AutoWest Subaru - Service Center

Service was great but follow up wasn't. Need to do do what's told. Need to do do what's told. More

I was a pain to the service manager. He was great about it. They found two problems with my car that I didn't know about, and fixed them. Gave me a $150 coupon too. Wonderful work! Jason He was great about it. They found two problems with my car that I didn't know about, and fixed them. Gave me a $150 coupon too. Wonderful work! Jason Wanner was exceptionally excellent and he is a consummate professional. More

My service advisor has always been Cody Pickinpaugh and he makes the service experience easy and has always delivered the car back to me in excellent condition, and usually before when it was promised. he makes the service experience easy and has always delivered the car back to me in excellent condition, and usually before when it was promised. More

I have been getting my Subarus serviced for several years at AutoNations Subaru. I deal mostly with Cody and he has always been great scheduling my serviced and getting me the best deals and always looking f at AutoNations Subaru. I deal mostly with Cody and he has always been great scheduling my serviced and getting me the best deals and always looking for coupons for me to use More

Fantastic employee, kept me informed of the progress with my repair, and provided me with options for the future. my repair, and provided me with options for the future. More

First off, has anyone actually won a $100 gas card for leaving a honest review? Anyways, I emailed Part Manager Cheng Xiong for some Subaru Genuine accessories for my 2022 Subaru Legacy Touring XT. He was leaving a honest review? Anyways, I emailed Part Manager Cheng Xiong for some Subaru Genuine accessories for my 2022 Subaru Legacy Touring XT. He was fast and prompt on his reply. Got me in touch with Service Advisor Shea Smith and he quoted me a price with labor and we agreed on a date/time. Showed up and Shea took care of me. Opened the box up to check over the parts that was ordered before starting the work. Ran into a snag, the quoted time was longer than expected but Shea made it right by not having me wait there all day but offered me a loaner car for the day so I didn't have to wait all day. Rec'd a call towards the end of the day that everything was installed except for the trunk torsion springs as it required a special tool. Was able to pickup my car before the dealership closed. Shea informed me and showed me on my invoice that the notes of the special tool required is on order and that he will let me know when they get it so I can bring my car back to have these more heavy torsion springs installed. My work was on 9/3/22 and as of today 9/14/22, I have not heard back about bringing my car back. Will update my review if and when this is resolved fully or not in the future. Tim S. Update 10/4/22: Shea/Cheng, received the trunk torsion spring tool and we scheduled for 10/1/22. I waited for the service and it was completed in about an hour. A+++++. Thank you. Tim S. More

Very courteous staff. Fully explained service needs and pricing. service completed in a timely manner. Fully explained service needs and pricing. service completed in a timely manner. More

Service person is exceptional and he makes the entire experience great. Early bird drop off is very easy experience great. Early bird drop off is very easy More

Dealer Ok Must Change On How You Send E- Mail Not Good At All Very Poor All Very Poor More

Great! Expensive though. They forget to give me a complimentary car wash. I like that the invoice is specific. Expensive though. They forget to give me a complimentary car wash. I like that the invoice is specific. More