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AutoNation INFINITI Tustin - Service Center

Tustin, CA

4.6
270 Reviews

270 Reviews of AutoNation INFINITI Tustin - Service Center

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August 16, 2023

Very professional staff greets customers with yes Sir. Promised to complete the service on time and they did. Complements to their manager Joua Cha More

by Charles chamoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joua cha
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Aug 24, 2023 -

AutoNation INFINITI Tustin responded

Hi, we appreciate you taking the time to leave us a response, Charles! Feel free to stop by if you ever need any more help.

August 16, 2023

The staff was very professional , I was greeted immediate when I arrived. I was promised the car at a certain and they met that time. The service manager Joua Cha( I may have misspelled her name) I noticed More

by Charles chamoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joua Cha ( service manager)and Jeffrey Nguyen
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Aug 24, 2023 -

AutoNation INFINITI Tustin responded

Hi Charles, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

August 12, 2023

Staff and service was fine. .. wait time was an issue... overall experience was ok...thanks More

by pdandresen
Recommend Dealer
Yes
Employees Worked With
???? All were polite...
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Aug 16, 2023 -

AutoNation INFINITI Tustin responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 627-5556. We hope to hear from you.

August 10, 2023

Service went really well. Car was done in a decent amount of time, and Hazel was awesome with her customer service through the entire process. More

by hokies20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazel
Report | Print
Aug 14, 2023 -

AutoNation INFINITI Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 08, 2023

The staff is very responsible and insists on completing every job despite exceeding working hours More

by 1049803216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Aug 11, 2023 -

AutoNation INFINITI Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 31, 2023

Dealership is very clean. Hazel Lopez was very Professional and helpful. Didn't wait long for them to pull up my car and was out within 5 minutes. More

by omarmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazel Lopez
Report | Print
Aug 07, 2023 -

AutoNation INFINITI Tustin responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 28, 2023

Service Team is excellent. Strong communicators. Very knowledgeable. I give them 5 Stars. My two-star rating is due to pricing. My car needed a new compressor to support m More

by Nielsenhw
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffery
Report | Print
Aug 01, 2023 -

AutoNation INFINITI Tustin responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5556 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Aug 03, 2023 -

Nielsenhw responded

Auto Nation Tustin, Not much to talk about. I had the new compressor put in at Big O Tires. My air conditioner is working great. By checking competitive pricing, I saved $1,254. I wonder how much I was over charged at earlier services I had done at Auto Nation Infinity in Tustin.

July 27, 2023

I had a quick and smooth experience at Tustin Infiniti. Jeffrey was great and explained everything clearly to me. The waiting area was clean and upkept. More

by Ana Gabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Nguyen
Report | Print
Jul 31, 2023 -

AutoNation INFINITI Tustin responded

Hi Ana, we are so pleased you enjoyed your visit to AutoNation INFINITI Tustin! Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2023

Staff was very helpful Dealership was very clean Staff was also very responsive to customers More

by joekang2028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazel lopez
Report | Print
Jul 29, 2023 -

AutoNation INFINITI Tustin responded

Hi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!

July 26, 2023

Dealership is very clean and welcoming and all the staff are very Profesional and helpfull More

by mobena88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazel
Report | Print
Jul 28, 2023 -

AutoNation INFINITI Tustin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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