AutoWest Subaru - Service Center

Couldn't have asked for better service over the busy holidays! Kudos to Mike Valverde and the service department.......and thank you so much for getting me back on the road and safely headed home to th holidays! Kudos to Mike Valverde and the service department.......and thank you so much for getting me back on the road and safely headed home to the mountains!! More

This was our first service with Subaru at AutoNation. Raj was nice and personable and the lounge was great and allowed for our dog to be inside with us. The upselling was a big disappointment. Our S Raj was nice and personable and the lounge was great and allowed for our dog to be inside with us. The upselling was a big disappointment. Our Subaru barely has 12K miles on it. We were first shown 3 options for service, between $400 and $1000. We were SHOCKED to say the least. $400 for a 'basic oil change' with the 'required' services. None of these services were gone over in any detail to even attempt to show the value or even what the services were that were included. We inquired more for other options as $400 for a 12K mile service seemed excessive. We were finally told of an oil/filter change with multipoint inspections with oil additive and without. When we asked what the oil additive was, we were given a very vague answer that didn't tell us anything about its usefulness. We requested the 'basic' service @$79.96 without the additive. The service happened quickly and we were on our way to our next appointment. Additionally, we were not advised of the condition of the cabin air filter until the vehicle was finished and pulled out to the front for us to leave in. No option was even given to get it replaced. We're not sure we will be back as we walked away feeling like we were being upsold for things not needed for the vehicle. We want to trust who services the vehicle. We're not sure we can. This review is requiring us to rate a person we never interacted with. Giving that 3 stars too. More

Service was finished on time. The service advisor Paeli was friendly and efficient. She gets 5 stars. I had left a message earlier (forgot the name of service advisor). Never received a return call. And was friendly and efficient. She gets 5 stars. I had left a message earlier (forgot the name of service advisor). Never received a return call. And this was not the first time. That is the reason for a star deduction! More

Heather from the service department was very helpful and friendly. She went above and beyond to make sure me and my Subie were taken care of. She was very bubbly and had an easy going personality. The other friendly. She went above and beyond to make sure me and my Subie were taken care of. She was very bubbly and had an easy going personality. The other service techs did not seem as welcoming as Heather. When you get your Subie serviced here ask for Heather, you won’t regret it! More

I have purchased 2 Subaru’s from AutoNation Subaru Roseville in the past 3 years. This dealership, from the General Manager to the porters, are all about excellent customer service! I am greeted w/a s Roseville in the past 3 years. This dealership, from the General Manager to the porters, are all about excellent customer service! I am greeted w/a smile, they genuinely listen to what I have to say, and I always leave feeling confident understanding the work that took place and that my car is in maximum running, safe and beautiful condition! My loyalty and gratitude to AutoNation Roseville Subaru! Thank you! More

Always great service here. Raj is awesome. Always helpful ! Have to have 15 words so ! Have to have 15 words so More

I always have a great experience here. They ate top notch and quick to respond. and quick to respond. More

They are the best! Sales, Service, you name it!! Cody always takes the best care of me as a customer and of my car! I wouldn't take my Subaru anyplace else or to anyone else. always takes the best care of me as a customer and of my car! I wouldn't take my Subaru anyplace else or to anyone else. More

Brought my 2019 Crosstek in for service a few weeks ago. On top of the routine service, it needed rear brake work. Jason Wanner, the service rep I always go through was nice enough to secure me a loaner c On top of the routine service, it needed rear brake work. Jason Wanner, the service rep I always go through was nice enough to secure me a loaner car for the day while they worked on the car. I've always received great customer service every time I bring my car in for service. Thanks again Subaru Roseville!! More

Cody is the best! Every time I have had to deal with my Forester, he has gone out of his way to make sure it all worked out great. Forester, he has gone out of his way to make sure it all worked out great. More