AutoNation INFINITI Tustin

Very satisfied with Infiniti Tustin's service department, just completed an oil change and brake service, my service rep ( Jeffery Nguyen) was professional and courteous. He made a point of keeping me update just completed an oil change and brake service, my service rep ( Jeffery Nguyen) was professional and courteous. He made a point of keeping me updated on the status and estimated completion time of the service, which was right on schedule.....also appreciated the car wash. More

Service was great, Jeff helped us make the best call for what services we needed to do for our car. He was very helpful, and courteous and informed us of all the updates we needed. what services we needed to do for our car. He was very helpful, and courteous and informed us of all the updates we needed. More

"AutoNation Subaru's service department provided a seamless and delightful experience. Aaron, the service rep, exhibited exceptional professionalism and knowledge. His expertise ensured my vehicle rec seamless and delightful experience. Aaron, the service rep, exhibited exceptional professionalism and knowledge. His expertise ensured my vehicle received top-notch care, leaving me thoroughly impressed and satisfied." More

Joseph provided excellent service when i brought my car for service. He was helpful, courteous and did an excellent job in following up with me and updating me. for service. He was helpful, courteous and did an excellent job in following up with me and updating me. More

I took the car for service (oil change and filter replacement), they recommended tires and breaks service. I quoted them before hand at the Mini Crevier dealership in Santa Ana and it was half price, replacement), they recommended tires and breaks service. I quoted them before hand at the Mini Crevier dealership in Santa Ana and it was half price, so I declined the service at Autonation Infiniti Tustin. This was probably the best decision I've made so far. Lesson learned: NEVER BUY A USED CAR FROM AUTONATION, they will tell you the car was inspected and in good condition, they never sent me the maintenance history. 3 months after the purchase: - Oil pan had to be replaced, the drain plug was covered with sealant. - Drive belt had to be replaced. This is a 60k miles maintenance task, I bought it with 75k and it hadn't been performed. I was lucki it didn't just snap when I took the car out of the dealership. - Fuel leak by the fuel tank. There was a noticeable fuel smell from the beginning. - Alternator and battery failure. Thank god all of these failed during the 90-day warranty period, but the battery and the drive belt came out of my pocket. I warned them about some jerking and weird noises (at the Autonation BMW Buena Park shop, that's where the people at Infiniti sent me) but they said everything was OK Let's fast forward to today: took the car to the Mini dealership in Santa Ana for the break pads, they immediately spotted the jerking in the car and the diagnosis was clutch and flywheel replacement, plus they discovered more stuff, right after I left the Infiniti dealership (were they supposedly made a multipoint inspection during the oil/filter service) - Broken Air Duct (this was visible as soon as you open the hood) - Lower Control Arm bushings cracked (this is where the noises came from) - Water Pump Pulley cracked. - Clutch and Flywheel replacement needed. This was the reason for the jerking at low speeds. So here I am, with a hefty bill of repairs that should have been covered by the Autonation warranty back in May, but they just decided to ignore these issues when I took the car for the alternator repair. By the way, no loaner or transportation was offered under the warranty after the alternator failure, the car spent more than 2 weeks at the Autonation BMW Buena Park. Again, never buy a used car from Autonation dealerships!! More

Service was great, advisor kept me informed. Even the service manager stepped out to make sure my service exceeded expectations. Even the service manager stepped out to make sure my service exceeded expectations. More

Great dealer ship customer service great friendly employees outstanding people they earn my business great employees outstanding people they earn my business great More

Responded quickly but didn’t bombard me with calls and texts. Communication about the car was straightforward. Purchase process was great. No hidden fees or add-ons and no pressure. Great purchase experie texts. Communication about the car was straightforward. Purchase process was great. No hidden fees or add-ons and no pressure. Great purchase experience. More

Was very please with the great service given to me during my visiting by them my visiting by them More

The staff at this dealership are friendly, patient, knowledgeable, and absolutely the best. My experience was better than expected. I didn't feel rushed, and I didn't feel like I was being tricked. Wha knowledgeable, and absolutely the best. My experience was better than expected. I didn't feel rushed, and I didn't feel like I was being tricked. What I liked most was that I came in to look at a vehicle 30 minutes before they closed and was treated the same way they would treat a customer who came in just after they opened. They demonstrated a high level of professionalism that I didn't find at the other 5 dealers I visited before this one. They took time to educate me on how to use the vehicle's features before I drove off and gave me a follow-up call the next day. I would recommend them to anyone looking for a new or used car at a dealership with excellent customer service and professionalism. More