AutoNation INFINITI Tustin - Service Center

The AC was never fixed on our car. The technician lied about the outside temperature controlling the ax in the vehicle so he wouldn’t have to replace the compressor and they refused to The technician lied about the outside temperature controlling the ax in the vehicle so he wouldn’t have to replace the compressor and they refused to find out what was causing the warm air to flow from the AC vents. The technician stated, “ he don’t know what to do.” More

Took my car in for the 35K mile service while I waited. Jeffrey explained the cost and applied the discounts that I requested. The wait time was less that expected and I was in and out in an 1.5 hrs. Jeffrey explained the cost and applied the discounts that I requested. The wait time was less that expected and I was in and out in an 1.5 hrs. More

My license plates were switched out quickly. Appreciate the efficient service and friendliness of the staff. Appreciate the efficient service and friendliness of the staff. More

My service advisor was Christopher L. He was the nicest service advisor I've ever met! Very helpful and willing to solve any issues you have with your car. Thanks, Christopher, and also t He was the nicest service advisor I've ever met! Very helpful and willing to solve any issues you have with your car. Thanks, Christopher, and also to Ms. Angela who followed up with my appointment! More

Brought my vehicle to service, it was returned with the low tire pressure light illuminated. I made a complaint and all I received was a general email stating they are sad.... no call, no service recovery low tire pressure light illuminated. I made a complaint and all I received was a general email stating they are sad.... no call, no service recovery efforts. So, I called the GM and left a message as indicated in the email I received, yet no call back. Unprofessional, unresponsive, unacceptable! More

I was given an appointment time, I got there early and they helped me as soon as I arrived. Intake was easy, friendly and the area clean. The staff told me my car would be done at 0930 and it was. They cl they helped me as soon as I arrived. Intake was easy, friendly and the area clean. The staff told me my car would be done at 0930 and it was. They cleaned it nicely too. So overall, I had an extremely positive experience. More

Excellent customer service, Kevin went above and beyond to assist me. I will be going to them for all of my service needs. to assist me. I will be going to them for all of my service needs. More

Gabriel is very helpful and understanding. Communicated throughout the process and accommodated me with a loaner without a problem Communicated throughout the process and accommodated me with a loaner without a problem More

I,m very happy with the service. Everything was done on timely matter and curtsy. Everything was done on timely matter and curtsy. More

The service team was very helpful, polite and knowledgeable. I was in and out. They asked me if I wanted to get the car washed which was very nice of my service rep to ask. knowledgeable. I was in and out. They asked me if I wanted to get the car washed which was very nice of my service rep to ask. More