AutoWest Subaru - Service Center

I've been coming here since I purchased my vehicle in 2016. Even after my warranty ran out and knowing you charge more than other mechanics. That being said the last 2 times I've come my car has gone unw 2016. Even after my warranty ran out and knowing you charge more than other mechanics. That being said the last 2 times I've come my car has gone unwashed. It's the little things but I've requested it and this last time I wasn't even contacted about my car being ready. Told 3pm and finally just showed up at 15 min to 5pm. I've bought new tires, done all my maintenance there, including the 60000 miles and am a little tired of paying so much and not being treated like it. It's time to look for another shop, where I don't feel ripped off and am treated like my business matters. More

Jason? I think helped me this time as my service rep and was WONDERFUL!!!!!! I love this place, just wish they were not so expensive!!!!! :-( I think helped me this time as my service rep and was WONDERFUL!!!!!! I love this place, just wish they were not so expensive!!!!! :-( More

Cody Pickenpaugh was terrific. My wife's Subaru Impreza battery died and Cody was able to get me in fast and also apply a discount on the purchase of the battery. It was installe My wife's Subaru Impreza battery died and Cody was able to get me in fast and also apply a discount on the purchase of the battery. It was installed and tested all within 90 minutes. Great job! More

Mike and Raj are the best! !! Wonderful customer service. Thank you for letting me vent about an irritating and ongoing problem with my Subaru and your good faith efforts to !! Wonderful customer service. Thank you for letting me vent about an irritating and ongoing problem with my Subaru and your good faith efforts to fix the problem. Let's hope all is well now. More

Always of the upmost in professionalism at this Subaru dealer. Took me on time and charged the battery for no fee. dealer. Took me on time and charged the battery for no fee. More

Brought my car in for an infotainment update and oil change/tire rotation. Was told it would take a few hours because of the update, which I was fine with. Dealer took the full time, said it was updat change/tire rotation. Was told it would take a few hours because of the update, which I was fine with. Dealer took the full time, said it was updated however it was not. Disappointed in the service and no remedy after talking with dealership More

I was quite pleased with the routine oil change and safety check. I suggest, though, if key fob is removed from the customer's key ring (so fob will fit on processing rack in service area) that the cu safety check. I suggest, though, if key fob is removed from the customer's key ring (so fob will fit on processing rack in service area) that the customer be notified as to where the key ring is placed. I had some anxious moments when I saw that my key ring was no longer attached to the key fob, and had to return to the dealership to find out what had happened. More

Very disappointing experience with recent November, 2022 major service and repair, particularly on the repair item. I was advised that my 2011 Legacy's large lower front control arm bushings had worn out an major service and repair, particularly on the repair item. I was advised that my 2011 Legacy's large lower front control arm bushings had worn out and needed replacement at a cost of nearly $978. Before picking up the car the following day I called another local dealership to check their pricing for the repair. Not only was their price much lower at $800, but the Service Advisor said he would also recommend replacing the small control arm bushings at the same time for $58 more in order to save duplicating the labor expense at a later date when the small ones fail. Although AutoNation matched their price, I'm left with a sinking feeling and the extremely disappointing prospect of having to duplicate a very costly expense in the near future when it could have been avoided. The takeaway is it pays to check around before authorizing a major repair, not only for pricing but to make sure you are getting the best advice about the repair. Sometimes we learn the hard way, but I do not plan on making the same mistake twice and plan to use the other dealership in the future after having been an AutoNation Subaru Roseville customer since 2018. More

It was a nice experience the service I received was wonderful. Cody gave me outstanding service. wonderful. Cody gave me outstanding service. More

The service department does a great job with my car. Cody is always professional and courteous and I enjoy taking my outback there. Cody is always professional and courteous and I enjoy taking my outback there. More