AutoNation Subaru Hunt Valley - Service Center

Although my 3. 5-hour wait started off rocky with the service tech, the service advisor, a service manager, and the general manager who assisted in resolving the mat 5-hour wait started off rocky with the service tech, the service advisor, a service manager, and the general manager who assisted in resolving the matter that I was there for were extremely helpful for which I am grateful. My experience was an excellent example of quality customer service. More

The dealership was clean and comfortable. The customer service was just fine. But I do have a problem being there with a pre-arranged appointment for two hours for a simple oil change . The customer service was just fine. But I do have a problem being there with a pre-arranged appointment for two hours for a simple oil change . More

I have purchased 4 Subarus from this dealership. I have all service done here. 100% happy with the buying and service experience. I have all service done here. 100% happy with the buying and service experience. More

Brian was nice and respectable and efficient. The car was in for a regular maintenance visit, the waiting area is comfortable and overall it was a good experience. The car was in for a regular maintenance visit, the waiting area is comfortable and overall it was a good experience. More

Dealership and service center are always very clean, and staff is very friendly and knowledgeable. Service advisor, George Wolfe, is exceptional! staff is very friendly and knowledgeable. Service advisor, George Wolfe, is exceptional! More

very efficient service advisors who know their job well I waited in the dealerss "lounge", had a good cup of coffee well I waited in the dealerss "lounge", had a good cup of coffee More

Customer orientated . Was kept informed of my vehicle status. They had to order parts to fix my vehicle. I'm ok with that. Was kept informed of my vehicle status. They had to order parts to fix my vehicle. I'm ok with that. More

Service Dept review: easy to get a service appt here around your schedule, all work seems to be done very professionally and on time with only two concerns: 1) The follow-up calls about recommended add around your schedule, all work seems to be done very professionally and on time with only two concerns: 1) The follow-up calls about recommended add-on services (while vehicle is in the shop) can be a bit annoying 2) The complimentary car wash is welcome, however leaves the car with water marks all over as it's not dried off.. More