AutoNation Subaru Hunt Valley

I had a truly wonderful leading experience. My sales person, Annie Jefferson, was helpful through the entire process- from our initial email communication, to our phone conversation, to our in person ap person, Annie Jefferson, was helpful through the entire process- from our initial email communication, to our phone conversation, to our in person appointment. She helped make my lease possible. More

FROM MAKING YOUR APPOINTMENT TO BEING GREETED AND TREATED WITH RESPECT WHEN YOU ENTER WITH YOUR CAR THE SERVICE AREA.... STAFF AND TECHNICIANS. HANDLE YOUR EXPERIENCE WITH CALMNESS, INFORMATION YOU N WITH RESPECT WHEN YOU ENTER WITH YOUR CAR THE SERVICE AREA.... STAFF AND TECHNICIANS. HANDLE YOUR EXPERIENCE WITH CALMNESS, INFORMATION YOU NEED TO KNOW BEFORE MAKING SOME DECISIONS IS EFFICIENT, AS IS ALL PAPERWORK, CAR IS CLEANED AND FULLY READY TO GO WHEN FINISHED...NO SURPRISE ADD ONS WHEN CHECKING OUT. WAITING AREA..IS QUIET, CLEAN, ONE CAN DO WORK, READ EVEN TAKE A CAT NAP...AS I HAVE DONE. !!! More

Great service and great service rep. They keep my car running well for 7 years and 115 thousand miles with no major problems. Would highly recommend the Subaru and this dealer service. running well for 7 years and 115 thousand miles with no major problems. Would highly recommend the Subaru and this dealer service. More

Dealership has been 5Star from my initial contact of purchase 2018 thru my current service appts! Salesperson to service advisors are Awesome!Dealership is Fantastic purchase 2018 thru my current service appts! Salesperson to service advisors are Awesome!Dealership is Fantastic More

Excellent service, prompt notifications, great customer relations, considerate suggestions. At your suggestion I am filling in this section with completely meaningless words in an attempt to reach the 25 relations, considerate suggestions. At your suggestion I am filling in this section with completely meaningless words in an attempt to reach the 25 word minimum. More

Clean and comfortable, friendly and efficient. Nice place, good location. It was a good experience and my card was clean when it was returned to me. place, good location. It was a good experience and my card was clean when it was returned to me. More

The people I dealt with were great. Their interaction with Subaru Techline addressing and correcting my issue not so good. They asked me to video the problem while driving. Doesn't seem like a very safe with Subaru Techline addressing and correcting my issue not so good. They asked me to video the problem while driving. Doesn't seem like a very safe request to me. More

Awesome…… no pressure… very informative and easy to work with. Would recommend to anyone looking for a new car. Found exactly what we were looking for. with. Would recommend to anyone looking for a new car. Found exactly what we were looking for. More

Unethical! Deceptive! Anne lies and is an exemplary example of what gives Car sales a bad name! She deceived us from the start when we came to buy a preowned auto. We offered to put a deposit on the ve example of what gives Car sales a bad name! She deceived us from the start when we came to buy a preowned auto. We offered to put a deposit on the vehicle to secure it prior to it "being ready". She said it was ours without a deposit being necessary because she could reserve it for 72 hrs. She then sold the car within the 72 hrs when it was finished mechanically to end her month. She lied to her superiors saying she tried to contact us, which she didn't! Obviously the culture there is to say anything whether true or not! After I complained, the General Manager gave me his passive aggressive BS rhetoric which of course was worthless. More

Shadiest dealer I have dealt with A few years ago this dealer sold me a vehicle with port receipts and a window sticker showing it had a specific performance add-on part, but there was A few years ago this dealer sold me a vehicle with port receipts and a window sticker showing it had a specific performance add-on part, but there was no part on my car when I received delivery of it (I was not aware until a few months after). Had another dealer check and confirm that this part was missing, and that it should be on the vehicle (factory-installed). Car was delivered to Autonation Subaru Hunt Valley with the part installed (again, from the factory - not at port), but a week or so later I bought a car without one. This lead to a whole other host of issues, but the worst experience was going into the dealer to speak to my service advisor and seeing the service managers catch a glimpse of me through the window and walk to the back office. They knew I was angry as they'd been giving me the runaround for weeks, they knew they had screwed up, they knew I wanted someone to fix my issue but they kept deflecting to avoid admitting any sort of fault. One of those that gave me the runaround is the current GM, so I'm sure it's still the same cesspool. I ended up calling Subaru of America who set them straight and fixed the issue - but I had already done a tour of Subaru dealers in my area of Maryland and had terrible experiences at all of them. As a result I no longer own a Subaru, and likely would not buy another, especially from this dealership. More