AutoNation Mobile Service Dallas/Fort Worth - Service Center

I recently needed to replace the 12V battery on my Tesla Model S and came across AutoNation Mobile Service during a Google search. Their site seemed professional, and I was encouraged when I could enter my Model S and came across AutoNation Mobile Service during a Google search. Their site seemed professional, and I was encouraged when I could enter my vehicle’s year, make, model, and VIN. Shortly after, I received a service estimate and a scheduled appointment window of 8 AM to 1 PM. I entered my credit card info and received confirmation. That’s where the professionalism ended. The morning of the appointment, I received a text stating the technician was loading up and would arrive shortly. Then… nothing. The entire 8-1 window came and went with no technician, no phone call, no explanation. Eventually, a text arrived simply rescheduling my appointment to 1-6 PM—again, with no explanation or discussion. I called in and spoke to a very polite representative, but it was clear she was reading from a script. She assured me the tech was running late but would definitely be there by 2:30–3:00 PM. I reluctantly agreed, but expressed my frustration about the lack of communication. Then, around 4–5 PM, I get a text canceling my appointment altogether, stating they don’t work on Teslas. Seriously? They had my VIN, make, and model from the start. Their website claims they service Teslas. They provided an estimate for a Tesla. They confirmed the service. And only after wasting my entire day, without a car, do they suddenly decide they don’t work on Teslas? Lied and said he battery wasn't available when you can buy them at Tesla all day, every day and all over the internet. This experience was a complete failure of basic customer service. No transparency, no accountability, and clearly no internal communication. If you value your time or need a reliable mobile service, I highly recommend looking elsewhere. They do not care that they waste you time. If I could give them zero starts it would be more than they deserve. More

I was very impressed with this service. They were polite, professional, and thorough. I’ll be recommending them in the future They were polite, professional, and thorough. I’ll be recommending them in the future More

Courteous professional and knowledgeable mechanic named Lawrence helped me and made this a fantastic experience by providing expert opinion concisely and being caring and professional. Lawrence helped me and made this a fantastic experience by providing expert opinion concisely and being caring and professional. More

Very informative and nice. Answered all my questions about my new car and parts for me Answered all my questions about my new car and parts for me More

The young man arrived on time. Very thorough and precise. Finished the service in just a few minutes. Changing out battery. The only thing I did not receive a receipt for my deduct Very thorough and precise. Finished the service in just a few minutes. Changing out battery. The only thing I did not receive a receipt for my deductible and warranty on the battery he installed. He said I would receive one from the service contract co. More

I was very happy with my service. He was able to explain what happened to my jeep. I will use again great customer service! He was able to explain what happened to my jeep. I will use again great customer service! More

Auto Nation is a service oriented company. I’m so pleased by the service provided to my car and to myself. The technician James was polite and friendly and performed the repair service to the I’m so pleased by the service provided to my car and to myself. The technician James was polite and friendly and performed the repair service to the last detail. The booking of this service was very easy made online and I was kept updated on the schedule of the service. Punctuality is one more of the good things that we count on from Auto Nation. More

Polite and prompt. Got the battery replaced. Unfortunately, that turned off the radio on the dashboard. I can't restart it from the manual, will have to take it to a s Got the battery replaced. Unfortunately, that turned off the radio on the dashboard. I can't restart it from the manual, will have to take it to a shop to get music and news back in my car. He could have reset it for me. More

If you’re looking for real professional help don’t waste your time here get a professional your time here get a professional More