AutoNation INFINITI Tustin - Service Center

My service advisor was Christopher L. He was the nicest service advisor I've ever met! Very helpful and willing to solve any issues you have with your car. Thanks, Christopher, and also t He was the nicest service advisor I've ever met! Very helpful and willing to solve any issues you have with your car. Thanks, Christopher, and also to Ms. Angela who followed up with my appointment! More

Brought my vehicle to service, it was returned with the low tire pressure light illuminated. I made a complaint and all I received was a general email stating they are sad.... no call, no service recovery low tire pressure light illuminated. I made a complaint and all I received was a general email stating they are sad.... no call, no service recovery efforts. So, I called the GM and left a message as indicated in the email I received, yet no call back. Unprofessional, unresponsive, unacceptable! More

I was given an appointment time, I got there early and they helped me as soon as I arrived. Intake was easy, friendly and the area clean. The staff told me my car would be done at 0930 and it was. They cl they helped me as soon as I arrived. Intake was easy, friendly and the area clean. The staff told me my car would be done at 0930 and it was. They cleaned it nicely too. So overall, I had an extremely positive experience. More

Excellent customer service, Kevin went above and beyond to assist me. I will be going to them for all of my service needs. to assist me. I will be going to them for all of my service needs. More

Gabriel is very helpful and understanding. Communicated throughout the process and accommodated me with a loaner without a problem Communicated throughout the process and accommodated me with a loaner without a problem More

I,m very happy with the service. Everything was done on timely matter and curtsy. Everything was done on timely matter and curtsy. More

The service team was very helpful, polite and knowledgeable. I was in and out. They asked me if I wanted to get the car washed which was very nice of my service rep to ask. knowledgeable. I was in and out. They asked me if I wanted to get the car washed which was very nice of my service rep to ask. More

Very professional staff. Always ready to help you. Service department made sure I had everything I needed. Thank you very much! Always ready to help you. Service department made sure I had everything I needed. Thank you very much! More

I always bring my Infiniti to this location. The staff is always helpful and walks me through what needs to be done. In some instances, my repairs have been out of the warranty time limit but I The staff is always helpful and walks me through what needs to be done. In some instances, my repairs have been out of the warranty time limit but I ask that they confirm that it definitely has passed warranty and they will check for me. I did have an issue one time where an item was under warranty and I had to get a refund. More