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AutoNation Mobile Service Dallas/Fort Worth - Service Center
Dallas/Fort Worth, TX
13 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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13 Reviews of AutoNation Mobile Service Dallas/Fort Worth - Service Center
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April 02, 2025
I recently needed to replace the 12V battery on my Tesla Model S and came across AutoNation Mobile Service during a Google search. Their site seemed professional, and I was encouraged when I could enter my Model S and came across AutoNation Mobile Service during a Google search. Their site seemed professional, and I was encouraged when I could enter my vehicle’s year, make, model, and VIN. Shortly after, I received a service estimate and a scheduled appointment window of 8 AM to 1 PM. I entered my credit card info and received confirmation. That’s where the professionalism ended. The morning of the appointment, I received a text stating the technician was loading up and would arrive shortly. Then… nothing. The entire 8-1 window came and went with no technician, no phone call, no explanation. Eventually, a text arrived simply rescheduling my appointment to 1-6 PM—again, with no explanation or discussion. I called in and spoke to a very polite representative, but it was clear she was reading from a script. She assured me the tech was running late but would definitely be there by 2:30–3:00 PM. I reluctantly agreed, but expressed my frustration about the lack of communication. Then, around 4–5 PM, I get a text canceling my appointment altogether, stating they don’t work on Teslas. Seriously? They had my VIN, make, and model from the start. Their website claims they service Teslas. They provided an estimate for a Tesla. They confirmed the service. And only after wasting my entire day, without a car, do they suddenly decide they don’t work on Teslas? Lied and said he battery wasn't available when you can buy them at Tesla all day, every day and all over the internet. This experience was a complete failure of basic customer service. No transparency, no accountability, and clearly no internal communication. If you value your time or need a reliable mobile service, I highly recommend looking elsewhere. They do not care that they waste you time. If I could give them zero starts it would be more than they deserve. More
by Don
Employees Worked With
Internet Customer service and phone customer service. Both Pathetic
March 25, 2025
Courteous professional and knowledgeable mechanic named Lawrence helped me and made this a fantastic experience by providing expert opinion concisely and being caring and professional. Lawrence helped me and made this a fantastic experience by providing expert opinion concisely and being caring and professional. More
by ELJEFEUNCHAINED
Employees Worked With
Lawrence
March 19, 2025
The young man arrived on time. Very thorough and precise. Finished the service in just a few minutes. Changing out battery. The only thing I did not receive a receipt for my deduct Very thorough and precise. Finished the service in just a few minutes. Changing out battery. The only thing I did not receive a receipt for my deductible and warranty on the battery he installed. He said I would receive one from the service contract co. More
by Msljlong2
Employees Worked With
Unk
January 23, 2025
I paid them $303 to fix problems they diagnosed and it didn’t fix my car. I called another mechanic and he said they diagnosed my car wrong and he has no idea why they replaced the parts they’re not relev didn’t fix my car. I called another mechanic and he said they diagnosed my car wrong and he has no idea why they replaced the parts they’re not relevant replaced. Then they gave me the run around when I tried to follow up. They don’t know what they’re doing and they’re expensive. RUN! More
by rebeccabudjenska8
Employees Worked With
Lawrence Edward
December 11, 2024
I was very happy with my service. He was able to explain what happened to my jeep. I will use again great customer service! He was able to explain what happened to my jeep. I will use again great customer service! More
by Kim
Employees Worked With
He was assigned to my jeep forget his name.
October 29, 2024
Auto Nation is a service oriented company. I’m so pleased by the service provided to my car and to myself. The technician James was polite and friendly and performed the repair service to the I’m so pleased by the service provided to my car and to myself. The technician James was polite and friendly and performed the repair service to the last detail. The booking of this service was very easy made online and I was kept updated on the schedule of the service. Punctuality is one more of the good things that we count on from Auto Nation. More
by Juan
Employees Worked With
James
October 20, 2024
Polite and prompt. Got the battery replaced. Unfortunately, that turned off the radio on the dashboard. I can't restart it from the manual, will have to take it to a s Got the battery replaced. Unfortunately, that turned off the radio on the dashboard. I can't restart it from the manual, will have to take it to a shop to get music and news back in my car. He could have reset it for me. More
by a.bonifield
Employees Worked With
No name
