AutoNation Nissan Miami - Service Center

Battery replacement under warranty 3+ hours wait time Hi, Called to make an appointment. Was assigned to OsmaryGonzalez. I was in the area so I passed by 45 min early being the only car in the lane when Hi, Called to make an appointment. Was assigned to OsmaryGonzalez. I was in the area so I passed by 45 min early being the only car in the lane when arriving. After 30 min min of waiting and speaking to 2 other service reps who only told me her name and called her via air speaker. I finally spoke with her. While waiting for an hour and 10 minutes I noticed someone before me that left. After 3 and a half hours later car was done. This is something bad from the manufacture and still under warranty. Take about 10 min to replace a battery. Appointment was at 2 leaving at 3.38 and arriving at 1.00 PM. So if you make a appointment dont come early and if you so still expect to wait 2 hours or more. More

Amazing service! I'm very hard customer and barely can trust mechanics at service, but anyway wanted to say thank you for honest and great service that I received. I'm very hard customer and barely can trust mechanics at service, but anyway wanted to say thank you for honest and great service that I received. More

Service you car with Pedro Villalonga Wanted to thank AutoNation Nissan for providing such a high level of service and keeping the most professional workers ever. Went to service my Maxima Wanted to thank AutoNation Nissan for providing such a high level of service and keeping the most professional workers ever. Went to service my Maxima on January 6th and Pedro Villalonga was so attentive that I can't wait to schedule my next appointment with you. Thank you Pedro and Thank You AutoNation for keeping and taking care of the most knowledgeable employees. More

Horrible Experience!!! Worst customer service ever! They never keep you updated with on the status of your car.They don't admit to their mistakes nor apologize. Will never g Worst customer service ever! They never keep you updated with on the status of your car.They don't admit to their mistakes nor apologize. Will never go back or recommend them. If I could I would give it them zero Stars if possible! More

Excellent service , quick and very corteous. I had a great experience. They provided me great explanation on the services received, in addition to offered cortesy refre , quick and very corteous. I had a great experience. They provided me great explanation on the services received, in addition to offered cortesy refreshments while I waited. More

The worst service I have ever experienced! The 3rd time we have taken our car for service. Always very disorganized, don't keep you updated on status of your car. When you call, most often they The 3rd time we have taken our car for service. Always very disorganized, don't keep you updated on status of your car. When you call, most often they can't find your car information. Don't make things right or even apologize. Would give them a zero rating if I could. More

Go somewhere else I took my car for a repair, they told me that the car computer and the immobilizer were not working and appraised the job at $1500, so I took my car o I took my car for a repair, they told me that the car computer and the immobilizer were not working and appraised the job at $1500, so I took my car out and went to another known dealer, where the diagnostic was only the immobilizer and my car was running the next day for less than half of the Autonation price. So, I wander who was in need of a new Versa computer? Definitely not my car since it is still running perfectly with the old one. More

bad servixe This is the 3rd time I have a bad experience at this place. After making and appointment for oil change. At 1030am an arriving 10 minutes earlier than This is the 3rd time I have a bad experience at this place. After making and appointment for oil change. At 1030am an arriving 10 minutes earlier than the appointment. I wait almost 1 hour and the car did not even move from where i left it. (The place was slow) They did not care about my complain. And now im doing the same service at pep boys (3 block away) almost ready 20% cheaper. If you care about your car DONT take there. More

Transmission Work Performance Customer Service is excellent. They have rental vehicles, but not of sufficient supply. The original service performed was within the time window Customer Service is excellent. They have rental vehicles, but not of sufficient supply. The original service performed was within the time window advised. Several days after I picked up the vehicle, a "check engine soon" light came on with the resulting code P0778 Pressure control Solenoid. I brought the vehicle back, and they reset codes. I was notified to pick up the vehicle an hour later. Overall very fast service. More

Great customer service with Joel My experience at Nissan with Joel was exceptional. I always hate going to car places because I don't know much about cars and I feel like I'm vulnerab My experience at Nissan with Joel was exceptional. I always hate going to car places because I don't know much about cars and I feel like I'm vulnerable to "tricks," higher prices, and unnecessary charges. Joel not only diagnosed the problem in my car immediately (a brake-light problem, the result of normal wear-and-tear), he helped me fix it in the most economic way possible. He also gave me a list of suggestions for my future car management, which a feel like a lot of car people do but Joel went through each item and told me which ones were really pertinent and when they should be evaluated .... he didn't pressure me into fixing some "urgent" problem immediately. To top it all off, he called me when my car was finished (I was at the dentist down the road) and even provided continued instructions via phone even while he was on his lunch break. Highly recommend Joel at Nissan Miami More