AutoNation Subaru Arapahoe - Service Center

I took my Outback here for a recall that required a fuel pump replacement. I made an appointment a week in advance, dropped off before 8 and was told it would be done before 5. That afternoon I got a text pump replacement. I made an appointment a week in advance, dropped off before 8 and was told it would be done before 5. That afternoon I got a text that it was running behind, but still would be done by 5. At 5, still no update, so I called since I needed to pick up the car and head home. Stayed on hold 15 minutes, finally got to talk to the service manager, who said he would call me back in 1 minute. 15 minutes later he calls back and confirms it is ready, just needs another 20 minutes to finish up the paperwork. I head to the dealership, wait another 15 minutes to talk to someone, then another 10 to get my car. Finally roll out after 6, late to pick up my kids with a car that reeks of gas, the gas tank down a 1/4 tank and all the car seats uninstalled and thrown in the backseat. I was hoping the smell would clear out after a ride. I park in our garage, and we were outside for a while. When I came back in, our entire house reeked of gasoline!! I pulled the car out, so it could air out and I could install the car seats again. I actually got a headache from the fumes while installing the car seats outside. I call them the next day to complain. They assured me it wasn't leaking and they didn't spill any, and said there is normally a slight smell of gas after the pump change, but it normally subsides after a day or two. He said it is worse if the gas tank is full, which would have been great to know before I filled up the day before since I don't like my car to stink like gas, and I don't like gas that I paid for to be dumped down the drain. He offered to run a deodorizer on it if I brought it back in. Unfortunately my next few days were busy, so I didn't have time to waste going back to the dealership for who knows how long it would take to run the deodorizer. I feel like this should be standard if someone is getting a fuel pump replaced. It has now been two weeks, and the smell has mostly subsided, but I can still smell it when I get into the car. I took my new, perfectly running car in for a recall, got it back late, reeking of gas, and down a 1/4 tank of gas. I would think for the amount of fuel pumps they would have had to replace they would have it down, but that was certainly not the case. I will not be taking my car back for service here, if they can't handle a routine recall, they certainly wouldn't be able to handle anything unexpected. The only reason I'm giving 2 stars rather than one, is because he did offer to run a deodorizer on it after the fact, and I didn't take them up on it, but honestly I don't have the time to waste on them. More

Stephanie communicated with me all day.She was super Stephanie communicated with me all day. She was super informative and friendly when I first dropped the car off and explained everything over the ph Stephanie communicated with me all day. She was super informative and friendly when I first dropped the car off and explained everything over the phone and in person when I got there. I’ve never worked with a better service provider at a car repair shop. She was awesome. More

Excellent customer service!! I’ve been coming to this location for 5 years and I would recommend this location to other Subaru owners! location for 5 years and I would recommend this location to other Subaru owners! More

Excellent staff made the process of getting my recall work (airbag replacement per NTSB mandate) done with a minimum of inconvenience. work (airbag replacement per NTSB mandate) done with a minimum of inconvenience. More

Austin Forde is a great service advisor. He is very honest and treats you with the utmost of respect. I am happy that he is my advisor! honest and treats you with the utmost of respect. I am happy that he is my advisor! More

The service manager said nothing was wrong with my roof crossbars, but I knew something was wrong because of the noise coming from the rear crossbars. I immediately drove to Flatirons Subaru and they agree crossbars, but I knew something was wrong because of the noise coming from the rear crossbars. I immediately drove to Flatirons Subaru and they agreed something was wrong and they ordered all new parts for me. I’m going next Thursday to get it fixed. DONT GO TO AUTONATION SUBARU IF YOU NEED SERVICE DONE! More

98,000 mile service-had oil change, oil filter with gasket. Checked tires, brake lining and reset tire pressure. Work was complete in short time. I was pleased with the service. gasket. Checked tires, brake lining and reset tire pressure. Work was complete in short time. I was pleased with the service. More

Excellent people and processes and the service was done well with no surprises. Grateful fir a dedicated team. well with no surprises. Grateful fir a dedicated team. More

The dealer was honest and efficient in our routine maintenance and factory ignition coil recall maintenance and factory ignition coil recall More

Was happy with the service provided and the employees were very friendly and kept us informed. were very friendly and kept us informed. More