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AutoNation Subaru Scottsdale - Service Center

Scottsdale, AZ

4.6
401 Reviews

401 Reviews of AutoNation Subaru Scottsdale - Service Center

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August 13, 2021

I continue to get great service at this dealership. I'm fully aware there are other Subaru dealers in the valley and closer to my home.. But like they say " better the devil you know than the devil you don More

by GeorgeA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall the name..but none of the above
Aug 16, 2021 -

AutoNation Subaru Scottsdale responded

We appreciate you taking the time to leave us a response, Georgea! Drive safe, and we'll see you on the road.

Feb 11, 2023 -

GeorgeA responded

Update.. As I mentioned above "Time will tell..." I had a service issue, I left a message for either the service manager or general manager to get back to me. Neither did!. My issue was resolved by taking my vechile to another dealer. The problem has been taken care of... I am rather disappointed that after almost 5 years of being a loyal customer (I drive 120 miles, one way, to the dealeship when, in fact, there is a reputable dealer within 7 miles from my home and another within 60 mikes!) no one had the courtesy to address my issue. I lost nothing by switching dealers. AutoNation has lost future service of 2 Subarus. A 2024/2025 possible replacement of the 2 Subarus (new purcase) and subsequently the trade in of the 2 Subarus with the purchase.

Feb 13, 2023 -

GeorgeA responded

See my update.

August 11, 2021

Super quick service! Steven Russo was awesome. Very friendly and kept me informed throughout my appointment. More

by SNK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Russo
Aug 13, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at AutoNation Subaru Scottsdale! If you have any further questions, please give us a call. We're always happy to help!

August 10, 2021

Love Subarus ! We have not service outback are used our prepaid services… We were one month past due and they still did not charge us! More

by Cappo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Stinson, Gary Gonce , Richard Hose
Aug 13, 2021 -

AutoNation Subaru Scottsdale responded

Hi Cappo, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2021

Very informative staff, had an issue with my clutch and they told me what the problem was and were very helpful in getting it replaced in addition to multiple phone calls letting me know the status of my c More

by trentont2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Andrews
Aug 13, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 05, 2021

Service Rep Mike is a great ambassador for AutoNation Subaru. Been taking my car there for over 5 years. Technicians do great work and I would recommend AutoNation Subaru. More

by djman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dryden
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thanks again for the recommendation, and have an amazing day!

August 03, 2021

Great service, friendly, clean and great atmosphere. They helped us in what needed to be done. We did not have to wait long. Pleased with the service . More

by Janek1309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Russo
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2021

Great service. Got us in and out in a very timely manner. Gary was very helpful resolving our issue of no a/c in Phoenix AZ in July. More

by Hot in AZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Stinson, Gary Gonce , Richard Hose
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2021

Great service. Gary got me in and out quickly. I’ll be using this dealer in the future and will definitely recommend them to my friends. More

by bleib120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Gonce
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.

August 02, 2021

MY EXPERIENCE WITH MARCUS IN THE SERVICE DEPARTMENT WAS AWESOME. THIS SUBARU IS A NEW VEHICLE TO ME AND MARCUS WAS EXTREMELY PATIENT IN ANSWERING MY QUESTIONS AND HELPING ME LEARN MORE ABOUT THE VEHICLE AN More

by mamadee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MARCUS ANDREWS
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hello, we're glad you had such a wonderful experience with Marcus! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 30, 2021

Always helpful and have gone above & beyond in handling a couple issues. Communication is top notch. Service is done right the first time in a timely manner. More

by jvh1053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Gonce
Aug 17, 2021 -

AutoNation Subaru Scottsdale responded

Hello, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!