AutoNation Lincoln Clearwater - Service Center

My last two visits to Autonation were very disappointing - from the time I had to wait at my initial appointment just to have my car taken in, kitty overall period of time they kept my car without giving me - from the time I had to wait at my initial appointment just to have my car taken in, kitty overall period of time they kept my car without giving me a loaner, to the fact that an item I requested to be serviced was not done, but was told it was done. This was a tire repair and the result was that my unrepaired tire blew out on my way home and at that point it was so bad I had to replace the tire. This dealership needs to hire more service technicians so that Kohl’s can be answered, issues, addressed, and courtesy given to the customer. More

Needed to replace lost vehicle keyfob. Made appointment with the dealer for the next morning. Arrived at scheduled time. Met with our consultant Jacob. Verified quoted price from prior pho Made appointment with the dealer for the next morning. Arrived at scheduled time. Met with our consultant Jacob. Verified quoted price from prior phone call.. Gave him key fob to reprogram with the new one. He said it would take about an hour and a half. Car was returned washed and vacuumed exactly one and a half hours later as he stated. All my service visits have been made easier working with Jacob. He's a great asset to Auto-Nation Lincoln Clearwater. They are honest, have competitive prices and do quality work. The premises are always clean, the employees are very courteous, friendly and professional. One last note...their donuts in the customer service area are killer. More

This was a follow-up to a previous service visit that didn't go so well. THe service Manager read my not so nice review and contacted me immediately. We went over the issues i had and he offered to compl didn't go so well. THe service Manager read my not so nice review and contacted me immediately. We went over the issues i had and he offered to complete the service that I was originally scheduled to receive but didn't. I agreed to give them another chance. This time everything worked out perfectly. I was informed as to what was going to be done, how long it should take and the cost (which they agreed to absorb). Sine the dealership is a good distance from my home, I waited for the vehicle to be worked on. THe service was performed and the car returned to me sooner than expected and everything was done as explained. No one or place is perfectly anymore but I was impressed with the service manager taking ownership of the previous issue I had and making things right. That's all you can ask for now a days. They won my business back with flying colors. More

I am getting ready to have my car serviced again, so I thought I would give you feedback on my last experience in July 2022 ! The first comment I'm passing on to you is about your contract with ENTERPRIS thought I would give you feedback on my last experience in July 2022 ! The first comment I'm passing on to you is about your contract with ENTERPRISE ! I made reservations with this rental company to pick up a car at your facility, and it wasn't there ! I had to go several miles to one of their lots to pick it up, and luckily one of your employees, Skip Brown, was able to drive me there ! Then, when I returned to drop off the rental car and pick up my car at your facility, no one from Enterprise was there . . . . . so, again, Mr. Brown had to drive me to the Enterprise office so I could drop off the rental car ! Needless to say, this was not a good experience ---- it unnecessarily used up my time and it took time away from one of your employees !! I'm not sure what the terms are regarding your contract with Enterprise, but I would think if AutoNation is trying to provide a transportation service for their customers, either you have a poor contract or Enterprise is not meeting its contract obligations !! I hope this does not occur again on my next visit to AutoNation !! However, I do want to pass on my sincere THANKS to Mr. Brown for helping me in this fiasco . . . . he was a life-savior !!! Now regarding my service with AutoNation, I have two issues to discuss. First, I always provide a list of actions that I want to be included with my service, and one is that I'd like my battery checked and my terminals cleaned ---- well 6 weeks after my appt., my battery went dead and when AAA replaced my battery, they told me that only one of my terminals was not cleaned and that AutoNation should have told me that my battery was dying ! Secondly, I always include on my list a request to note if any of my tires need air and how much air was in the tire that was low on air ---- this way I can check this tire frequently to see if I have a tire problem, but the service dept. never does this !! Besides these two issues, everything else about your service was fine !! So, that's a summary of my last experience . . . . . . and I'll let you do the rating on the total service provided to this customer !! And one last note, I felt the time to complete my total service was too lengthy ---- if I would have stayed with my car, I would have had to get a hotel room for two nights !! Respectfully, MIKE MILLER More

Prices went up and the new people did not impress me but did just the opposite did just the opposite More

Jacob is wonderful. Communicated well and got my navigator all fixed up and ready to go. I appreciate being able to text for updates. Communicated well and got my navigator all fixed up and ready to go. I appreciate being able to text for updates. More

Outstanding Service Experience! I have been dealing with the dealership for several years. I have always been happy with the service. I have been dealing with the dealership for several years. I have always been happy with the service. More

Excellent service department. I've worked with the same service writer for over 10 years, and I am always satisfied with his service. I've worked with the same service writer for over 10 years, and I am always satisfied with his service. More

The service experience at AutoNation was excellent, as usual. George Brown went beyond expectations to make this happen. usual. George Brown went beyond expectations to make this happen. More

Probably the BEST service experience I've ever had. I was sitting in the waiting room (free coffee and donuts BTW 😉) and I got a text with a VIDEO link from the actual service guy that was doing the s I was sitting in the waiting room (free coffee and donuts BTW 😉) and I got a text with a VIDEO link from the actual service guy that was doing the service....and he SHOWED ME ON VIDEO what he was doing, why things were being replaced, and how bad my air filters were etc. So, I knew EVERYTHING by the time I needed to pay. Oh, and for payment, I got another text with the full PDF invoice and I just paid it online (on my phone). ALL THIS FROM MY PHONE. No back and forth with the service guy(s). I even had time for another donut. And NO - I'm not associated with this dealership in any way other than owning a 2020 Lincoln Navigator. Bottom line - a great and HONEST service experience. More