AutoNation INFINITI Tustin - Service Center

I bought my used G37 three years ago and have been thrilled with it. The service I've received during these 3 years has been excellent. I would definitely recommend them. thrilled with it. The service I've received during these 3 years has been excellent. I would definitely recommend them. More

like always, the customer service was excellent. Service was completed on time and the service group was very polite, friendly, and professional. I appreciate your great customer service! was completed on time and the service group was very polite, friendly, and professional. I appreciate your great customer service! More

The service was performed very well and in a timely manner. The car was very clean after as well. Over all a great job. Thanks manner. The car was very clean after as well. Over all a great job. Thanks More

Great service and follow thru in keeping contact with me to know when it would be complete. I would use and recommend the service department in the future to know when it would be complete. I would use and recommend the service department in the future More

Exorbitant pricing! I bought my car from this dealership several years ago, and since having the car, have only had oil changes and minimal upkeep done. Recently, I need I bought my car from this dealership several years ago, and since having the car, have only had oil changes and minimal upkeep done. Recently, I needed service done and was quoted an exorbitant amount in parts and labor. I decided to do more research and found another dealership with a very reasonable price. I gave this dealership an opportunity to match the price (or come close) and earn my business, but that did not happen. I decided to take my car elsewhere. On another visit, I simply needed an oil change. I knew that I had purchased a savings pack (probably 10 changes for the price of 9 or so). Instead of properly checking my account, the service consultant immediately quoted me a price. I brought up the fact that I purchased a savings pack. After the consultant searched his records, he agreed and that I did not owe anything. During that interaction, I felt like I was being treated differently because I am a woman. Is it assumed that because I am a woman, that I would pay whatever, whenever? If you have my name, and car, you can see that I have been at your facility several times. Why wouldn't the fact that I've purchased an oil change savings pack appear? Why wouldn't this sort of check be integrated into the checkout process? If I didn't mention the savings pack, then I'd most certainly be charged for something that I should not have to pay. More

Iow customer relations Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a favor More

1) Delivering the car as promised was missed by three weeks, more than twice as many weeks, work not performed as promised, then want me not to come back to the premises- wow! 2) Install wrong color par weeks, more than twice as many weeks, work not performed as promised, then want me not to come back to the premises- wow! 2) Install wrong color part in $50 plus car, damaged other items while doing work and then wants to blame the factory. There are some great employees work there unfortunately this dealer is off my list. More