Subaru of Hilton Head - Service Center

Charles (our Service host) is absolutely wonderful! Great personality, listens, ....concerned. The wait in the lobby wasn't as pleasant. We had to wait almost 2 hours, which is ok, we'd kinda planne Great personality, listens, ....concerned. The wait in the lobby wasn't as pleasant. We had to wait almost 2 hours, which is ok, we'd kinda planned on staying a while. We assumed the TV in the lobby was for customers to watch during their wait rather than staff. My husband is a veteran and hard of hearing. The TV remote control was left out in the lobby, and rather than turning the TV volume up to a level that would disturb other customers, I turned on the closed caption so my husband could understand what was being said.( The channel was on a home improvement project. I didn't change channel.) Soon after I turned on the closed caption, an employee (im not sure his name) took the remote out of the lobby and complained about the "words on the bottom " he looked right at me and rather than asking me to turn off the closed caption or politely telling me the TV was for employees instead of customers, he just walked around muttering something about the words not being there before. He asked someone else to come take a look at it to get those words off the bottom of the screen, but that person said they couldn't help. Normally I would have confessed to him and offered to change it back, but decided I'd rather my husband be able enjoy the program during our wait rather than an employee that should be more concerned about customer service than "words on the bottom of the tv". My apologies if I overstepped boundaries. Let me know if I need to come back to turn off the closed caption. Thanks and Happy New Year! More

Charles and Spencer are both very nice. The service is clearly explained both before the work and after. The service has been great. And after driving German cars for decades, I love the Subaru value. clearly explained both before the work and after. The service has been great. And after driving German cars for decades, I love the Subaru value. More

Thank You. Treated with understandable information before service and following completion of service for any clarification which may be needed prior to payment. before service and following completion of service for any clarification which may be needed prior to payment. More

Spencer was very professional,knowledgeable and friendly . He explained everything and called twice with updates. Great to work with. . He explained everything and called twice with updates. Great to work with. More

Charles, the service writer, was great. He processed my car quickly and kept me informed of progress on the installation of trailer hitch and scheduled service on my Outback. All the work was accomplished car quickly and kept me informed of progress on the installation of trailer hitch and scheduled service on my Outback. All the work was accomplished in less than three hours. The customer waiting area was nice and well stocked with refreshments. All around a great experience. More

AutoNation Subaru is hands down the best dealership i have had had experience with. The scheduling website is easy and efficient. The entire staff are great folks. Pleasant to work with, kind friendly an have had had experience with. The scheduling website is easy and efficient. The entire staff are great folks. Pleasant to work with, kind friendly and overall a very inviting atmosphere. The service team is quick to get on the task and the work is completed in timely order. Even the cost is very respectable. Based on what supplies cost these days I would be hard pressed to do it myself any cheaper. Unless something changes I plan on continuing to have this dealership service my Subaru for the life of the vehicle. More

Unable to arrange appointment I left car for the day and was THRILLED to know they managed to find time to service my vehicle. Charles welcomed me and kept me informed all day. An A plus experience. was THRILLED to know they managed to find time to service my vehicle. Charles welcomed me and kept me informed all day. An A plus experience. More

I received exceptional consideration from the service I received exceptional consideration from the service manager who juggled their schedule to work my car in for an emergency visit. He saved me.. he I received exceptional consideration from the service manager who juggled their schedule to work my car in for an emergency visit. He saved me.. he was courteous and considerate and kept his word. I’m grateful. More

Spencer was very helpful and made sure everything was completed. Also really appreciate the ride home. completed. Also really appreciate the ride home. More

Customer service is outstanding. Charles Francis over at Customer service is outstanding. Charles Francis over at Auto Nation Subaru is one xxxx of an employee. ***** Customer service is outstanding. Charles Francis over at Auto Nation Subaru is one xxxx of an employee. ***** More