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AutoNation Subaru Arapahoe - Service Center
Centennial, CO
661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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661 Reviews of AutoNation Subaru Arapahoe - Service Center
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December 20, 2021
Brought my new Outback in for it’s 6000 mile service. Oil change, filter, tire rotation, and inspection. I arrived 15 minutes early for my scheduled service and waited over two hours. The service coordinator change, filter, tire rotation, and inspection. I arrived 15 minutes early for my scheduled service and waited over two hours. The service coordinator was friendly and courteous. It seemed a long time for the service but it was my first experience with AutoNation, so maybe they take a while to do a complete job. The service coordinator let us know the car was ready, so we took possession and left the dealership. We stopped at a shop on the way home and when we started the car, I was met with the messages that I need an oil change, filter, and inspection. I figured that it might take a little time for the indicators to reset. The indicators didn’t reset over the rest of the day. I called AutoNation and told them. Their response was that they would reset the indicators the next time I stop by. I told them that I live a long way from the dealership and could they just tell me how to reset it. I was told that I could look it up on YouTube. I said I’d work it out myself and they wished me a good day. No apology for the inconvenience. I felt like I was taking up their time. Not impressed with my first service visit. And yes, it was easy to reset the indicators, but I shouldn’t have had to. More
by Archie
Employees Worked With
Jessica
December 19, 2021
They were quick they were clean. They did a minor repair as well as a recall item. I took it in in the morning thinking it would be an all day thing. But they finished before break time at my job as well as a recall item. I took it in in the morning thinking it would be an all day thing. But they finished before break time at my job More
by bmeljohnson
Employees Worked With
Sydney Thorp
December 17, 2021
Very pleased with service for front axel replacement. Prices were reasonable. By concerns were taken into consideration. Was disappointed that I could not get an inspection report before the work was do Prices were reasonable. By concerns were taken into consideration. Was disappointed that I could not get an inspection report before the work was done. I did get it when I paid for the work completed More
by Larryhartlaub
Employees Worked With
Jessica and another person
December 09, 2021
I didn't have an appointment when my check engine light came on and loud noises coming from the front engine compartment, however they told me they would be able to squeeze me in if I wait. I waited and th came on and loud noises coming from the front engine compartment, however they told me they would be able to squeeze me in if I wait. I waited and they told me that the code was because I had an aftermarket gas cap. They did not address the noise up front, which was clearly coming from the fan belt pulley system. I bought a new gas cap and paid a diagnostic fee. That was a week ago the noise got worse, I tried to get an appointment and was never called back. I'm currently getting a tow truck because the noise is gone, because The pulley broke off and stopped making noise. I understand if a repair shop is a very busy but please do not say you did a proper diagnosis just to have me on the side of the road a week later for something that was very obvious. Very disappointed and wasted a lot of my time. More
by classykelbel
Employees Worked With
Waleed Terazi Assistant Service Manager
December 08, 2021
Nick was so helpful in helping me figure out the issues with my car. Nick made a frustrating situation much easier, Subuaru did everything they could to help resolve my cars issues. with my car. Nick made a frustrating situation much easier, Subuaru did everything they could to help resolve my cars issues. More
by jo4accardi
Employees Worked With
Nick
