Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Subaru Scottsdale - Service Center
Scottsdale, AZ
401 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
401 Reviews of AutoNation Subaru Scottsdale - Service Center
Sort by
December 05, 2022
Gary has always gone out of his way to make sure that I get the service I need and at the same time giving me the option to delay service that can be reasonably delayed. The other service reps that I have get the service I need and at the same time giving me the option to delay service that can be reasonably delayed. The other service reps that I have dealt with seem as competent and trustworthy. More
by m_helfand
Employees Worked With
Gary
December 03, 2022
Good diagnostics, report and service. Our wheel bearing was replaced and the car ready for pickup much sooner than anticipated. Fees are reasonable. Our wheel bearing was replaced and the car ready for pickup much sooner than anticipated. Fees are reasonable. More
by Rond
Employees Worked With
Service dept employees
December 01, 2022
I should have never purchased a used vehicle from the dealership salesman. Worst experience of my life. I have had issues since day one. Once the car was sold, I was on my own, no Carfax, no test drive dealership salesman. Worst experience of my life. I have had issues since day one. Once the car was sold, I was on my own, no Carfax, no test drive, no explanation of how all the function of the car. The only nice thing, they did, they replaced the broken windshield, calibrated eyesight, repair scratches on the passenger vehicle don't you think that is the least they could do after spending 30K. My visit was including maintenance and a big issue with my car, while driving it goes from 40 to 0 in seconds and they cannot find the problem . This is a very scary situation because I can get hit at any time, I really do not feel secure in this car that's why I informed my insurance. It maybe the time to look for another vehicle. . Regardless of the model or year, below are the most commonly reported issues with respect to the Subaru CVT transmission. Pls visit the site of Olive.com Stalling – Owners complained that the vehicle would stall out and come to a sudden stop. Others experienced stalling while driving without the ability to turn the vehicle back on. Shuddering, Shaking and Bumps – If a CVT belt or pulley is not working properly, it can cause the car to shake or shudder, which was experienced by consumers throughout the years and models. Knocking and Jerking – Another common problem were loud noises, such as knocks and jerking. Some owners reported loud thud noises coming from the transmission area too. Hesitation – The car not wanting to get going was consistently noted. Owners complained that their Subaru would not “go” when the gas pedal was pressed or would hesitate or pause for a moment after the gas pedal was engaged. It's not the hook under the car who does that. It's a fact that exist with the transmission. Is there a recall for this situation. In closing I want to thank you Steven for his professionalism. More
by saildeworld
Employees Worked With
Steven Russo
November 30, 2022
Excellent customer experience with Andrew when I brought my Forester in for service. Very thorough and professional group of individuals. I feel like Subaru is all about the customer experience and is a tru my Forester in for service. Very thorough and professional group of individuals. I feel like Subaru is all about the customer experience and is a trust worthy organization. More
by mkmetcalf05
Employees Worked With
Andrew
November 29, 2022
Always a pleasant experience when I take my Forester for service. I had my Lab, Sofie with me. Everyone was very welcoming of her. My car was taken in immediately for an oil change. I appreciate Steve, my service. I had my Lab, Sofie with me. Everyone was very welcoming of her. My car was taken in immediately for an oil change. I appreciate Steve, my service manager, who is always friendly, professional, and doesn't try to "up-sell" other services. In less than an hour, Sofie and I were on our way in a nice clean Forester! More
by Val
Employees Worked With
Steve Russo
November 28, 2022
Great customer service - they have consistently been open and honest with me, and have gone out of their way to serve and accommodate me. I have a 2018 Subaru Forester, and I will continue to bring the car t and honest with me, and have gone out of their way to serve and accommodate me. I have a 2018 Subaru Forester, and I will continue to bring the car to them for service. I often wait for my car when it is being serviced, and they always go out of their way to make sure that I do not have to sit and wait for hours. The facility is clean and seems to be well-run. More
by LynneG
Employees Worked With
Cannot remember name
November 21, 2022
They do a fantastic job, getting my car in early for service and getting out within an hour was top notch. Great customer service and very professional staff! service and getting out within an hour was top notch. Great customer service and very professional staff! More
by Cwhelgeson
Employees Worked With
GARRY GONCE
