AutoNation Subaru Hunt Valley - Service Center

The service department was very responsive, friendly, and polite. The technician let me know when extra work was needed and the repairs were completed in a timely manner. polite. The technician let me know when extra work was needed and the repairs were completed in a timely manner. More

Great experience , got vehicle finished ahead of time, Trevor was very informative, work was complete , towing service was very good and prompt , but price seemed inflated Trevor was very informative, work was complete , towing service was very good and prompt , but price seemed inflated More

Love the dealer. Wish Starlink when it sends out a problem message would list the problems. Dealer unable to find problems, and I couldn't show them anything. Dashboard had cleared itself. problem message would list the problems. Dealer unable to find problems, and I couldn't show them anything. Dashboard had cleared itself. More

I was very pleased with the friendliness and professionalism of the staff. I was not prepared for the cost however. I figured maybe $500 at the most. It was close to $800. What they said wou professionalism of the staff. I was not prepared for the cost however. I figured maybe $500 at the most. It was close to $800. What they said would be a three hour job turned into more like 4. The waiting room was comfortable and coffee was available. The restrooms were very clean. It would have been nice to have a vending machine to purchase a snack. When I asked if my vehicle's curved "out of shape key" caused the problem they said no and I would have to order another key if I wanted one. I thought since the cost to repair the problem was so high and unexpected, they could have offered to order me a free key. More

Everyone was very friendly and helpful. I was called ahead of time to be informed as to what service would be preformed and how much it would cost. The drop off and pick up went smoothly and efficient ahead of time to be informed as to what service would be preformed and how much it would cost. The drop off and pick up went smoothly and efficiently. More

Service began on time with my pre-scheduled appointment. Completion of service was on time as promised. Everyone was extremely courteous and kept me fully informed. Completion of service was on time as promised. Everyone was extremely courteous and kept me fully informed. More

Easy first oil change one my my 2021 crosstrek. Everyone was polite. Got a free car wash, that was pretty sweet. Good atmosphere and free Cappuccino :) was polite. Got a free car wash, that was pretty sweet. Good atmosphere and free Cappuccino :) More

FROM MAKING YOUR APPOINTMENT TO BEING GREETED AND TREATED WITH RESPECT WHEN YOU ENTER WITH YOUR CAR THE SERVICE AREA.... STAFF AND TECHNICIANS. HANDLE YOUR EXPERIENCE WITH CALMNESS, INFORMATION YOU N WITH RESPECT WHEN YOU ENTER WITH YOUR CAR THE SERVICE AREA.... STAFF AND TECHNICIANS. HANDLE YOUR EXPERIENCE WITH CALMNESS, INFORMATION YOU NEED TO KNOW BEFORE MAKING SOME DECISIONS IS EFFICIENT, AS IS ALL PAPERWORK, CAR IS CLEANED AND FULLY READY TO GO WHEN FINISHED...NO SURPRISE ADD ONS WHEN CHECKING OUT. WAITING AREA..IS QUIET, CLEAN, ONE CAN DO WORK, READ EVEN TAKE A CAT NAP...AS I HAVE DONE. !!! More

Great service and great service rep. They keep my car running well for 7 years and 115 thousand miles with no major problems. Would highly recommend the Subaru and this dealer service. running well for 7 years and 115 thousand miles with no major problems. Would highly recommend the Subaru and this dealer service. More