AutoNation Nissan Miami - Service Center

I was taken care of as soon as I got to the place. The friendliness and concerned for my problem was shown by the questions asked and the way they explained the problem to me. May car now runs like new. friendliness and concerned for my problem was shown by the questions asked and the way they explained the problem to me. May car now runs like new. I am very satisfied with the attention and service received. I would like to congratulate the manager Mike Moreira for being so professional. More

Have taken my car there 4 times for the same problem they changed everything they can think of a charged my warranty's over 15000.00 and the problem still persists. How depressing I will never buy a car ther changed everything they can think of a charged my warranty's over 15000.00 and the problem still persists. How depressing I will never buy a car there and i will only take my car there if the 12 months warranty is needed for the repairs my car has had done there. I've spoken to other people who have taken there car there and they had the same experience and recommend that I never take my car there again also they broke my air conditioner and wanted to charge warranty finally got them to repair and I hope they didn't charge the insurance also left the inside of my car full grease marks on the rugs doors upholstery I had to pay someone to detail it also they said they changed the oil as courtesy they never did and they left all the clips off under car and engine compartment we had to buy the clips. Ps not that this will help me in any way. The car still runs badly. I have driven nissans for 20 years and my wife also I really don't beleive that I want to ever buy a Nissan again after this bad experience. More

Made an appointment to leave my truck for service. Had to leave it all day due to a seat problem. Explained while making appointment that I would be out of town and wanted to take the opportunity to leave th leave it all day due to a seat problem. Explained while making appointment that I would be out of town and wanted to take the opportunity to leave the truck so that they took care of the seat, oil change, tranny service and engine noise. Was given appointment. I proceeded to clean out the truck and when I got there with my appointment with my assigned service person (Christian)I was interupted by Mr. Moreira who told me without hesitation I could not leave the vehicle over the weekend. I would be charged $25 a day if the truck was ready earlier. I asked to speak with the manager and he said he was the only one I could speak with. I left mad. I bought two Nissan trucks in 2007 from them. Mine is a purchase and my wifes was my first lease. I was considering them for my replacement vehicle in March (lease exp) but after this I am done. The person taking the reservation was aware of my need to leave the truck over the weekend and did not mention any issues and in fact noted my e-mail to communicate with me since I was going to be out of the contry. The fact that Mr. Moreira did not even ask what service my truck needed leads me to feel that he made a premature call. He should of asked me what the truck was there for and not assumed that it was a one day job. I have a problem in the seat since I bought it and I am always told to bring it back. When I finally plan for leaving it they do this to me. I love my truck and I bought it becuase my brother bought a 2006 model and I loved it. But I believe that in todays competitive envoiroment the service department should be more professional and first get all the facts before turning a customer down. I was having multiple services done to my truck in addition to the seat warranty. This service as well as all future one's for my truck and my wife's are going to another dealer. More