AutoNation Nissan Memphis - Service Center

I made an appointment for a recall on my 2013 Pathfinder. Upon arrival, I was told I had several clients in front of me, so completion time would be 2-3 hours, for a 30 minute job. So I pushed back a bit, wh Upon arrival, I was told I had several clients in front of me, so completion time would be 2-3 hours, for a 30 minute job. So I pushed back a bit, why make an appointment, then have to wait? My Service agent calmly mentioned, “It wouldn’t be fair to jump line over 3-4 people, would it?” I hesitated, then contemplated her statement……and she was absolutely correct…! I’m a retired, over 66 years old, and don’t have to punch a clock, or pick kids from school. So, I agreed to wait. So I then asked for a courtesy ride to a local restaurant, less than a 1/4 mile drive. I then was told, they had no driver was available… So I calmly mentioned that, surely with all these vehicles on site, that an old man could get a 1-2 ride to Cracker Barrel. So a young woman named LaTarSha (hope I spelled it correctly) introduced herself as a Customer Support Agent, and she resolved my concerns, found a driver and I was on my way to within 10 minutes. She also offered to call me when my vehicle was ready, and send the driver back to get me back to the dealership to retrieve my vehicle. On top of that, my vehicle was ready in under 2 hours…washed included! Great follow up on an old man’s comments about service..! Two lessons learned from this experience. Firstly, me being considerate of others in front of me waiting for service. Lastly, by my calm verbal approach to pushback the wait times, I was rewarded with exceptional customer service. Please recognize all involved in this transaction. More

My experience was terrible this time. I received a misdiagnosis on the issue I was having with my car and charged for it. I'm seriously considering not returning to that location. I received a misdiagnosis on the issue I was having with my car and charged for it. I'm seriously considering not returning to that location. More

I thought I was going to be without my car for several days and the problem was solved within just a few hours. days and the problem was solved within just a few hours. More

The service was great. The only thing I can see needing improving is the wait time. The only thing I can see needing improving is the wait time. More

I liked the way customer service was so quick and they keep me informed on the status of my vehicle. Every one was so nice and polite. I will let them service my car again. keep me informed on the status of my vehicle. Every one was so nice and polite. I will let them service my car again. More

Great customer service and very polite workers. Very knowledgeable and decent price. Love their friendly environment. Very knowledgeable and decent price. Love their friendly environment. More

Excellent customer service. Very professional, knowledgeable and polite. Will recommend friends and family for services Very professional, knowledgeable and polite. Will recommend friends and family for services More

Advisor relayed information thoroughly about my vehicle to me and service was good. Good representation of a good brand. to me and service was good. Good representation of a good brand. More

Every time I’m there, I receive the best service and in an extremely timely manner! I love it there! an extremely timely manner! I love it there! More

Where’ll e was excellent! I had a nail in my tire and Sherelle made sure that when my new tire arrived she contacted me, and made sure my tire was put on without a long wait. I had a nail in my tire and Sherelle made sure that when my new tire arrived she contacted me, and made sure my tire was put on without a long wait. Thanks to Sherelle, I will visit the Hacks Cross location, for all of my car needs. More