AutoNation Subaru Scottsdale - Service Center

I came in to have my coolant system checked under warranty and mentioned the level was low when cold and there was air in the coolant system. This was the second time I’ve been in for this issue. Mee warranty and mentioned the level was low when cold and there was air in the coolant system. This was the second time I’ve been in for this issue. Meeting with Steven both times. After waiting 2 hours I was told there are no issues with having air in my cooling system and everything was ok just as last time. After telling them I knew it wasn’t correct they said I would need to wait at least another hour for it to cool again Even though I had said it when I arrived. I requested my keys and will go to another dealership as I should not have to argue to have my car I’m paying for that’s under warranty fixed or even looked into to see the problem. They even tried to make me look like a bad guy in front of the showroom for wanting my car to run as it should acting like I was a problem. When I asked Steven if there was a manager there I was told there wasn’t which is pretty ridiculous if it’s true. More

Another great experience at AutoNation Scottsdale. I took my Subaru Ascent in for a regular maintenance. My service rep, Mike was very professional ( and personable). He had me in and out in less than an hou my Subaru Ascent in for a regular maintenance. My service rep, Mike was very professional ( and personable). He had me in and out in less than an hour. The waiting lounge is excellent; providing comfortable seating and beverages. More

My experience has always been great but this last time was especially great! Marcus was the Service Manager that helped me out and he was so nice in explaining everything as well as listening to my concer was especially great! Marcus was the Service Manager that helped me out and he was so nice in explaining everything as well as listening to my concerns. Definitely appreciated the explanation of my next maintenance milestone which will cost a fair amount of money… he explained so I would know what to expect… really appreciated that! It’s amazing how one person can really effect your experience! I’ll definitely be contacting him for my next service appointment. More

Customer service was friendly and efficient. Wait time was reasonable and service on time. Customer waiting area was comfortable and overall we were happy with service. was reasonable and service on time. Customer waiting area was comfortable and overall we were happy with service. More

As usual Steve is always the man who takes care of his customers with efficiency in addition to being a hard worker. He keeps me up to date of what's going on with status of my new car. He always strive customers with efficiency in addition to being a hard worker. He keeps me up to date of what's going on with status of my new car. He always strives for excellence and keeps his customers happy. Steve is a great asset to this dealership. More

Steven Russo has taken excellent care of my Subaru and helps keep it running smoothly. This is our second Ascent and we are very pleased. helps keep it running smoothly. This is our second Ascent and we are very pleased. More

Service personnel friendly, attentive, helpful. Work completed within estimated time. Waiting area clean, well-lighted, tables and chairs adequately spaced. Found and fixed rattle that eluded other serv completed within estimated time. Waiting area clean, well-lighted, tables and chairs adequately spaced. Found and fixed rattle that eluded other service attempts More

My service advisor Gary, is awesome. He's the best service advisor that I have ever worked with. He is very professional, and makes sure that all his clients get the best customer service ever. service advisor that I have ever worked with. He is very professional, and makes sure that all his clients get the best customer service ever. More

I live on the west side of the valley but only come here to this dealership because of the great service, professionalism, and courtesy. Thank you Steve Russo, cant remember the other guys name, and Gary wh to this dealership because of the great service, professionalism, and courtesy. Thank you Steve Russo, cant remember the other guys name, and Gary who has helped me many times. There is no other like it! Thanks! Will see you next time! More

I was treated so well I must say. Thanks you More