AutoNation Subaru Scottsdale - Service Center

My appointments are on time. The staff in service is approachable, my questions get answered or an inquiry by the staff. The facility is clean along with restrooms. Water is off The staff in service is approachable, my questions get answered or an inquiry by the staff. The facility is clean along with restrooms. Water is offered as a courtesy. I love the video that is sent from service after my car is returned. It includes a walk through video of what was checked and a summary. I leave feeling I have a safe vehicle. I never feel pressured and I do feel my car is cared for. This is my first SUV so I depend on the staff to keep my vehicle dependable. More

Auto Nation Subaru is great for service and very quick and convenient. Gary Gonce has been my service writer for many years and has kept our 2014 Forrester in great shape! Will probably buy another one and convenient. Gary Gonce has been my service writer for many years and has kept our 2014 Forrester in great shape! Will probably buy another one some day, only larger with eyesight as it has save me often in traffic! More

Had to go without appointment when plastic undercarriage piece broke free . They were able to get me in and within one hour I was back on the road, great people to rely on piece broke free . They were able to get me in and within one hour I was back on the road, great people to rely on More

Excellent service technician -fast, efficient and polite. I did, however, have to wait for 20 minutes before anyone acknowledged my presence. Once my service technician was advised of my waiting, everythi I did, however, have to wait for 20 minutes before anyone acknowledged my presence. Once my service technician was advised of my waiting, everything went smoothly. More

Have had my car in twice to address periodic SiriusXM reception failure and other audio problems. They just give me the “friendly run-around (excuses and theories that aren’t Subaru’s responsibility)” an reception failure and other audio problems. They just give me the “friendly run-around (excuses and theories that aren’t Subaru’s responsibility)” and haven’t solved the problem. I’m wasting my time at this dealership. More

Although most of my visits for service since my purchase were fine. Let me tell you of my last from a few days ago. I had an APPOINTMENT for an oil change. I sat there for 2 hours and 15 minutes. They waive were fine. Let me tell you of my last from a few days ago. I had an APPOINTMENT for an oil change. I sat there for 2 hours and 15 minutes. They waived the cost of the oil change, however I’m very disappointed. Lastly I will add that my previous oil change took two hours as well. I doubt that I will be getting my oil changes there in the future. Oh yes, in an attempt to make this service appointment I made 4 phone calls and the prompts just went around and around so I reluctantly went to the internet. In order to schedule they needed my email. They message said my email wasn’t on file. Really? I entered my husband’s, also not on file. Strange because we have both received emails from the dealership. Since the on line appointment didn’t work it took 2 more phone calls before we reached a real person. If a dealership does not answer customer phone calls what is that telling you about them? ~Donna Hohn More

Great service, keep you updated on the work they do and very helpful in answering questions. very helpful in answering questions. More

They were curtious and willing to answere any questions that I had. It was easy to schedule an appointment for service . that I had. It was easy to schedule an appointment for service . More

Honest Service, reasonable wait times. I really like the new video walkaround of the vehicle on the hoist with visual references to any other recommended work. I really like the new video walkaround of the vehicle on the hoist with visual references to any other recommended work. More

No need to bribe me with anything; I have found consistent military grade awesomeness and next level great customer service from the team at AutoNation Subaru, from Steven to the techs that work on consistent military grade awesomeness and next level great customer service from the team at AutoNation Subaru, from Steven to the techs that work on my WRX everything has been excellent. My unit is performing as new and I enjoy both the drive from Peoria to Scottsdale and spending a little time with the team, they are like family to me. More