AutoWest Subaru - Service Center

You make an appointment, take your car in at the designated time, wait over 30 minutes for someone to acknowledge you only to have a giant orange placard placed on your windshield ... thinking your designated time, wait over 30 minutes for someone to acknowledge you only to have a giant orange placard placed on your windshield ... thinking your next for service and someone will acknowledge you but nope you wait another 10 minutes until the person who is handling your appointment happens BY CHANCE to see you waiting...how did I know this? because she said she wasn't notified I was there!!!!!! she "just happened" to look out the window and see the orange placard. SERIOUSLY? 6 people walking around the car check in service area dazed and confused, one person vacuuming cars and no one co ordinating the check in service. My service was 60k so it was over $2,000 after all was said and done. No one notified me when my car was done. I had to call and request my service agent call me when it was done...no call ever came. I had to call, TWICE! I received no receipt. Nothing. I was told I would get an email. I got an email for the payment but not for what service was done. I would still like a copy for my records. When I go in for an oil change, my car drives great when I pick it up. The emergency break is "tight" and all is well. But with this service the ONLY thing I noticed was my seat was moved. My break still pulls all the way up, so was the work done??? I have no idea and I have no proof I took my car in for this service since I did not get a copy of the invoice. DO NOT TAKE YOUR CAR HERE FOR SERVICE!!! More

Always easy to make appointments friendly helpful service Cody my service writer is great 👍 wouldn’t go anywhere else Cody my service writer is great 👍 wouldn’t go anywhere else More

Cody (Service Advisor) was professional, friendly and kept me informed of the current and future service needs. He's one of the reasons I've had my Outback serviced at AutoNation Subaru Roseville for 3 kept me informed of the current and future service needs. He's one of the reasons I've had my Outback serviced at AutoNation Subaru Roseville for 3 years - even during COVID restrictions. More

As always, this dealership provides excellent service in a very timely fashion. I especially like that the wash and vacuum your vehicle after service is done! a very timely fashion. I especially like that the wash and vacuum your vehicle after service is done! More

Service Adviser was friendly and fast. However, the car was not washed or cleaned after the service as their was boot prints on the mats inside and the car was not washed as requested. However, the car was not washed or cleaned after the service as their was boot prints on the mats inside and the car was not washed as requested. More

Easy to book appointments, excellent customer service, and clean waiting area. I would highly recommend this area and clean waiting area. I would highly recommend this area More

Service was professional and accurate. I particularly liked that my previous service records were reviewed to confirm what service was required. Paeli Sekulich is a wonderful addition to A I particularly liked that my previous service records were reviewed to confirm what service was required. Paeli Sekulich is a wonderful addition to AutoNation Subaru. As a Service Advisor she is both knowledgeable and professional. More

Everyone in this dealership bends over backwards to provide the best possible service. Service is prompt, staff are all very polite and friendly, explain all work to be done. Cody Pickinpaugh remembers provide the best possible service. Service is prompt, staff are all very polite and friendly, explain all work to be done. Cody Pickinpaugh remembers us each time we go for an oil change, and makes us feel very comfortable. Excellent service. More

Subaru Roseville always deliver top notch service. My representative, Cody, was not only warm and attentive but thorough with his handling of my needs. Thank you. My representative, Cody, was not only warm and attentive but thorough with his handling of my needs. Thank you. More

I scheduled an appointment for a 6k service. Cody was great and it only took an hour. They even washed my car! Excellent service! Cody was great and it only took an hour. They even washed my car! Excellent service! More