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AutoNation Nissan Chandler
Chandler, AZ
1,040 Reviews
For Nissan shoppers in the Southeast Phoenix area, there is no better place for new and used Nissan cars, trucks, and SUVs than AutoNation Nissan Chandler. Our Chandler, AZ showroom features one of the largest inventories of new and used Nissan cars, trucks, and SUVs in the Phoenix area, including all of the latest models. And with our exclusive lease and finance specials, getting behind the wheel of a new Nissan is easier than ever. So whether you're trading-in for a new Nissan car, truck, or SUV, or getting behind the wheel of a Nissan for the very first time, we are sure to have the perfect Nissan for you
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,040 reviews
December 08, 2021
agoNEW** long read* *After the transmission went out agoNEW ** long read* * After the transmission went out of my vehicle, it was time to find a new car. I previously had a Nissan so continuing with agoNEW ** long read* * After the transmission went out of my vehicle, it was time to find a new car. I previously had a Nissan so continuing with the brand was a "no brainer". I bought a used 2019 Nissan rouge 10/26 and super happy with it. On 11/15 I emailed my sales rep Steven and advised I noticed my front fender was "popping out" and there had been no collision of any sort. He responded advising "it's due to the AZ heat" but will get me in ASAP. I was able to bring my vehicle in 11/23 and was scheduled to see Jonathan. He looked at the bumper along with who I believe was a service manager and confirmed that the bumper would need to be replaced or "glued". I advised the bumper wasn't an issue when I drove off with it but noticed it shortly after purchase. Jonathan walked me in from the service area to find my sales rep Steven. He discussed my situation with Steven and a sales manager ( he wears tight chinos and dress shoes). I waited and Jonathan told me sales would pay for my bumper repair. He would need to contact a Particular technician who is there odd days and hours to complete the repair and would follow up. The repair would be complete same day he said. I emailed Jonathan after my non appointment on 11/23 and advised I would like my vehicle repaired before Christmas if possible. Never received a response. I emailed my sales rep Steven 12/1 asking for an update, he responded that evening that he would get back to me in the morning. 12/2 I email asking for status and no response. Concerned I'd fallen through the cracks, I called to speak with a manager 12/6 to which I was advised service manager was on vacation but was transferred to the parts manager. He advised will look into my situation and would call back. He called back at 5pm advising that they were unable to approve my bumper repair via the service dept because " You bought a used car" but he would speak with the GM and follow up with me. My frustration with this place is this. Never once when I inquired on my bumper did I ask or suggest they pay for it. NOT ONCE! However I do not appreciate being told one thing by reps then told something else when I inquire on my repair status. Sales manager stated he would approve they repair it on 11/23 but now it seems as if I've been lied to, everyone has amnesia and isn't responding. This place is so customer service oriented until the loan funds, it's been 5 days after purchase and the reps get their bonus for the sale. Then you are another number. The fact that now on 12/7 I'm still waiting, the narrative has changed makes me seem as if I'm lying regarding what I was told. My regret is not only buying a vehicle from this place but for not asking for their word on paper, or xxxx recording the conversation myself. I just want my bumper repaired as advised and to do as minimal business with this place until I can get sell this car. More
by vwthompkins
Employees Worked With
Steven Sensibaugh
August 20, 2021
Sold me a van with a lein on it. Was not disclosed or mentioned at any point of the sale. It's been 6mos and I still have no registration or tags. It's like pulling teeth with these guys trying to get te mentioned at any point of the sale. It's been 6mos and I still have no registration or tags. It's like pulling teeth with these guys trying to get temp tags issued. They were extremely rude to my Wife and I during the initial purchase transaction. Extremely unsatisfactory customer service, run don't walk away from Auto Nation Chandler Nissan. More
by NissanQuest
Employees Worked With
Mike
July 25, 2021
Car was promised finished in afternoon ( had appt at 9:30). Called three times to check status. Had to leave voicemail for advisor. Got NO return call. Finally got receptionist to track him down. At 5 p 9:30). Called three times to check status. Had to leave voicemail for advisor. Got NO return call. Finally got receptionist to track him down. At 5 pm when I FINALLY talked to him , was informed that car would not be ready till next day. No communication from advisor during the day and not even an apology for the inconvenience the next day when I picked up my car. Will not use AutoNation Nissan Chandler again! More
by sandeye22
Employees Worked With
Pat
July 23, 2021
I wish I could give less than one star. This service department is literally the absolute worst. Their customer service is horrible. I had an awful experience there prior and the only reason I took my department is literally the absolute worst. Their customer service is horrible. I had an awful experience there prior and the only reason I took my vehicle back here was the issue they "corrected" prior was now having issues again. I should have gone elsewhere. They made me set an appt to drop my vehicle off at 7am on a Wednesday, told me they would let me know the issue and the timeframe to fix by that afternoon. Nothing on Wednesday, Thursday afternoon rolls around and I try to contact the rep helping us and he won't return my calls or answer the phone. Finally get a call Friday that they looked at it and it will take until Wednesday Wednesday be done. Ok fine, Wednesday rolls around I hear Nothing all day. At around 4pm I call and leave another message Nothing. So I called the rep 10 times in a row until he finally answered his phone. He then tells me that oh well there is one more part we ordered the wrong one of but we will have that first thing in the morning and it will be done by lunch. Here we are past 4pm on Thursday and still no call and I cannot get him to answer his phone even though I am being told repeatedly by the front desk that he is sitting right next to it. I don't understand how customer service and communication can be this terrible. More
by Tillman892
Employees Worked With
Pat
May 26, 2021
I like doing business here as the staff seems to know their stuff presents practical items that may need attention and works with my schedule. their stuff presents practical items that may need attention and works with my schedule. More
by Lkmahoney1024
Employees Worked With
Boyd and Andre
May 02, 2021
Love the service here. So easy and quick. Ian was right there for my appointment. No waiting. Reminded me what was needed for mileage. O top of that free car wash. Felt special and free of worry driving aw there for my appointment. No waiting. Reminded me what was needed for mileage. O top of that free car wash. Felt special and free of worry driving away!!! More
by Gamm
Employees Worked With
Ian
December 30, 2020
Awesome experience! I love my new Altima and it was all thanks to Brandon, David and of course the GM Victor and Ryan! They made it so easy to just make this decision. They lowered my payment by $20!!!! Th thanks to Brandon, David and of course the GM Victor and Ryan! They made it so easy to just make this decision. They lowered my payment by $20!!!! These people ate awesome Sean in finance was funny and very helpful. I love this place and recommend (even for being a WOMAN buyer) Thanks again guys! ☺️ More
by heathernikkibrant3
Employees Worked With
Brandon, David, Ryan, Victor
December 29, 2020
great day dealing with the dealer! Could not be happier with my experience, our hockey playing finance manager took care of our issues two months after buying the car. Glad we texted him today, we will be with my experience, our hockey playing finance manager took care of our issues two months after buying the car. Glad we texted him today, we will be buying another car there next time from Patt again! More
by weloveyou1551
Employees Worked With
sean, patt
December 26, 2020
Billy Nitzschke and John Moss were awesome! 2 dealers said I couldn’t buy a Rogue. The finance man David Workman work hard and got me my dream Rogue . Thanks again Nissan Chandler! said I couldn’t buy a Rogue. The finance man David Workman work hard and got me my dream Rogue . Thanks again Nissan Chandler! More
by Catgates83
Employees Worked With
Billy, John and Dave
