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AutoNation INFINITI Tustin - Service Center
Tustin, CA
270 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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270 Reviews of AutoNation INFINITI Tustin - Service Center
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March 25, 2023
I had a great experience. Everyone is so kind and friendly! They always explain everything completely and I would highly recommend this dealership to everyone!! Everyone is so kind and friendly! They always explain everything completely and I would highly recommend this dealership to everyone!! More
by Arnie
Employees Worked With
Chris Licano and Linda Torres
March 17, 2023
Customer Service disaster from start to finish. I tried to schedule simple maintenance via phone with their scheduler. She could not answer any of my questions, did not know how long my repair woul I tried to schedule simple maintenance via phone with their scheduler. She could not answer any of my questions, did not know how long my repair would take, and was pretty useless. I found out they use a call center in Las Vegas, so they have no insight into the particular Infiniti location. She said to ask for Chris when I arrived. On 3/10/23 I arrived and asked for Chris, who was not working that day. I was assigned to Jeffrey N. who was very slow and had to ask another employee how to do everything. He did not know the cost of my services, or how to access my CarMax warranty data that was in their database, or how long I would have to wait. I asked for the complimentary car wash/vacuum. I was kept waiting over 3 hours. They did not have a part I needed, no repairs were done, so I have no idea what took 3 hours. I have to come back again next week - inconvenient. At one point he said my car was done, he just needed to fill out some paperwork and he would come get me. 30 minutes later I went to the front desk and he looked surprised to see me. No respect for your time and no sense of urgency. Car was not washed or vacuumed as I requested. Infiniti called on Monday to see how my service was and I told them it was terrible. She said the service manager, Linda, would call me shortly. Wednesday, I got a call from Infiniti reminding me of my follow-up appointment on 3/17/23, I told her I had to cancel and asked when Linda would call me. She said she would ask her to call me. 20 minutes later I got another call from Eric reminding me of my 3/17 appointment, which I had just cancelled! I asked why he was also calling me. He had no idea. Still no call from Linda. I really don't want to ever come back here. I don't trust that they are taking care of my car properly. More
by mindymich
Employees Worked With
Jeffrey, Eric
March 10, 2023
The service I received was bad. They didn't fix my problem and lied about what they did do. When I asked to trade my car in, they took my information and never called.me back. They didn't fix my problem and lied about what they did do. When I asked to trade my car in, they took my information and never called.me back. More
by Connieraya
Employees Worked With
Do not remember
February 19, 2023
The AC was never fixed on our car. The technician lied about the outside temperature controlling the ax in the vehicle so he wouldn’t have to replace the compressor and they refused to The technician lied about the outside temperature controlling the ax in the vehicle so he wouldn’t have to replace the compressor and they refused to find out what was causing the warm air to flow from the AC vents. The technician stated, “ he don’t know what to do.” More
by sheshejuly
Employees Worked With
Jeffrey
February 13, 2023
Took my car in for the 35K mile service while I waited. Jeffrey explained the cost and applied the discounts that I requested. The wait time was less that expected and I was in and out in an 1.5 hrs. Jeffrey explained the cost and applied the discounts that I requested. The wait time was less that expected and I was in and out in an 1.5 hrs. More
by TRISH_MCCLUNG
Employees Worked With
Jeffrey Nguyen
February 10, 2023
My service advisor was Christopher L. He was the nicest service advisor I've ever met! Very helpful and willing to solve any issues you have with your car. Thanks, Christopher, and also t He was the nicest service advisor I've ever met! Very helpful and willing to solve any issues you have with your car. Thanks, Christopher, and also to Ms. Angela who followed up with my appointment! More
by evelyn
Employees Worked With
Christopher l, anglea
