AutoNation Nissan Las Vegas - Service Center

They need a better system to get in touch with the service people. Calls are not returned in a timely manner. service people. Calls are not returned in a timely manner. More

My Appointment was at 8am and when I arrived that were not even open yet not very professional. However, Mike Martinez my service guy was great and very courteous and professional. not even open yet not very professional. However, Mike Martinez my service guy was great and very courteous and professional. More

Excellent customer service and professional and efficient service. I would not take my vehicle anywhere else for service. David Tran was very courteous. service. I would not take my vehicle anywhere else for service. David Tran was very courteous. More

Always good customer service. Never wait when I arrive. They go thru all the necessary services due at that time. The work is always good and they keep me up to date if they do fi Never wait when I arrive. They go thru all the necessary services due at that time. The work is always good and they keep me up to date if they do find anything wrong. They discuss all the repair options and have never tried to talk me into something I don’t need. More

Somehow in a trip I managed to get a screw in the sidewall of my tire. Thank you Matt for not trying to up sell me for two tires. I can’t tell you how valued as a woman customer that honesty goes a l sidewall of my tire. Thank you Matt for not trying to up sell me for two tires. I can’t tell you how valued as a woman customer that honesty goes a long way. More

Wait with appointment was a bit longer than I was told but customer waiting area is comfortable with large tv, several chairs, free coffee and bottled water and a (temperature wise) cool atmosphere. Have but customer waiting area is comfortable with large tv, several chairs, free coffee and bottled water and a (temperature wise) cool atmosphere. Have been coming here for over a dozen years and AutoNation has earned my trust and future vehicle purchases. Always upfront with what my vehicle requires service wise, pricing is explained and I am given the option of which work to perform. No pressure. This most recent service appointment was my first time meeting Matt. He explained recommended services and gave me print outs so I had references to all he said. I've met every advisor at AutoNation over the past 12+ years. Matt is a true asset to the AutoNation service writer family. More

Had my car fixed with Ken and I am satisfied with the service. Whatever problems I had with the car was solved and I was given a rental to manage the days without the car. So yes I am pleased with their service. Whatever problems I had with the car was solved and I was given a rental to manage the days without the car. So yes I am pleased with their work and their use of the extended warranty that save my a ton of money. More

Autonation Nissan took great interest to resolve the issue and got my truck repaired under warranty. issue and got my truck repaired under warranty. More

The Sales Team at this location is wonderful but the Service Department is awful! Each time I have come in for service they didn’t have records of my contract. Had to go to Finance to get this straigh Service Department is awful! Each time I have come in for service they didn’t have records of my contract. Had to go to Finance to get this straightened out. This last week I had to wait for my car as I didn’t have a ride home. I had an appointment at 11:30 and I was still waiting at 2;30. They don’t offer shuttle service either. I don’t understand why they overbook if they don’t have the personnel to get the job done. This is very frustrating. More

It wouldn’t be fair to give 5 stars since I only had business with the service department. Although I don’t agree with the many things they say need repairing on my car, they took care of the recalls I business with the service department. Although I don’t agree with the many things they say need repairing on my car, they took care of the recalls I sent there for and the service technician, Ryan, was very professional and treated me nicely and with respect. He offered suggestions on what to repair first and foremost, answered all my questions in what I regard as very truthfully. Although the recalls took 4 hours to complete while I waited, I’d return if necessary. More