AutoNation Subaru Scottsdale - Service Center

OUTSTANDING CUSTOMER SERVICE AND EMPLOYEES. POLITE AND KNOWLEDGEABLE . GREAT CUSTOMER SERVICE AND ON TIME. THANK YOU. POLITE AND KNOWLEDGEABLE . GREAT CUSTOMER SERVICE AND ON TIME. THANK YOU. More

Mike Harris & Gary Gonce are always helpful with our service needs for our Subarus. Always appreciate their assistance. We are longtime Subaru owners and will continue to get our vehicles serviced at Au service needs for our Subarus. Always appreciate their assistance. We are longtime Subaru owners and will continue to get our vehicles serviced at AutoNation Subaru Scottsdale. Thank you. More

I needed new tires and Steven was able to take care of me on Saturday morning without an appointment. Very pleased with the service he provided. on Saturday morning without an appointment. Very pleased with the service he provided. More

Had to order part and would be a minimum of 3 weeks. They had me leave my car and gave me a loaner for the entire time. Took way longer to get part than expected but not having to pay for a rental mad They had me leave my car and gave me a loaner for the entire time. Took way longer to get part than expected but not having to pay for a rental made a big difference. Thank you to an amazing advisor and service department!!!!! More

It was problem after problem. I’ve had to replace my battery 3 times in 2 years since I purchased the car. Finally, I had it towed to the dealership for further diagnostics. Appar I’ve had to replace my battery 3 times in 2 years since I purchased the car. Finally, I had it towed to the dealership for further diagnostics. Apparently, when calling Subaru Roadside service for battery assistance, they dispatch a 3rd party to jump or replace. No one had record of who this company was as I needed warranty information. I spent over 2 hours on hold with Subaru Advocacy only to be told they couldn’t help me. So I paid $256 for yet another battery in my 2017 Outback. The day my car was towed, I received a call from the dealership to tell me the car would not be ready and required more testing—this was at 5:45pm—but was offered a loaner and would be ready anytime before closing at 7pm. I managed to find a ride to the dealership and arrived at 6:50pm to be told there was no car for me, no one had passed along any record of my reservation, and to come back in the morning. I pleaded, having to work the next day and get my children to school. I told the associate that Stephen promised me a car would be waiting for me. The associate responded, “Well, I guess that’s Stephen’s problem.” After arguing with this man, he miraculously found me a car. Next day, I am called to be told my car is done, but was recommended a new air filter and wipers. I declined, having already been frustrated with having to purchase ANOTHER battery. When I picked up my car, the air filter was sitting on my passenger’s side, not having been put back. My 16 year old son replaced it for me, although the part that holds the filter in place was nowhere to be found. Eventually, we found it in the passenger side door. To say I’m dissatisfied is an understatement. Today, I would not recommend Subaru of Scottsdale to friends or family. I won’t be returning again should I ever require assistance. More

Mike Harris, Service Director and his staff did an excellant as usual - very expeditious and courteous. excellant as usual - very expeditious and courteous. More

Each time I have had occasion to visit this dealership for service my concern has been dealt with in a timely and effective manner. The Service Advisor who helped me on my most recent visit was outstandin for service my concern has been dealt with in a timely and effective manner. The Service Advisor who helped me on my most recent visit was outstanding. More

Pleasure working with new service member Kris and service manager, they provided friendly service and were able to answer my questions. manager, they provided friendly service and were able to answer my questions. More

took my car in for a recall fix. initial inspection was quick but had to go back for the actual part/fix. luckily they had the part so dropped it next morning before leaving town, wa initial inspection was quick but had to go back for the actual part/fix. luckily they had the part so dropped it next morning before leaving town, was done same day before i got back. More

Had my window tinted and and the service was completed less time than quoted which was much appreciated. The service waiting area had Wi Fi which allowed me to work away from my office. The restrooms wer less time than quoted which was much appreciated. The service waiting area had Wi Fi which allowed me to work away from my office. The restrooms were clean and unlimited coffee to keep me going. More