look forward to them getting back to washing your car prior to pic helpful. The wait time given on arrival is helpful as can plan to do other things. Look forward to them getting back to washing your car prior to pick-up. More

Always pleasant, helpful and knowledgeable. Not going to add any more words just to submit this survey. Not going to add any more words just to submit this survey. More

Took the car in for a routine maintenance and they found some suspension issues. They had dropped us off at a shopping mall but sent me pictures and when I called back we discussed the repairs. I authoriz some suspension issues. They had dropped us off at a shopping mall but sent me pictures and when I called back we discussed the repairs. I authorized the repairs and we were still able to return home in the middle of the afternoon. They also under warranty installed new hydraulic struts for the hatchback. This is a dealership I can trust and they’ve always given me excellent service. C. Hughes More