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AutoWest Subaru - Service Center
Roseville, CA
587 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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587 Reviews of AutoWest Subaru - Service Center
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July 14, 2024
My service contact is Raj. He is the greatest and always makes everything easy and with me and my car feeling cared for and us leaving with smiles on our faces or grill.. The He is the greatest and always makes everything easy and with me and my car feeling cared for and us leaving with smiles on our faces or grill.. The technicians must be doing a great job too as I haven’t had any issues with my 4 yr old Crosstrek. More
by Abbe
Employees Worked With
Raj
July 12, 2024
I dropped my car off for servicing and they got me in and out quickly. They even ordered me a ride to take me home at no cost to me. Very happy with their service. out quickly. They even ordered me a ride to take me home at no cost to me. Very happy with their service. More
by stephen5713
Employees Worked With
Robert
June 22, 2024
Disappointed in poor communication. Need to communicate better with customers about time needed for basic maintenance. I was told basic service would take 1 1/2 hours. So I agreed to s Need to communicate better with customers about time needed for basic maintenance. I was told basic service would take 1 1/2 hours. So I agreed to stay @ Roseville Subaru Autnation & wait to have service completed. Did not expect to wait all day! Or would have dropped off my car & returned later to pick it up. Service is not complete. Waiting for some parts to arrive @ dealer to bring car back for more service work. More
by Lynnebrainerdbrown
Employees Worked With
Raj
April 16, 2024
Always helpful. Always honest. Issues and concerns were addressed and resolved. The waiting area was designed with the customer's comfort in mind. Thank you! And s Always honest. Issues and concerns were addressed and resolved. The waiting area was designed with the customer's comfort in mind. Thank you! And special thanks to Raj and Mike! More
by Oze
Employees Worked With
Raj and Mike
March 02, 2024
I have called Jason Wanner, Service Advisor, four times in past two weeks leaving messages to call me concerning a touch screen repair due to de-lamination discovered on a service visit November 21, 2022. in past two weeks leaving messages to call me concerning a touch screen repair due to de-lamination discovered on a service visit November 21, 2022. Initially told there were supply chain issues for chips. Check in June 2023 and issues continued to exist. No calls returned so don't know what the issue is currently, but I don't believe there is an issue with chips anymore. More
by bryanlaughlin
Employees Worked With
Jason Wanner
February 06, 2024
Jeremy and the team at AutoNation were terrific. They have helped me every step fo the way. We are so thrilled with the service we got that we will be back later this year to buy a pre-owned car! Th They have helped me every step fo the way. We are so thrilled with the service we got that we will be back later this year to buy a pre-owned car! Thank you More
by jasonp5150
Employees Worked With
Jeremy Kushan, Brandon Rentschler
November 12, 2023
2020 Outback. 2.5 hours for an oil change, I had an appointment, not a drop in. Was told I needed tires and an alignment bc of wear of 1 tire. Also needed air filt 2.5 hours for an oil change, I had an appointment, not a drop in. Was told I needed tires and an alignment bc of wear of 1 tire. Also needed air filters. I was not prepared to buy 4 tires for a 3 yo car, and I felt they should've recommended an alignment at a previous service if it was bad enough to cause that much wear between oil changes. I said I'd go ahead with the air filters but I don't think they did it, and they gave me the oil change for free bc it took so long. In the end I feel like they were just interested in selling me tires to the tune of 1000, not truly taking care of my vehicle. They should have recommended replacing 1 tire (shaved to match the 3 other good tires), an alignment and air filters. I will be looking for another place to service my Subaru. More
by mm
Employees Worked With
Raj
May 15, 2023
Cody’s knowledge and expertise combined with his fantastic personality make him a huge asset to your Subaru organization. If he moved to another dealership in the Roseville area, I’d strongly consi fantastic personality make him a huge asset to your Subaru organization. If he moved to another dealership in the Roseville area, I’d strongly consider moving my purchasing power to his new employment location. More
by Alan
Employees Worked With
Cody
