AutoNation INFINITI Tustin - Service Center

I took the car for service (oil change and filter replacement), they recommended tires and breaks service. I quoted them before hand at the Mini Crevier dealership in Santa Ana and it was half price, replacement), they recommended tires and breaks service. I quoted them before hand at the Mini Crevier dealership in Santa Ana and it was half price, so I declined the service at Autonation Infiniti Tustin. This was probably the best decision I've made so far. Lesson learned: NEVER BUY A USED CAR FROM AUTONATION, they will tell you the car was inspected and in good condition, they never sent me the maintenance history. 3 months after the purchase: - Oil pan had to be replaced, the drain plug was covered with sealant. - Drive belt had to be replaced. This is a 60k miles maintenance task, I bought it with 75k and it hadn't been performed. I was lucki it didn't just snap when I took the car out of the dealership. - Fuel leak by the fuel tank. There was a noticeable fuel smell from the beginning. - Alternator and battery failure. Thank god all of these failed during the 90-day warranty period, but the battery and the drive belt came out of my pocket. I warned them about some jerking and weird noises (at the Autonation BMW Buena Park shop, that's where the people at Infiniti sent me) but they said everything was OK Let's fast forward to today: took the car to the Mini dealership in Santa Ana for the break pads, they immediately spotted the jerking in the car and the diagnosis was clutch and flywheel replacement, plus they discovered more stuff, right after I left the Infiniti dealership (were they supposedly made a multipoint inspection during the oil/filter service) - Broken Air Duct (this was visible as soon as you open the hood) - Lower Control Arm bushings cracked (this is where the noises came from) - Water Pump Pulley cracked. - Clutch and Flywheel replacement needed. This was the reason for the jerking at low speeds. So here I am, with a hefty bill of repairs that should have been covered by the Autonation warranty back in May, but they just decided to ignore these issues when I took the car for the alternator repair. By the way, no loaner or transportation was offered under the warranty after the alternator failure, the car spent more than 2 weeks at the Autonation BMW Buena Park. Again, never buy a used car from Autonation dealerships!! More

Service was great, advisor kept me informed. Even the service manager stepped out to make sure my service exceeded expectations. Even the service manager stepped out to make sure my service exceeded expectations. More

Was very please with the great service given to me during my visiting by them my visiting by them More

Infiniti in Tustin is great. The customer service and knowledgeable staff is excellent. Thank you The customer service and knowledgeable staff is excellent. Thank you More

The staff was very professional , I was greeted immediate when I arrived. I was promised the car at a certain and they met that time. The service manager Joua Cha( I may have misspelled her name) I noticed when I arrived. I was promised the car at a certain and they met that time. The service manager Joua Cha( I may have misspelled her name) I noticed that she stays on top of what is happening by making sure the customers are happy. More

Very pleased with the service received. Quoted a time to pick up the car and it was on time . The staff greeted me with Sir how can we assist you, very professional Quoted a time to pick up the car and it was on time . The staff greeted me with Sir how can we assist you, very professional More

Very professional staff greets customers with yes Sir. Promised to complete the service on time and they did. Complements to their manager Joua Cha Promised to complete the service on time and they did. Complements to their manager Joua Cha More

Staff and service was fine. .. wait time was an issue... overall experience was ok...thanks .. wait time was an issue... overall experience was ok...thanks More

Service went really well. Car was done in a decent amount of time, and Hazel was awesome with her customer service through the entire process. Car was done in a decent amount of time, and Hazel was awesome with her customer service through the entire process. More

The staff is very responsible and insists on completing every job despite exceeding working hours every job despite exceeding working hours More