AutoWest Subaru - Service Center

I am very pleased with my service advisor, Jason Wanner. He has been good to work with for many years now. However, I am not so happy with AutoNation Corp. which I assume is a large corporate entity that co He has been good to work with for many years now. However, I am not so happy with AutoNation Corp. which I assume is a large corporate entity that covers all of the Autowest dealerships. I was sent no less than 4 large postcards basically saying that I needed to get my back brakes replaced immediately or I was in imminent danger even though Jason and the mechanics working on my car said my back brakes were at a 4 and were still good. Also every time Jason makes a future appointment for me for six months later the appointment is somehow cancelled within a week or two of my appointment. I have asked him to stop making these appointments in advance as they seem to always cancel themselves every time after I have arranged my schedule to accommodate the appointment. I also was disappointed to learn that the customer service center person I talked to about the last concern as mentioned above is not even at the Subaru dealership but is located somewhere else. Am I to assume that she is the scheduler for all of Autowest dealerships? I am happy with the service at the local Roseville Autowest Subaru dealership. I get prompt service and have always been satisfied with Jason's customer service in seeing that my car's maintenance is done in a thorough and timely manner. More

Service advisors have always been responsive except with the air bag hand grenade in the dashboard debacle. Withthat exception, work done quickly and by promised time. the air bag hand grenade in the dashboard debacle. Withthat exception, work done quickly and by promised time. More

Jason and his team always do it outstanding job I’m getting my car serviced as well as addressing any concerns I might have an extremely timely manner. They keep me informed with any updates and my car getting my car serviced as well as addressing any concerns I might have an extremely timely manner. They keep me informed with any updates and my car is always ready on time More

I can’t say enough about Subaru . Particularly, Jason , service rep, who went above and beyond in delivering outstanding customer service and satisfaction. When a small issue came up Particularly, Jason , service rep, who went above and beyond in delivering outstanding customer service and satisfaction. When a small issue came up with my 2019 Ascent, Jason took the time to explain things in a clear and professional manner. He honored his past commitment even though I forgot my actual coupon at home. Subaru service reps always raise the bar in customer service. Thanks again for making another experience smooth and hassle free. More

The AutoNation Subaru dealership has always been fantastic. They have provided me with great service and always take care of my car. fantastic. They have provided me with great service and always take care of my car. More

The staff is always helpful and courteous. I feel comfortable bringing my car for service here. I find our service adviser very knowledgeable and helpful. I feel comfortable bringing my car for service here. I find our service adviser very knowledgeable and helpful. More

I really enjoy working with Jason Wanner regarding the servicing of both my Subaru’s. servicing of both my Subaru’s. More

Past experience has kept me coming back. I will not return based on this despicable experience of extreme overcharge for a basic oil change I will not return based on this despicable experience of extreme overcharge for a basic oil change More

Always explains what needs to be done and the cost. Quick service, waiting area is comfortable Quick service, waiting area is comfortable More

Always just great service at subaru. Friendly, efficient and fair. I've always brought my subaru to roseville. Friendly, efficient and fair. I've always brought my subaru to roseville. More