AutoNation Mobile Service Dallas/Fort Worth - Service Center

Service on my chevy S10 and Hybrid Camry A/C I had service schedule on a Friday and a Saturday to exactly see how the service would be. The Tech Derek W, was on point and explained the outcome of the service schedule on a Friday and a Saturday to exactly see how the service would be. The Tech Derek W, was on point and explained the outcome of the findings and explained what I needed to do if I problem reoccurred. More

The technician Timothy was very professional and knowledgeable Enjoyed our conversation.He was on great knowledgeable Enjoyed our conversation.He was on great More

Super convenient, very professional, extremely fast, our new starter was installed and completed as scheduled in less time than I could have done the job. new starter was installed and completed as scheduled in less time than I could have done the job. More

I recently needed to replace the 12V battery on my Tesla Model S and came across AutoNation Mobile Service during a Google search. Their site seemed professional, and I was encouraged when I could enter my Model S and came across AutoNation Mobile Service during a Google search. Their site seemed professional, and I was encouraged when I could enter my vehicle’s year, make, model, and VIN. Shortly after, I received a service estimate and a scheduled appointment window of 8 AM to 1 PM. I entered my credit card info and received confirmation. That’s where the professionalism ended. The morning of the appointment, I received a text stating the technician was loading up and would arrive shortly. Then… nothing. The entire 8-1 window came and went with no technician, no phone call, no explanation. Eventually, a text arrived simply rescheduling my appointment to 1-6 PM—again, with no explanation or discussion. I called in and spoke to a very polite representative, but it was clear she was reading from a script. She assured me the tech was running late but would definitely be there by 2:30–3:00 PM. I reluctantly agreed, but expressed my frustration about the lack of communication. Then, around 4–5 PM, I get a text canceling my appointment altogether, stating they don’t work on Teslas. Seriously? They had my VIN, make, and model from the start. Their website claims they service Teslas. They provided an estimate for a Tesla. They confirmed the service. And only after wasting my entire day, without a car, do they suddenly decide they don’t work on Teslas? Lied and said he battery wasn't available when you can buy them at Tesla all day, every day and all over the internet. This experience was a complete failure of basic customer service. No transparency, no accountability, and clearly no internal communication. If you value your time or need a reliable mobile service, I highly recommend looking elsewhere. They do not care that they waste you time. If I could give them zero starts it would be more than they deserve. More

I was very impressed with this service. They were polite, professional, and thorough. I’ll be recommending them in the future They were polite, professional, and thorough. I’ll be recommending them in the future More

Courteous professional and knowledgeable mechanic named Lawrence helped me and made this a fantastic experience by providing expert opinion concisely and being caring and professional. Lawrence helped me and made this a fantastic experience by providing expert opinion concisely and being caring and professional. More

Very informative and nice. Answered all my questions about my new car and parts for me Answered all my questions about my new car and parts for me More

The young man arrived on time. Very thorough and precise. Finished the service in just a few minutes. Changing out battery. The only thing I did not receive a receipt for my deduct Very thorough and precise. Finished the service in just a few minutes. Changing out battery. The only thing I did not receive a receipt for my deductible and warranty on the battery he installed. He said I would receive one from the service contract co. More

I was very happy with my service. He was able to explain what happened to my jeep. I will use again great customer service! He was able to explain what happened to my jeep. I will use again great customer service! More