AutoNation Nissan Chandler

Truly Satisfying Experience To start, I used to work in sales and was prepared for a battle. I was helping my fiance purchase a new vehicle, and we worked with Max. From the intr To start, I used to work in sales and was prepared for a battle. I was helping my fiance purchase a new vehicle, and we worked with Max. From the introduction to the delivery, Max never made us feel pressured or uncomfortable, and was extremely knowledgeable about the vehicle and the process. The sales manager and finance manager (Ryan) were also excellent, and we got a deal we can brag about on a vehicle we're in love with. So grateful to these processionals! We'll be sending all of our friends and family their way! More

Great experience I liked the fact that they were nice and accommodating on the phone when I scheduled my appointment for an oil change. I ended up being early, and Bla I liked the fact that they were nice and accommodating on the phone when I scheduled my appointment for an oil change. I ended up being early, and Blake helped me right away. He was very courteous, so I would recommend this place. More

Horrible service I purchased a Nissan from a different dealer in the Valley, but recently moved closer these guys. Today I called about a service issue and wanted t I purchased a Nissan from a different dealer in the Valley, but recently moved closer these guys. Today I called about a service issue and wanted to know if it was covered under my extended warranty. Debbie, the receptionist answers the phone and immediately puts me on hold. After about 7 mins she picks the phone up. I ask my question. Without hesitation she says "NO" it's not covered. I asked Debbie how can she be sure, she didn't even ask my name, VIN, warranty contract number, anything. She said "I'm sure" and then placed me on hold again. I rifled through my file cabinet and found my contract. I called the 3rd party company that they farmed the warranty out to. They told me the issue IS covered. I called AutoNation back to speak with Debbie's supervisor. She must have taken note of my number because each time I called I heard someone pick up the phone and hang-up on me. After several failed attempts at contacting service, I reached out the sales where Zack tried to connect me to Tobi? Long-story-short, each time I was transferred their system "conveniently" disconnected or hung-up because no one was at that extension. Just a glimpse into what you can expect from them after your purchase. More

Yesterday was the finest car buying experience of my life! This dealership is great! Their prices are fair and they post their lowest, fair price, so no haggling and being bounced around to different people. I This dealership is great! Their prices are fair and they post their lowest, fair price, so no haggling and being bounced around to different people. I bought a low mileage 2016 Altima. I connected with Frederick in internet sales from home. When we met at the dealership, he was amazing! He was there to serve me versus trying to make a sale! He is simply a nice man in every regard! I told Robert in finance that I didn't want any extended warranty or add on service programs and he honored my request! He even found a way to save me an extra $500 on the buy! A truly great dealership in so many ways! More

You as a customer are not in their best interest I am absolutely sickened by this dealership and their finance guys. They will say anything to make you feel like you won't have to worry about anythin I am absolutely sickened by this dealership and their finance guys. They will say anything to make you feel like you won't have to worry about anything just to get the deal done. I turned in a lease and purchased a new lease having never done that before and not knowing what to expect. They kept me at the dealership all day back and forth with numbers and trying to make me feel like they were doing me a favor and not making any money off of the sale. I did owe a few months of payments still on my previous lease but they made it seem like I could exit early and still get my payment to where I wanted it to be. Funny how things change once you are in their office. They try to confuse you with throwing different numbers around and making it seem like they have no wiggle room. I should have left but they were pretty convincing with how they spoke and I sort of believed them so I went through with it. I was concerned about the inspection of my lease return by their third party since it was something that would be done after I leased a new car and not that day but a couple weeks later so I went out of my way to buy replacements for a couple things and the finance guy Nick told me he thinks my car is in great shape by looking at it and I shouldn't have to worry about anything from the third party inspector but of course they can't guarantee anything. I trusted his judgement stupidly. I just got a statement from Nissan saying I owe 881 for remaining payments and damage that some of it should be expected wear and tear...chips on the hood, left and right rear tire worn, bumper cover chipped. I was apparently sent a pre inspection letter in the mail where i could have scheduled an inspection before the third party came to inspect and possibly avoid some of these "excessive wear damages" Do you think either the salesman (Billy) or the guy (Nick) who did a preinspection on my car at the dealership would have had enough courtesy to keep my best jnterest in this car sale and give me a warning that it would be good to wait and schedule a real pre I spection? Of course not, then they wouldn't have made a sale from me that day. I can't believe this is even happening. I'm at a total loss of words and will never lease with this dealership or from Nissan again. Completely disgusted. These guys try to come off as nice but they are slimeballs especially Nick. More

Good experience,service and sales departments are superb Sales department was great and so is the service department.Salesman was extremely helpful and explained everything perfectly and got me the deal I wa Sales department was great and so is the service department.Salesman was extremely helpful and explained everything perfectly and got me the deal I wanted.Sevice and parts have been great also. More

service was great Worked with Marcus on purchasing 2 cars this past week. One a 2014 Rogue and a 2007 Mustang they happened to have that I purchased for my sons 16th b Worked with Marcus on purchasing 2 cars this past week. One a 2014 Rogue and a 2007 Mustang they happened to have that I purchased for my sons 16th birthday. Already knew what I wanted so the sale went fairly quickly even though I was missing my title on the trade in. Still have to find it. Price on the Mustang had just dropped 1k so that made the experience even better. Financing was the typical length of time. Financing rate seemed fair and in line. During financing be ready for the up sell on warranty protection which can add hundreds if not a few thousand to the purchase price. Not a hard sales pitch on this but a sales pitch all the same. I can easily say I recommend this dealership on the purchase aspect. Have not dealt with them on any issues so that remains to be seen, if any appear. Both sales and finance did a great job. More

Service with Alex Stopped in for an oil change with no appointment. Yup! Just showed up. Alex took care of me immediately and got two recalls fixed on my vehicle. Would Stopped in for an oil change with no appointment. Yup! Just showed up. Alex took care of me immediately and got two recalls fixed on my vehicle. Would definitely recommend. More

Service Alex is great and always busy but acknowledges me! Helps deal with problems and gets them fixed. Still waiting for service recall part to come in. Ho Alex is great and always busy but acknowledges me! Helps deal with problems and gets them fixed. Still waiting for service recall part to come in. Hope it's soon after a week. Thank you. Barbara More

Horrible service department!!! Title says it all. Just trying to get a hold of some at the service department was horrible. Would not recommend working with Nate he was not friendly Title says it all. Just trying to get a hold of some at the service department was horrible. Would not recommend working with Nate he was not friendly nore professional. Walked in to go pick up car and he did t even greet me when I walked up to the counter. Overall experience was bad would never come back here again. More