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AutoNation Subaru Arapahoe - Service Center
Centennial, CO
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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666 Reviews of AutoNation Subaru Arapahoe - Service Center
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July 21, 2021
The service center is awesome! Josh is consistently one of your best representatives. The mechanic was new to me but I would highly recommend him now too! of your best representatives. The mechanic was new to me but I would highly recommend him now too! More
by dreamcatcher5511
Employees Worked With
Josh 5 stars
June 16, 2021
This place can't seem to get anything right on the service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter som service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter some kind of issue. Most recently I brought my car in for a recall and also asked if they could patch two punctures in the same tire. When my car was ready, I saw someone pull it around and then it just sat there for nearly an hour before someone came to get me, it was even moved out of the way twice so other newly serviced cars could be picked up first. On top of that, when I got home I discovered that only one of the two punctures in the tire had been patched, and the other nail was still clearly visible in the tire. This is just the tip of the iceberg, but their ability to botch even the simplest of repairs is representative of their complete inability to handle more complex automotive service and customer service issues. Never going back. More
by andrew0
Employees Worked With
Don't Remember
March 17, 2021
Terrible experience! Took my Ascent here for an AC evaporative pipe recall and they told me it would only take 2 hours but it took 3.5 hours. No one even bothered to let me know until I asked. Josh Pa evaporative pipe recall and they told me it would only take 2 hours but it took 3.5 hours. No one even bothered to let me know until I asked. Josh Parson was the adviser that checked my car in and he was nowhere to be found. After waiting 3.5 hours to get it done, one of the service advisor had the audacity to ask if I wanted to get an alignment and a fuel cleaner done and wait another hour or so, I mean seriously! I am never going back to this place, just horrible costumer service. Also, make sure to check and compare pricing from other Subaru dealerships because this place seems to charge an arm and leg. More
by subawoooo
Employees Worked With
Josh Parson
July 27, 2020
Recall Repair and 27K service 7/25/2020 The service department did an outstanding job. I had a recall sensor for the passenger seat that needed replacement and at the same time the 27K serv The service department did an outstanding job. I had a recall sensor for the passenger seat that needed replacement and at the same time the 27K service. I am very pleased with the service. I had an appointment and it took about the time that was required. Kanin Prasertsin was a great help and I appreciate him keeping me informed of the progress of my repairs. Majority of the people that were waiting inside had masks and the furniture ensured social distancing was in compliance. More
by Carl G
Employees Worked With
Kanin Prasertsin
June 30, 2020
poor service prep Planned for a recall on a fuel pump FP. Was heading out on vacation and needed it fixed asap as the car kept stalling when I pulled into traffic. Sche Planned for a recall on a fuel pump FP. Was heading out on vacation and needed it fixed asap as the car kept stalling when I pulled into traffic. Scheduled FP replacement 3 days before vacation. Upon arrival, I was informed that my tank had to be less than 1/2 full. Was not informed in recall letter or when I scheduled the appt. They reused to do the work. Heading out on vacation on schedule; cannot delay. Wish us luck... More
by 2KM
Employees Worked With
did not catch names
January 31, 2020
Completely incompetent I usually don't write reviews for services, because whether it was a good or bad experience, I usually just move on with my life. I've decided to make I usually don't write reviews for services, because whether it was a good or bad experience, I usually just move on with my life. I've decided to make time for Subaru Autonation because this is one of those situations where I just need to vent my anger and general disbelief at the quality of service that has been provided. In short, its been just the worst experience one could imagine. I've been bringing my Impreza to this dealership to fix residual damages from a large accident that happened a few years ago. The main problem is that the traction control doesn't work no matter what they replace or fix, and they've replaced just about everything at this point. Repeatedly, I've had my vehicle returned to me with assurances that it has been fixed and repeatedly I have had to bring it back to have the same problems looked at. The staff that I've interacted with were dismissive and could have cared less what my problems were with the new vehicle that I had purchased from them. I have lost count of how many times I have had to bring my vehicle back. On one such occasion, when both my front tires exploded two days apart from one another from obvious camber and alignment problems, (problems that resulted from shoddy repair work) I was condescendingly told that problems with the camber couldn't possibly lead to tires popping. "Maybe they just both popped coincidentally", I was literally told this unironically. The customer service here has been laughable, no such service is really provided. Well, that is not entirely fair because I've only had dealings with two advisors, Jason and Gabriel. Gabriel has been incredibly helpful and informative. He has been the only person to show actual concern for my situation and he is not even my advisor! Jason is my advisor. He has been completely negligent, absent and the complete opposite of helpful. None of my calls ever get through to him, whether I call his cell or the dealership itself. More than once I've called the dealership, been put on hold for god knows how long and then been hung up on. You have to call him multiple times and leave multiple voicemails for him to maybe deign to call you back. Dude's always on lunch apparently regardless if it's 9 in the morning or 6 in the evening. One must literally drive to the dealership and physically be there to talk to someone about your car. It is clear as day he doesn't even remotely care about his clients or his job. I haven't seen my car in MONTHS. Part of the reason for this is because whoever was responsible for checking that my car was being worked on quit during the repair process and after she was gone, no one else was given the file for my vehicle. So my car literally sat in their lot for the better part of a month with no one even questioning why there was a random car just sitting there. It's ridiculous enough that I'm actually laughing out loud a little right now, a car can literally just sit in the garage of this dealership and no one cares enough to maybe find out what the deal is with it. I hear the general manager of the place was helpful to my father when he went to the dealership so I guess that's alright, usually, phone calls should suffice. So, to sum up, this whole experience has been like having my spirit crushed by a slow-moving glacier of incompetence and negligence. I could continue but it would be redundant. Avoid this place if your car needs repairs performed that go beyond an oil change. More
by wayland
Employees Worked With
Jason
October 21, 2019
2015 Subaru Forrester Turbo I purchased my 2015 subaru forrester in 2017, with only 23,000 miles. Had issues with the engine from the start. Finally after the 4th time of takin I purchased my 2015 subaru forrester in 2017, with only 23,000 miles. Had issues with the engine from the start. Finally after the 4th time of taking it to the dealership, they told me it needs a new engine. Similar problems as the recall, only my car has a different VIN number. With only 70,000 miles, still under warranty, I had also purchased the extended warranty to cover the engine. Took them 3 weeks and many phone calls from me only to the dealership and subaru the company. Dealership finally tells me they will replace the engine. The girl in charge of my car, at one point tells me I should be happy that they will replace my the engine, when I ask about a rental car. I have to this day have never received a call from the service department, auto part or subaru about when my car will be ready, what will be replaced. After a month of being in the dealership, I am still waiting for my car, still not sure what they will replace. No phone calls, no emails no service. Called the service department for the 20th time, to find out if my car is ready, since she told it would be ready today. Only to find out they have postponed the repair, since there's multiple cars. But they never bother to reach out to me to let me know. Says she doesn't know when it will be ready or if they are replacing the whole engine. I would never buy a car from this dealership again or take my car to repair it. First time I purchased a subaru. I have spoken with friends and many of them have had the same experience. There other amazing dealerships that will take care of their clients from beginning to the end. Why put yourself through the headache! Not worth it! I guess I should be grateful I am getting a new engine, not sure if it's a whole or part of a new engine! Even though it's under warranty and I had the extended engine warranty. More
by AquilahZ
Employees Worked With
Jessica Swensen and her manager Michael and customer service department with Subaru
September 10, 2019
Sloppy work on recalled airbag installation.. Sloppy work and little concern on part of AutoNation, Recall on passenger airbag and it was replaced...the result is a chronic and annoying vibration Sloppy work and little concern on part of AutoNation, Recall on passenger airbag and it was replaced...the result is a chronic and annoying vibration in area of passenger airbag. I returned to dealer to clear up vibration said they found a screw misplaced. Hum! Vibration still exists. Feels like I may now have a more faulty airbag than before it was replaced because of poor installation job. I have called and they simply don't return my call. Very disappointing! It is not any mystery as to why Dealerships have a lousy reputations for their Service Departments. More
by Annoyed.
Employees Worked With
Kayla
November 11, 2017
Thieves I bought a car from the auto nation two years ago. Within two weeks the car wouldn't start. They told me when I bought it that they had done an inspe I bought a car from the auto nation two years ago. Within two weeks the car wouldn't start. They told me when I bought it that they had done an inspection. That was not true. The battery was old and corroded, and I had to have it replaced. The brakes squeaked for two years and they told me they couldn't fix it. Within two years the car had to be fixed five times. The total cost of the repairs was more than the car was worth in a trade-in. The last time that it broke down, they told me it would be $1800 to fix it. The repair was in the same place that it had broken only a year before. They refused to work with me on this. When I asked to speak with the general manager, he refused to speak with me. I have the car moved to a different mechanic. The new mechanic told me that I don't nation Subaru didn't even open up the car to find out what was wrong. They just turned it on and listen to it. For this I had to pay $180 for a diagnostic. Additionally, the repair at the other mechanic was $600 less. do not buy a car from these people. Do not have your car fixed by these people. These people are thieves. More
by Anna B
Employees Worked With
Service desk, assistant manager, general manager, mechanics, foreman.
October 31, 2017
Horrible "Customer Service" from Mike/Finance Purchased a Subaru from the family of a friend who died in an accident. This dealership had no clue how to handle the warranty transfers (5 in total) Purchased a Subaru from the family of a friend who died in an accident. This dealership had no clue how to handle the warranty transfers (5 in total). Mike was incredibly rude, smirking and smiling while telling me they've never had to deal with a situation like this. One, theoretically, then learns how to handle it. I work in the financial industry and my license would be taken away and my firm would fire me if I treated customers this way. Instead they tell me that I have to call each one and take care of it myself. This after I had called and left messages with Nick and Scott letting them know what I needed. Scott called me on the way over and said anyone in the finance department could help me. They didn't know the procedures, nor did they have the paperwork. Nick at least tried but the information he provided me was incorrect. Never experience such blatant disregard as a customer. let alone a human being. May they experience much better service when they experience death and ever truly need customer service. More
by Heidi
Employees Worked With
Mike, Scott and Nick
