AutoNation Subaru Roseville

Jason, our service advisor kept us up to date on service-very polite and efficient. Although we have a Subaru dealer and service in Auburn, we go to the Roseville location because service at the Aub service-very polite and efficient. Although we have a Subaru dealer and service in Auburn, we go to the Roseville location because service at the Auburn dealership is below Subaru standards and we'll drive the 30 miles to Roseville past the 10 mile drive in Auburn. Advisors have always been up front to let us know what is required to keep our Crosstrek in good condition. More

Jordan was our sales expert and she was so patient and knowledgeable about the autos we were interested in. I recommend this dealership! knowledgeable about the autos we were interested in. I recommend this dealership! More

I am very pleased with my service advisor, Jason Wanner. He has been good to work with for many years now. However, I am not so happy with AutoNation Corp. which I assume is a large corporate entity that co He has been good to work with for many years now. However, I am not so happy with AutoNation Corp. which I assume is a large corporate entity that covers all of the Autowest dealerships. I was sent no less than 4 large postcards basically saying that I needed to get my back brakes replaced immediately or I was in imminent danger even though Jason and the mechanics working on my car said my back brakes were at a 4 and were still good. Also every time Jason makes a future appointment for me for six months later the appointment is somehow cancelled within a week or two of my appointment. I have asked him to stop making these appointments in advance as they seem to always cancel themselves every time after I have arranged my schedule to accommodate the appointment. I also was disappointed to learn that the customer service center person I talked to about the last concern as mentioned above is not even at the Subaru dealership but is located somewhere else. Am I to assume that she is the scheduler for all of Autowest dealerships? I am happy with the service at the local Roseville Autowest Subaru dealership. I get prompt service and have always been satisfied with Jason's customer service in seeing that my car's maintenance is done in a thorough and timely manner. More

Service advisors have always been responsive except with the air bag hand grenade in the dashboard debacle. Withthat exception, work done quickly and by promised time. the air bag hand grenade in the dashboard debacle. Withthat exception, work done quickly and by promised time. More

Jason and his team always do it outstanding job I’m getting my car serviced as well as addressing any concerns I might have an extremely timely manner. They keep me informed with any updates and my car getting my car serviced as well as addressing any concerns I might have an extremely timely manner. They keep me informed with any updates and my car is always ready on time More

Sales team is very good but the service writers are horrible, they have decent customer service but they DO NOT take care of the customer. I went in to do some warranty work on my 2011 Subaru Forester horrible, they have decent customer service but they DO NOT take care of the customer. I went in to do some warranty work on my 2011 Subaru Forester that I bought from them. The service writer said he started the warranty paperwork but I never heard back from him. I tried calling back multiple times to remind him and he never went forward with anything. I’m going to have to go to the Maita Subaru on Fulton because I was never followed up on.DO NOT say that you are going to take care of me and not actually follow through with your word! The service writers must not care at the auto nation Subaru in Roseville. More

A professionally run operation --- always someone available to assist. Access to the dealership is easy. Purchase was a fast and coordinated process. available to assist. Access to the dealership is easy. Purchase was a fast and coordinated process. More

John Talaga was a pleasure to work with. We've leased many vehicles from several dealerships and no one has done a better job of keeping the process easy and being very clear and up-front a We've leased many vehicles from several dealerships and no one has done a better job of keeping the process easy and being very clear and up-front about the lease terms and rates. We weren't pressured and our time wasn't wasted. Thanks John. More

I can’t say enough about Subaru . Particularly, Jason , service rep, who went above and beyond in delivering outstanding customer service and satisfaction. When a small issue came up Particularly, Jason , service rep, who went above and beyond in delivering outstanding customer service and satisfaction. When a small issue came up with my 2019 Ascent, Jason took the time to explain things in a clear and professional manner. He honored his past commitment even though I forgot my actual coupon at home. Subaru service reps always raise the bar in customer service. Thanks again for making another experience smooth and hassle free. More

My purchase of the 2022 Subaru Outback was very pleasant with no pressure at all. The entire transaction was handled very professionally by the dealership staff. Overall, I’m very happy and satisfied with t with no pressure at all. The entire transaction was handled very professionally by the dealership staff. Overall, I’m very happy and satisfied with the whole process. More