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AutoNation Subaru Arapahoe - Service Center

Centennial, CO

4.6
659 Reviews

659 Reviews of AutoNation Subaru Arapahoe - Service Center

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August 29, 2022

I had just bought my Subaru and wanted to get it checked over before the warranty expired. I made an appointment online (SUPER easy) and when I brought my car in, the person I was scheduled to meet was avai More

by AudreeRae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ean
Aug 29, 2022 -

AudreeRae responded

*courtesy

August 28, 2022

Ean Barberi is the perfect example of customer service. Pleasant, attentive, polite and extremely professional. Had my car in for CVT recall, oil change and tire rotation. All was completed promptly. More

by ACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ean Barberi
Sep 01, 2022 -

AutoNation Subaru Arapahoe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 27, 2022

Great service car was done quickly and service attendant was very helpful and attentive..thanks More

by newearthsong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen
Aug 31, 2022 -

AutoNation Subaru Arapahoe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 25, 2022

Austin Forde was exceptional. Efficient and on time with everything, keeping me informed of progress and explaining in detail what was going to be done. He is a good representat More

by jcnrwn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Foote, Jacob
Aug 30, 2022 -

AutoNation Subaru Arapahoe responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 24, 2022

Came in for recall service - Nick was very friendly and answered all my car care questions. Best experience interacting with a service department! More

by Sherrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 29, 2022 -

AutoNation Subaru Arapahoe responded

Hi Sherrie, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 23, 2022

Not is a top knot associate! A love the customer service! I will came back for sure! More

by Paulo Falcão
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kanin Not
Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

August 23, 2022

Inconsistent, always tacking on extras, lengthy services, no urgency, bad management, broke again after fix. More

by Scarcasses25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hi, we are deeply disappointed by your experience at AutoNation Subaru Arapahoe. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6119 to discuss what we can do to help.

Aug 31, 2022 -

Scarcasses25 responded

This is a generic number with prompts with no instructions on how to contact the GM. I have called several times to the service center to be put to VM by several service managers with no return call. This just proves my point about the terrible service. I really wanted to hear what you would do to make this right but seems like I have to jump through hoops to get a callback. I am so ready to stop getting service here but you guys still fixed stuff that still is persistent issues to this day that I want to be fixed. This would be my third attempt within the past 2 weeks. No returned call still. left one as early as yesterday for a service manager named "Kanin Prasertsin" and another previously before my latest tire rotation with no call back as well. You guys also claimed to fix my AC then inquired again what it would cost for you guys to look at it again and you would charge me the same cost full price as the first time to diagnose the problem when you guys never fixed it the first time clearly. This is bad Customer Service on like every level with no follow-up. Every route to speaking to a manager or service person to discuss pricing results in a dead end and no call back then when you at the dealership the reps are short with you and give you a card to call back in to have the same revolving door process.

August 22, 2022

Thank you. Very courteous and efficient service. My tech rep was especially customer-first friendly. Thanks, Ken More

by aeklarson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wahleed
Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 21, 2022

I have had varied service, sometimes outstanding, sometimes not. Also have worked with sales, had a mixed experience, but better than other Subaru dealers in town. More

by chazh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
multiple individuals
Aug 25, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2022

I have been bringing my vehicles in for service to this dealership for many years. They have always taken care of me and my vehicle. The service is completed efficiently and on time. This time was no diffe More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Forde
Aug 26, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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