AutoNation Nissan Chandler

Service Alex is great and always busy but acknowledges me! Helps deal with problems and gets them fixed. Still waiting for service recall part to come in. Ho Alex is great and always busy but acknowledges me! Helps deal with problems and gets them fixed. Still waiting for service recall part to come in. Hope it's soon after a week. Thank you. Barbara More

Horrible service department!!! Title says it all. Just trying to get a hold of some at the service department was horrible. Would not recommend working with Nate he was not friendly Title says it all. Just trying to get a hold of some at the service department was horrible. Would not recommend working with Nate he was not friendly nore professional. Walked in to go pick up car and he did t even greet me when I walked up to the counter. Overall experience was bad would never come back here again. More

Not a good experience !!!!!! This is a review modification After weeks of battling for my refund it has finally occurred. Bottom line is ask a lot of questions and demand all information before signing on the After weeks of battling for my refund it has finally occurred. Bottom line is ask a lot of questions and demand all information before signing on the bottom line. Example, what does a used car warranty include. If a refund is due, do not wait or trust what they may say, get it in writing. Remember this is car sales and well its all about trust and comfortable feelings about what they tell you. More

Service repair Took 2012 frontier in for window tinting and oil change. The person who did the window tint cut my drivers side door molding. Service advisor said the Took 2012 frontier in for window tinting and oil change. The person who did the window tint cut my drivers side door molding. Service advisor said they would repair it free of charge. Its been a month and he never called. I left messages for him. He never called. Never do business with this place. Now its going to cost me more money to have it repaired. More

Another Very Efficient Service Appointment Took our Murano in last week for recall work. Easy to make the appointment on line. Got there early, no problem. Dropped off the care. Car was ready i Took our Murano in last week for recall work. Easy to make the appointment on line. Got there early, no problem. Dropped off the care. Car was ready in about three hours. All set to go when we went to pick it up. Alex Reyes did a fine job, as always, keeping us informed about the work to be done. We'll need to go back when a part arrives for one of the recall items, and Alex explained it all. Thanks again. More

Terrible OWNER ONLY RESPONDS TO POSITIVE REVIEWS..Not sure how ratings are so high. My experience was terrible. Tried using Costco buying program was told it w OWNER ONLY RESPONDS TO POSITIVE REVIEWS..Not sure how ratings are so high. My experience was terrible. Tried using Costco buying program was told it wouldn't save me any money (Not according to costco) Tried calling manager and left messages all for nothing. No return calls..warning don't deal with Jeff Moe or Finance Guy Dallas..I have noticed the only responses from owner are for good reviews (poor practice). My family has a total of 4 Nissans in last 2 years but last 3 purchases from other dealers. Had I seen interest by anyone to resolve my issues or even a response (to many to list I would have been happy to discuss with manager). No responses period.. Buy Nissan ....Just don't buy here.. worst experience buying a car ever..Im sure this review will be removed as my previous one has. More

Purchasing a NV3500 My wife and I went in to look at NV3500 passenger vans. This is the only large van that we liked, that didn't make us look like a Christian church gro My wife and I went in to look at NV3500 passenger vans. This is the only large van that we liked, that didn't make us look like a Christian church group on a road trip. We were shown a couple that they had on the lot, however they didn't have the color or options we were looking for. We were told that the SV did not have the option to have the backup camera installed. We made a few calls and found out that was a lie, they only told us that so we would purchase one they had on the lot. We live in Gilbert, however we ended up purchasing from Avondale Nissan....well worth the drive! We called them, they ran our credit, prepared all the paperwork, we were in an out in less than 30 minutes. This is the way to purchase a vehicle! Be sure to ask for Trudy, she will take care of you. I use Power Nissan for our service, however I am starting to feel that I may need to switch. I leave messages that never get returned or I try calling and nobody picks up the phone....it just rings. They started out strong when they first opened, however as personal have left, the qualify for service has all but vanished. More

Horrible communication and follow through These folks need a lesson on how to communicate. Made an offer, agreed on a price, offered to pay for the truck or pay a deposit as I was driving fro These folks need a lesson on how to communicate. Made an offer, agreed on a price, offered to pay for the truck or pay a deposit as I was driving from another state to pickup the vehicle. I even had the offer in writing from them, so there was no confusion that we agreed upon a price. Found a shop down the road to perform an inspection and silence. They didn't return calls, and sold the truck to someone else the next day. Should have known better, the communication from the get go was poor. Lorenzo the sales rep who responded to my online inquiry was inept. Nick the manager blamed the rep for not passing along information, just an overall time waste and beating. Maybe I dodged a bullet. More

Horrible experience I had went in wanting to purchase a brand new car. I had Mike Roberts as my salesman. He was very convincing on a 2015 Nissan Altima that I had my eye I had went in wanting to purchase a brand new car. I had Mike Roberts as my salesman. He was very convincing on a 2015 Nissan Altima that I had my eyes on. He told me that it was brand new and was used ONLY for the Nissan employees to transport parts. I did the average wait of about six hours to get through the process or purchasing the car. When they pulled the car up after it was done being cleaned, we did an inspection on the exterior and interior. The exterior of the car had scratches on the front and also the back of the car. The driver side mirror was very loose and also had paint scratched off on the back of the car. We notify Mike about this and he said he would have these scratches fixed ASAP, including the loose mirror. I went in a couple days later and they had buffed out the stratches. I was told to schedule an appointment with the paint guy to paint over the stratches that were too deep to be buffed out. So, they had done that. I noticed that the mirror was not tightened and that they didn't even try to fix the paint on the back of the mirror. A couple days ago, I called Mike asking when was the best time to come in and get that fixed. He told me that he could not fixed it and that he was on vacation. I called back today and he still said that he can't fix it. I then contacted Nicholas Clark, the manager of sales, and he was very rude also. He did however schedule me to come in and get the paint on the back of the mirror fixed and to get the mirror tighten. But, he told me that it was a used car that was lent out to others that needed a rental car while their car was in the shop, which is not what Mike Roberts had told me. I was lied to and if I knew that the car was lent out to others, I wouldn't never bought the car. I am very upset with this company. I will never recommend them to anyone. More

Good Experience, all 3 times so far I had some work done at this location. Auto body work after an accident and oil changes a couple of times. The work was done well, efficiently, at a I had some work done at this location. Auto body work after an accident and oil changes a couple of times. The work was done well, efficiently, at a fair price and the staff were very pleasant. More