Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation INFINITI Tustin - Service Center
Tustin, CA
274 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
274 Reviews of AutoNation INFINITI Tustin - Service Center
Sort by
May 08, 2023
I took my car for a simple oil change. They recommended a tire rotation also. And I regret ever agreeing to that. Eversince I’ve been having issues with brake indicators and now my steerin They recommended a tire rotation also. And I regret ever agreeing to that. Eversince I’ve been having issues with brake indicators and now my steering wheel shakes when I brake. I just replaced the rotors in the back and replaced brake pads in the front and back. Last year. And I didn’t have any shaking in my steering wheel nor indicator lights. I thought it would resolve itself but it hasn’t. My car was driving just fine before this visit to this dealership. I am totally disgusted by this. Karen Hall More
by Ms Unsatisfied
Employees Worked With
I think his name was George
April 07, 2023
Service consultant, Jeffery, was immediately available when I arrived for my 9am appointment. We agreed on the work to be done. I was impressed with the video of the required repairs. Being a 9 year vehic when I arrived for my 9am appointment. We agreed on the work to be done. I was impressed with the video of the required repairs. Being a 9 year vehicle, some repairs were a bit extensive and expensive, but necessary. I had to leave my car for two nights. That was not a problem for me. When I picked up my car, all current repairs and future recommended ones were explained. Overall experience was satisfactory, but cost was high as expected,, even with a thoughtful discount (senior). More
by Bernie
Employees Worked With
Jeffery Nguyen
March 29, 2023
Jeff was easy to work with and very informative with the repair status of my car. My car always gets a car wash, i find that to be very thoughtful of them :) repair status of my car. My car always gets a car wash, i find that to be very thoughtful of them :) More
by Daniela
Employees Worked With
Jeff
March 25, 2023
I had a great experience. Everyone is so kind and friendly! They always explain everything completely and I would highly recommend this dealership to everyone!! Everyone is so kind and friendly! They always explain everything completely and I would highly recommend this dealership to everyone!! More
by Arnie
Employees Worked With
Chris Licano and Linda Torres
March 17, 2023
Customer Service disaster from start to finish. I tried to schedule simple maintenance via phone with their scheduler. She could not answer any of my questions, did not know how long my repair woul I tried to schedule simple maintenance via phone with their scheduler. She could not answer any of my questions, did not know how long my repair would take, and was pretty useless. I found out they use a call center in Las Vegas, so they have no insight into the particular Infiniti location. She said to ask for Chris when I arrived. On 3/10/23 I arrived and asked for Chris, who was not working that day. I was assigned to Jeffrey N. who was very slow and had to ask another employee how to do everything. He did not know the cost of my services, or how to access my CarMax warranty data that was in their database, or how long I would have to wait. I asked for the complimentary car wash/vacuum. I was kept waiting over 3 hours. They did not have a part I needed, no repairs were done, so I have no idea what took 3 hours. I have to come back again next week - inconvenient. At one point he said my car was done, he just needed to fill out some paperwork and he would come get me. 30 minutes later I went to the front desk and he looked surprised to see me. No respect for your time and no sense of urgency. Car was not washed or vacuumed as I requested. Infiniti called on Monday to see how my service was and I told them it was terrible. She said the service manager, Linda, would call me shortly. Wednesday, I got a call from Infiniti reminding me of my follow-up appointment on 3/17/23, I told her I had to cancel and asked when Linda would call me. She said she would ask her to call me. 20 minutes later I got another call from Eric reminding me of my 3/17 appointment, which I had just cancelled! I asked why he was also calling me. He had no idea. Still no call from Linda. I really don't want to ever come back here. I don't trust that they are taking care of my car properly. More
by mindymich
Employees Worked With
Jeffrey, Eric
March 10, 2023
The service I received was bad. They didn't fix my problem and lied about what they did do. When I asked to trade my car in, they took my information and never called.me back. They didn't fix my problem and lied about what they did do. When I asked to trade my car in, they took my information and never called.me back. More
by Connieraya
Employees Worked With
Do not remember
