AutoWest Subaru - Service Center

We brought our 2020 Ascent in to get a rattle fixed because it was still under warranty. I was told it might take a few hours so the vehicle was dropped off and they called a driving service to bring m because it was still under warranty. I was told it might take a few hours so the vehicle was dropped off and they called a driving service to bring my husband home. I have 3 children in car seats and am in my 3rd trimester of pregnancy (we bought the Ascent because it was one of the few cars to accommodate the car seats). Well I guess that few hours it was supposed to take was not enough. They didn't let us know until closing time that we would be left without a car not only for the rest of the day/night but for the whole weekend since they were closed for memorial day. No rental or loaner car was offered. We were left without a car for 5 days. At 8 months pregnant, I was stuck with no way to get to appointments, the hospital, or having a way of getting the other kids to school. I was left walking everywhere in 90 degree heat. So far, the rattle seems to be fixed. So I am happy with that. But smudge marks were left all over the windshield. And while the staff was friendly enough to talk to, the actions of leaving us stranded were lack luster in the customer service department. More

Jason is a proven and reliable service representative. My car was thoroughly evaluated for any potential problems. My rear brake pads were wore to a level where some drivers might wait until the next se My car was thoroughly evaluated for any potential problems. My rear brake pads were wore to a level where some drivers might wait until the next service for repair. However, he gave me the option to wait, I chose to have my brakes replaced at this service. My first old beater car, had a continuing break issue once, and I prefer to be preventative. Therefore I had new brake pads installed. The fact that Jason puts the choice in my hands means he realizes the financial concerns, which we all have today with uncontrollable increased deregulation years ago. I am very grateful for his service and kindness. I did not ask if the car was sanitized or request the service. More

Received my 12 month service on my brand new car, ($35k from this dealer), with less then 10k miles on 5/5/2020. Oil change and tire rotation, (per the manual it should also have included the cabin air fi from this dealer), with less then 10k miles on 5/5/2020. Oil change and tire rotation, (per the manual it should also have included the cabin air filter, but that was not done). Estimate was handed to me for signing, no comment was made about extras. I admit I didn't review it. Service took about 90 minutes. After getting home I glance at the bill. Oil additive? On a brand new car? for $20? $3 for adding washer fluid? And a charge for a gasket?!? Car has less then 10k miles, wasn't wear and tear, more like a mechanic screw up. Udder BS .. Hope you enjoy your extra $24 because I no longer trust you, specially after how you delivered the car to me brand new with almost no detailing. I'm finding a new dealer for service. More

Our service advisor. Shea is very accommodating and patient in checking the concerns we have in our Subaru Ascent. The process of the service we requested went smoothly. Shea is very accommodating and patient in checking the concerns we have in our Subaru Ascent. The process of the service we requested went smoothly. The facility is very nice as well. More

Always have excellent service dealing with Raj at AutoNation Subaru in Roseville. I would highly recommend anyone owning a Subaru in the South Placer area to go there for service. AutoNation Subaru in Roseville. I would highly recommend anyone owning a Subaru in the South Placer area to go there for service. More

I have a 2020 Forester Auto Nation Subaru is the only place that I will have service it everyone there is very helpful and respectful and I trust them. place that I will have service it everyone there is very helpful and respectful and I trust them. More

I like that they start working early morning for someone who has s busy afternoon. Very clean and cost office. who has s busy afternoon. Very clean and cost office. More

Outstanding and professional service on our new Forester. The service dept was extremely organized and the sales dept is not pushy. We highly recommend this dealership. The service dept was extremely organized and the sales dept is not pushy. We highly recommend this dealership. More

I have a 2017 Forester which I purchased at the Roseville dealership. This is my third Subaru Forester. I have always been very pleased with their service department and staff. I was surprised on my last vis dealership. This is my third Subaru Forester. I have always been very pleased with their service department and staff. I was surprised on my last visit, on Wednesday, May 25th. In January 2022 my car was in the service department for a repair……..the key would get stuck in the ignition after turning off the car. I learned this was not an unusual problem. The repair was done and I was pleased. Last week it happened again. I contacted the dealer and set up an appointment. As usual the staff was polite.I dropped the car off about 9:15 and was told it would be ready about 4:00 pm. I asked if I could get a ride home as I have in the past (I live about 10 miles from the dealership). I was told they could take me home but not bring me back. Since I live alone that is a problem. Fortunately, I was able to find a friend to drive me back in the afternoon. I am disappointed with this new policy, especially since I purchased my car from their dealership. And this repair is most likely a “recall” issue. I still am happy with the service and staff at Roseville Subaru but am disappointed that a long time customer who has all their servicing done at this location , needs to find their own transportation to and from the dealership, especially if they live alone. Sharlene Zielinski More

Helpful and cordial employees. gave me different options how to solve the issue with my side mirror gave me different options how to solve the issue with my side mirror More