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AutoWest Subaru - Service Center

Roseville, CA

4.6
587 Reviews

587 Reviews of AutoWest Subaru - Service Center

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October 21, 2021

Heather was my service advisor this time. She was very personable and did a great job in communicating with me while I waited in the lounge area. Great dealership. We have two Subaru's and will continue More

by poppopp1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather
Oct 24, 2021 -

AutoNation Subaru Roseville responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Roseville. Please don't hesitate to reach out to us if there's anything more we can do!

October 21, 2021

Excellent customer service. They provide exactly what my vehicle needs. They vacuum and wash my vehicle! More

by mdsanchez1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 24, 2021 -

AutoNation Subaru Roseville responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 20, 2021

After a factory recall mishap, Cody Pickinpaugh was extremely helpful in resolving the issues. My out of pocket was reimbursed, the service manager, Mike, was so respectful and caring and Cody took im More

by marthapenry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cody Pickinpaugh, Mike (service manager)
Oct 24, 2021 -

AutoNation Subaru Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks so much for the warm recommendation of the team here at AutoNation Subaru Roseville. Drive safe, and we'll see you on the road.

October 20, 2021

This dealership totally exceeded expecrtations. I had given up on dealerships for service. When I moved to Roseville I needed service and the Subaru AutoNation was nearby so I tried it. I was delighted More

by vhendrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CodyPickinpaugh, Ryan Nelson
Oct 24, 2021 -

AutoNation Subaru Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 19, 2021

Clean facility, friendly staff. Was notified of extra time needed for service because of additional work. Still didn't have to wait too long. More

by Dodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj
Oct 23, 2021 -

AutoNation Subaru Roseville responded

Hello, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

October 19, 2021

I purchased a service plan for oil changes and tire rotation. Third time tires not rotated during my service visit. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raj
Oct 24, 2021 -

AutoNation Subaru Roseville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (916) 724-6774 -- we hope to hear from you soon.

Oct 25, 2021 -

None responded

I have also left a message for the service writer twice about getting the corroded battery tie down replaced. I have yet to hear back if the part is ordered, received or on back order.

October 18, 2021

Always receive excellent service from Jason. He's attentive, professional and takes the time to explain service performed. More

by Caine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Oct 22, 2021 -

AutoNation Subaru Roseville responded

Hi Caine, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 18, 2021

Very helpful in resolving the odd noise I was hearing for a couple weeks and couldn’t pin point myself More

by Alex257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarin Rajender
Oct 22, 2021 -

AutoNation Subaru Roseville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 18, 2021

Service is always quick and professional. Raj is an excellent service manager and is great to work with! More

by Mike B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raj
Oct 22, 2021 -

AutoNation Subaru Roseville responded

Hi Mike, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

October 17, 2021

Cody was helpful and to care of all my issues with the service on my car. More

by superslow50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody pickinpaugh
Oct 18, 2021 -

AutoNation Subaru Roseville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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