AutoNation INFINITI Tustin - Service Center

The service was great and the workers were very friendly and the waiting area is always upkept. and the waiting area is always upkept. More

Dealership did not keep the appointment they scheduled two days earlier. I arrived at the appointed time and was told that they did not have the tires for my car. Long story short, I had to have a frien two days earlier. I arrived at the appointed time and was told that they did not have the tires for my car. Long story short, I had to have a friend and his wife drive to the dealership all the way from Yorba Linda so that he could drive my car home after sunset. I could have been told that the dealership was not ready to service my car and avoided all the problems they created for me. Also, when I called the service department to find the status, I was connected with an off-site person who was not able to do anything. I ended up calling the sales department and a very helpful salesperson went to the service department and told them to call me. No one offered me an explanation why they did not reschedule or why they did not keep me informed of the status so that I would not have had to make other arrangements to get my car home. More

Christopher made sure my car got the service it bn redes. My car had some recalls and he made sure to clear those before returning my car My car had some recalls and he made sure to clear those before returning my car More

Professional services! Comfortable waiting area. Gabriel was professional and friendly. Courtesy car service was very helpful! Comfortable waiting area. Gabriel was professional and friendly. Courtesy car service was very helpful! More

Very satisfied with this dealership the service is great, definitely will keep bringing my car here. definitely will keep bringing my car here. More

Friendly staffs, clean and quiet waiting room. I can do my work there while waiting for the vehicle services. I can do my work there while waiting for the vehicle services. More

Linda is amazing in the service department. I will definitely be back and recommend this dealership I will definitely be back and recommend this dealership More

Modern facility, you are greeted and everything about your card is kept on file so you have active history and you quick analysis of how your Infiniti is operating. Pricing is fair and you can arrange a your card is kept on file so you have active history and you quick analysis of how your Infiniti is operating. Pricing is fair and you can arrange a loaner if needed. Many instances you can wait for your service. It makes it about as pleasant an experience as you can have also work area with WiFi so you stay connected to your work! More

Service was efficient and work was done efficiently. I didn’t have a lot of time, and will schedule the balance of work to be done in next month. Always get good service I didn’t have a lot of time, and will schedule the balance of work to be done in next month. Always get good service More

Brought my car in for an engine noise. Chris was extremely cordial. The mechanic diagnosed the cause as loose tabs in undercarriage shield that was causing vibrations/noise. We picked u Chris was extremely cordial. The mechanic diagnosed the cause as loose tabs in undercarriage shield that was causing vibrations/noise. We picked up car, and the noise was still present. Returned car for further diagnostics. Notified that mechanic found metal shavings in oil pan, which was a sign of deeper engine issues. Short block was replaced under warranty. Picked up car, and the noise was still present, even though the mechanic assured me that the car was running perfectly and passed all tests. He said he could feel a faint vibration, but to just bring the car back in 2000 miles for a 60k service, and he'd look into the noise at that time to see if he could diagnose if it got worse. In addition, the car was extremely dirty on the exterior and dusty in the interior. Returned car for further diagnostics. Spoke with service manager and requested that another mechanic diagnose the car since initial mechanic couldn't find any issues. She assured me that this would occur. Notified by Gabriel that an Infinity Engineer would be called in to diagnose noise. This engineer finally diagnosed a failed fuel pump, which ended up fixing the noise. Car was washed this time. This whole process took a couple of weeks, inclusive of two return trips to the dealership due to improper diagnostics. After this experience, I don't have a lot of confidence in this dealership. I wasted a lot of time with return trips and was made to feel like I was overexaggerating the issue, when in fact there was an issue that couldn't be fixed by your team. In the end, I'm happy that the car was finally repaired and is now running the way it should, but based on the experiences above, I find it difficult to refer others to this location in the future. More