AutoWest Subaru - Service Center

Raj was my service rep and did an excellent job of getting me in and out of the service department in 90 minutes. Free car wash was an added bonus. Overall a pleasant experience which is somewhat unus getting me in and out of the service department in 90 minutes. Free car wash was an added bonus. Overall a pleasant experience which is somewhat unusual when one needs to get their car serviced. On the down side Subaru Foresters should not require service after 6000 miles. Come on Subaru you can do better than that. More

While it took over 4 hours, Jason Wanner kept me informed of what the process was and offered his/mechanics recommendations. I went with the recommended service which made the wait longer. of what the process was and offered his/mechanics recommendations. I went with the recommended service which made the wait longer. More

Raj wonderful service advisor always listen what clients need thanks good job raj keep it up need thanks good job raj keep it up More

I recently bought a Subaru out of State due to the Chip Shortage reducing supply locally, and was really impressed with the Service Department. My Service Advisor, Lacey Black, and Service Tech John Loza Shortage reducing supply locally, and was really impressed with the Service Department. My Service Advisor, Lacey Black, and Service Tech John Loza could not have been more helpful. It was a pleasure getting to know them, and it's great to know my local dealership has a first rate Service Department. More

Went for oil chg got out 1 hr later as told. Great job! Go every 6mo. They are great Go every 6mo. They are great More

Ok, no one likes to have a car serviced, but Cody Pickinpaugh makes it so much easier! He is kind and courteous, and he goes out of his way to make the experience more pleasant. I was in recently f Pickinpaugh makes it so much easier! He is kind and courteous, and he goes out of his way to make the experience more pleasant. I was in recently for service and told him I would wait for my car. He said it would be several hours and offered me a rental car! I was shocked! It made my day so much better than having to sit in the dealership. He is always good like this, I always ask for Cody when I bring my car to Roseville Subaru for service. More

Cody was a great service advisor. He made sure I was in and out, on my way back to work. Excellent customer, definitely don’t mind driving the extra miles from Elk Grove to Roseville. Will be recommending and out, on my way back to work. Excellent customer, definitely don’t mind driving the extra miles from Elk Grove to Roseville. Will be recommending to friends and family. More

This time I called a few weeks ahead to see if Autonation did windshield replacements, and if so, to make an appointment to get my cracked windshield replaced in addition to the regular maintenance service. did windshield replacements, and if so, to make an appointment to get my cracked windshield replaced in addition to the regular maintenance service. I was called by my service advisor late in the afternoon the day before my appointment, to tell me that windshields must be ordered ahead of time and that he doesn't get notified of the work to be done until 3PM the day before a given appointment. I was frustrated because I had made the appointment weeks earlier, I'd already made arrangements for the trip down, and I didn't know what I should have done differently to ensure the replacement windshield would be installed when I arrived. This is not the first time I've made an appointment for specific work to be done, only to discover that the parts needed for the work would not be available for installation on the day of the appointment. On the upside though, my advisor kindly gave me contact information for a local third party for an after-market windshield. It will be a while before I can dedicate another day to getting the windshield replaced as my schedule is pretty full, but at least I know who to call when I get the time. More

You may have to wait a bit, but they go the extra mile. The people that work there- like Raj are really nice mile. The people that work there- like Raj are really nice More

Excellent service from the Subaru service center is a big reason for buying a Subaru in the first place. Thank you Jason. reason for buying a Subaru in the first place. Thank you Jason. More