AutoNation Subaru Scottsdale - Service Center

I’m on a road trip to Arizona Phoenix and my 2017 Forester XT AC didn’t work properly, it’s blowing only hot air. I suspected the ac refrigerant was under pressure so I need to recharged then I took Forester XT AC didn’t work properly, it’s blowing only hot air. I suspected the ac refrigerant was under pressure so I need to recharged then I took the car to AutoNation Subaru (a place with high rating and somewhere that I can trust). The service advisor Steven had the same thought with me. So we agreed to check and fix it. It’s supposed to take an hour and half. It took nearly 3 hours with a new finding that my “compressor need to be replace” and my car is less than 60k miles. Before I brought the car to dealer, when turn on the ac I still heard the “clicking” sound which indicated that the compressor was still functional. However after their service, there was no clicking sound anymore when turned on the AC. That makes me believe the compressor was intentionally ruined so that they could recommend me to replace it (at a higher cost). Automation Subaru was supposed to get the AC fix (recharge the R134a refrigerant) so I can continue and enjoy my road trip. In stead of fixing the AC, now I have more problems with the AC and wasted my 3 hours. I later confirmed with an auto mechanic, that’s less likely my compressor failed. In conclusion, don’t ever bring your car to AutoNation Subaru Scottsdale AZ, try to fix it yourself first Or go to a specialist who you can trust. More

Gary G is a very good Service rep. I get the feeling the service department is having to push business because of the lack of new inventory. I get the feeling the service department is having to push business because of the lack of new inventory. More

Amazingly dependable and fair every time! I am now on Subaru number four because of the service with Garry Gonce I am now on Subaru number four because of the service with Garry Gonce More

Very good work. However was not accurate on how long it would take. Standard oil change and tire rotation 2 hours when told hour and half. However was not accurate on how long it would take. Standard oil change and tire rotation 2 hours when told hour and half. More

Everyone knowledgeable and polite. Get your auto back when promised. Easy to make appointments thanks 😊 Get your auto back when promised. Easy to make appointments thanks 😊 More

OUTSTANDING CUSTOMER SERVICE AND EMPLOYEES. POLITE AND KNOWLEDGEABLE . GREAT CUSTOMER SERVICE AND ON TIME. THANK YOU. POLITE AND KNOWLEDGEABLE . GREAT CUSTOMER SERVICE AND ON TIME. THANK YOU. More

Mike Harris & Gary Gonce are always helpful with our service needs for our Subarus. Always appreciate their assistance. We are longtime Subaru owners and will continue to get our vehicles serviced at Au service needs for our Subarus. Always appreciate their assistance. We are longtime Subaru owners and will continue to get our vehicles serviced at AutoNation Subaru Scottsdale. Thank you. More

I needed new tires and Steven was able to take care of me on Saturday morning without an appointment. Very pleased with the service he provided. on Saturday morning without an appointment. Very pleased with the service he provided. More

Had to order part and would be a minimum of 3 weeks. They had me leave my car and gave me a loaner for the entire time. Took way longer to get part than expected but not having to pay for a rental mad They had me leave my car and gave me a loaner for the entire time. Took way longer to get part than expected but not having to pay for a rental made a big difference. Thank you to an amazing advisor and service department!!!!! More

Each time I have had occasion to visit this dealership for service my concern has been dealt with in a timely and effective manner. The Service Advisor who helped me on my most recent visit was outstandin for service my concern has been dealt with in a timely and effective manner. The Service Advisor who helped me on my most recent visit was outstanding. More