AutoNation INFINITI Tustin - Service Center

Great Customer Service from everyone! Especially from the Service Team. Francisco Gutierrez has been the best! Thank you for all of your help and answering all of my questions. Especially from the Service Team. Francisco Gutierrez has been the best! Thank you for all of your help and answering all of my questions. More

5 stars for Willy and David! Great service, fixed my car and kept me informed. Great service, fixed my car and kept me informed. More

The service department was horrible! ! I believe my agents name was Woody or something like that and he was completely lost the entire time I was there. The other agents were more friendl ! I believe my agents name was Woody or something like that and he was completely lost the entire time I was there. The other agents were more friendly trying to help him but he seemed to not know how to do his job. Then the service manager lady came in and she was very fake nice. They also discuss other customers car issues in front of new customers and laugh about not fixing the cars. The service manager lady has this chip on her shoulder attitude since I guess she makes the decisions, and she is very quick to try and get you out of her location and send you to any other one so her technicians don't have to do the work on your car. She sent me to a different location and made it very obvious with her fake smiles she did not want my Infiniti at her Infiniti location! I left there feeling like I will NEVER take my car back to them, nor will I ever refer anyone else to that service department. More

This dealership is very trustworthy and welcoming. I would recommend coming here for any service needs. I would recommend coming here for any service needs. More

worst customer service ever use service department twice both time bad experiences bad communication won't use again my car was there 5 days for flat tire twice both time bad experiences bad communication won't use again my car was there 5 days for flat tire More

The Service Department is superb. They are always very helpful, professional and honest. I would not take my car anywhere else, EVER. Special thanks to Frank Gutierrez for always taki They are always very helpful, professional and honest. I would not take my car anywhere else, EVER. Special thanks to Frank Gutierrez for always taking such great care of my car. See you again in 5K miles! More

They charged my $200 just to look at my Infiniti. They told me the $200 would go toward any repairs. They also told me for the $200 they would wash the car, and conduct a vehicle inspection which in They told me the $200 would go toward any repairs. They also told me for the $200 they would wash the car, and conduct a vehicle inspection which includes a video. I agreed based on what they told me. In the end, they refused to apply the $200 to the repairs, no inspection was done at all, and no wash was done. They also called me to left me know the car was ready, but when I got dropped off they made me wait 30 minutes…the car was still on the lift!! I have left messages for the general manager and service manager. They refuse to even return my calls. More

Professional car service, whatever your car needs the solution is provided. Staff is really helpful and friendly. solution is provided. Staff is really helpful and friendly. More

Was traveling when warning light came on. They got me right in even though they were booked for appointments. They checked my car and I was able to safely continue my trip. This is a second t They got me right in even though they were booked for appointments. They checked my car and I was able to safely continue my trip. This is a second time for me with this dealership helping out while traveling. More

The dealership is very clean and the staff was very helpful.. I always take my care for service. helpful.. I always take my care for service. More