AutoWest Subaru - Service Center

Easy to make the appt and wonderful to be served by same staff member that has helped me my last two visits. Work done well and rapidly pleasing comfortable waiting room. Would go any place else. staff member that has helped me my last two visits. Work done well and rapidly pleasing comfortable waiting room. Would go any place else. More

Easy to make appointment, Jason was very knowledgeable, attentive to my needs. He listened to my concerns and service was timely. I will be back. I just moved to Roseville area and am glad to find a tru attentive to my needs. He listened to my concerns and service was timely. I will be back. I just moved to Roseville area and am glad to find a trustworthy dealer for taking care of my outback 😊 More

Quick, easy check in for express service. Jason is always friendly, fair, helpful and honest. :) Jason is always friendly, fair, helpful and honest. :) More

In for a basic 54,000 mile service. Service is always friendly and excellent. AutoNation is a little further away than the closest Subaru dealer, but I appreciate how this location be Service is always friendly and excellent. AutoNation is a little further away than the closest Subaru dealer, but I appreciate how this location better meets my needs. More

Gotta say I’m very disappointed in my service visit. Was told the warranty repair was a few hour job. I dropped off the car the night before for my 9:30am appointment. The day of my appointment I waited Was told the warranty repair was a few hour job. I dropped off the car the night before for my 9:30am appointment. The day of my appointment I waited all day to hear something. At 4:30pm I called to check on progress. Was then told, oh, yeah it’s taking longer than I thought. We need the car another day. Keep in mind, I have a job and need my car to get to and from work. I’m 20miles from the dealership and at this time of night to get someone to take to get a rental car is a no go. Plus it wasn’t offered by the dealer so it would be at my expense. Day two I waited all day to hear how it was going. Nothing, total silence. Again, at 4:30pm I call. No answer, left voicemail and I called the main number to ensure Shae was actually in the office, he was. 4:50pm I call Shae again, no answer and leave a message again. At 5:15pm I call again, no answer so I leave another message. At this point it’s obvious it’s not ready so I stare, looks like your not going to take my calls and I assume you need another day. With an attitude because now I’m out of the office a third day and I have to explain to my boss why. Morning of day three I expect a call that morning to respond to my three messages. I got nothing, total silence. Incredible how I don’t give a xxxx attitude I received from Shae, just incredible. On day three, about 1pm I got a call from Shae. He says hello, your vehicle is ready, I say okay, I’ll be there shortly. I arrive about 2pm to pick it up, I meet up with Shae. He says hi, I’ll go get your car. Ten minutes goes by and he walk in and says, we can’t get your car to start. We think it’s the battery and we need to jump it. I tell him that’s strange, maybe double check the wire harness and push it in. He chuckled and says, oh it’s not that, it’s gotta be the battery. Forty five minutes later he calls me up to the counter. He tells me, okay, we got it started. The wire harness wasn’t pushed together all the way. Wow, really. I’m just flabbergasted. He says okay your all ready, have a good day. That’s it, no apology for never returning calls or leaving me hanging. Nothing. My next service or repair won’t be at this dealership, I’ll try another that appreciates my business. More

Excellent customer service! Everyone is friendly and helpful. I don’t live close but this is my go to dealership!😎 Everyone is friendly and helpful. I don’t live close but this is my go to dealership!😎 More

Jason our service coordinator was great! He is very professional and took awesome care of us! I recommend Jason if you need anything done on your car, This dealership has always been wonder He is very professional and took awesome care of us! I recommend Jason if you need anything done on your car, This dealership has always been wonderful to work with! More

What made this a 5 star rating was Raj, my service person. It was a long wait but he recognized and compensated for that; plus, they discovered what was wrong when others did not. person. It was a long wait but he recognized and compensated for that; plus, they discovered what was wrong when others did not. More

The service department was very polite and helpful to me about my car. They got me checked in quick and updated me right away once they knew what was wrong. about my car. They got me checked in quick and updated me right away once they knew what was wrong. More

I’d like to recommend the dealer but I can’t. I was concerned when I was told I needed brakes on all four wheels. When I reminded the staff that they had replaced the rear brakes the year before I was concerned when I was told I needed brakes on all four wheels. When I reminded the staff that they had replaced the rear brakes the year before I was told that a mistake was made and it only the front brakes that needed to be replaced. The brakes were not making noise and they seemed to work well so I took the car to a national tire center. They checked and said the brakes were fine. I also asked the Subaru representative why the cost I was quoted was 50% higher that the year before and was told they now have to use Subaru parts instead of off brands. I don’t recall being told that Subaru parts were not being used on my vehicle the year before. There are plenty of certified shops in my area. Based on my experience, I can’t recommend this dealership or any other AutoNation dealership. More