AutoNation Subaru Arapahoe - Service Center

The service gentleman who took care of my car was most courteous and kept me apprised of how the car's service was proceeding. The waiting room is also very comfortable and there is a quiet section. courteous and kept me apprised of how the car's service was proceeding. The waiting room is also very comfortable and there is a quiet section. More

Unethical and Dishonest Service Advisor. Take a very close look before you sign and pay. I made an appointment for a simple oil change and a recall job. My wife pulled up and her service advisor Russ close look before you sign and pay. I made an appointment for a simple oil change and a recall job. My wife pulled up and her service advisor Russell Denny took the keys and drove the car back into the shop. Five hours (literally 5 hours) later Russell went to get my wife out of the waiting room. He failed to mention to her that the recall job could not be completed due to a lack of inventory. He handed my wife a $480 bill, she didn't question it, signed it, paid, and was on her way. Later that evening I inspected the invoice and spotted some interesting things which Russell 'snuck' in: a) New Wipers - the 'old' wipers were better than OEM Subaru wipers and had been installed the week prior. They had literally never been used. b) Tire Rotation - the tire rotation had also happened one week prior. We were charged to 'un-rotate' the tires. c) Battery Service - a new battery had been installed by AAA literally one day prior. I gave Russell a call to point these things out. Instead of offering any form of apology or understanding he quite abrasively placed ALL blame on my wife for signing and paying for those superfluous services. He said verbatim that he would "have no way to know that the wipers and battery were new, or that the tires had been rotated recently". He repeated that narrative numerous times. Explaining very clearly that my wife was entirely at fault. He was very focused on placing blame on her rather than simply acknowledging the disappointing situation described above. He did however own up to the fact that he failed to mention that the recall which she went in for was not performed, although he would not respond to why he left her in the waiting room for FIVE HOURS. The saving grace to this story was when I escalated the call to Russell's manager Toffer. At that point the experience shifted quickly to a better direction for both sides. Ultimately Toffer understood my frustration and offered a reasonable solution, which was to cover our next maintenance package. This will cover all of the superfluous 'work' which was done on the car and ultimately I walked away from the situation as a returning customer. Next round I hope to write a positive review. Either way, one star here fits the situation which Russell created and did not attempt to diffuse, but was content to escalate. More

Wonderful caring and knowledgeable staff. It’s my second purchase from this dealer and I recommend them to all my family and friends. The service manager thanked me for taking such good care of my new ascen purchase from this dealer and I recommend them to all my family and friends. The service manager thanked me for taking such good care of my new ascent.!! More

Easy to call and set up appointments. Great customer service. Always ready to help and give guidance. service. Always ready to help and give guidance. More

After paying $2000 for 60K maintenance service, one would certainly expect vacuum and car wash certainly expect vacuum and car wash More

Excellent service and car care. Taylor gave me excellent care and helpful. Very good Dealership. care and helpful. Very good Dealership. More

The staff was very nice and attentive. They finished my oil change, new tires, and alignment within 2.5 hours. Which is what they quoted me. That was amazing oil change, new tires, and alignment within 2.5 hours. Which is what they quoted me. That was amazing More

Stephanie at Service department was really helpful and nice when I brought my vehicle. she went above and beyond to help me. Will always recommend to get cars from this dealership just because of the awes nice when I brought my vehicle. she went above and beyond to help me. Will always recommend to get cars from this dealership just because of the awesome service i got from Stephanie! Thank you More

Took my car in for a diagnostic service, Taylor listened to my concerns, problem was found and service done within a few hours. I have taken my car to arapahoe Subaru for almost all of the maintenance on ou to my concerns, problem was found and service done within a few hours. I have taken my car to arapahoe Subaru for almost all of the maintenance on our crosstrek and have always had great service. More

air conditioning repair created an additional $1,500 air conditioning repair created an additional $1,500 damage 2 engine due to mechanic incompetence worst experience ever! Will never return air conditioning repair created an additional $1,500 damage 2 engine due to mechanic incompetence worst experience ever! Will never return More