Subaru of Hilton Head - Service Center

Charles is a wonderful service advisor. He explains how long the service is expected to take and has been very accurate. He goes over the inspection sheet throughly and answers any questions I may have. Th long the service is expected to take and has been very accurate. He goes over the inspection sheet throughly and answers any questions I may have. The waiting area is very nice with beverages and snacks available. More

Took in to get my car serviced. Waited in the lobby comfortably. Lobby was very clean and very well stocked up with complimentary refreshments.The staff was very attentive. Overall had a great experien comfortably. Lobby was very clean and very well stocked up with complimentary refreshments.The staff was very attentive. Overall had a great experience. More

This dealership and especially Charles Francis in the service dept is amazing. I've has Subarus for companys cars for several years and always bring it to this dealership and service dept for all my need service dept is amazing. I've has Subarus for companys cars for several years and always bring it to this dealership and service dept for all my needs, Charles especially is incredible at listening and fitting me to get problems especially taken care of. His customer service dedication is impressive and really sets the std for all Customer service reps . More

The service reps provide exceptional service. I purchased my current 2019 Crosstrek at this dealership and have been extremely pleased. my current 2019 Crosstrek at this dealership and have been extremely pleased. More

Everything was completed at the promised time with the details explained. There were no suprises details explained. There were no suprises More

The people are friendly and efficient, waiting room is clean and comfortable. Only thing I wish is that they would put something better on the TV clean and comfortable. Only thing I wish is that they would put something better on the TV More

I have used this dealership for several things over the five years that I have owned a Subaru. They have been professional, knowledgeable, and courteous. I would consider buying a car and using their ser five years that I have owned a Subaru. They have been professional, knowledgeable, and courteous. I would consider buying a car and using their service department the next time I am looking for a new vehicle. More

Easy to set up appointment. Staff is always nice. Waiting area is comfortable and I was able to get remote work done. Work was done on time! Waiting area is comfortable and I was able to get remote work done. Work was done on time! More

Phone service is horrible no answer went to voice mail . Called two days in a row. Called a salesman Gary went extra mile and went to service and gave message to call me . I had nail in tire so an emergenc Called two days in a row. Called a salesman Gary went extra mile and went to service and gave message to call me . I had nail in tire so an emergency we are retired and on.y have one car. I have never had trouble getting service dept to answer their phone have been to 3 different Subaru dealerships. Once I got there the service was great ended up being a great experience all employee’s very helpful gave me card to call direct next time. Dealership very clean and waiting area very nice. Need a receptionist would solve problem my opinion!! This was my first experience with this dealership new to area moved from Greenville SC. At first with PHONE service I would never go back ! But Charles Francis assured me would never happen again ! More

The person who greets you and explains what you need in service is excellent. He is polite, friendly and very professional. service is excellent. He is polite, friendly and very professional. More