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AutoNation INFINITI Tustin
Tustin, CA
532 Reviews
As one of the largest INFINITI dealerships in Orange County, AutoNation INFINITI Tustin is your go-to source for all things INFINITI. Located near the intersection of the 5 and 261, our Tustin showroom is easy to locate, too. With a large inventory of both new and pre-owned INFINITI cars and SUVs for sale, and a large selection of other premium pre-owned cars and SUVs for sale, we are sure to have the perfect car or SUV for you. Check out our website today, or visit our showroom in Tustin to see our complete inventory of cars and SUVs for sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 532 reviews
September 16, 2007
I On Saturday, September 15, 2007, I visited the Tustin Infiniti Service Department as my rear tire was flat. A service consultant told me I had to purchase a new tire after visually inspecting it. Here Infiniti Service Department as my rear tire was flat. A service consultant told me I had to purchase a new tire after visually inspecting it. Here is my complaint: He refused to have the technician take the flat tire apart to show me the inside of the tire it was defective. I want to know what my rights are when it comes to this issue. Upon request, a customer should be allowed to confirm the findings of a service department "consultant" before purchasing a tire. Here are more details about my visit to the Tustin Infiniti Service Department: Another service technician visualized the tire to confirm it was defective. Both of them still refused to help me! I was amazed and shocked at there actions; therefore, I refused to buy the new tire. I told them to have someone install the spare tire only. Later, I walked to the service shop and a second technician kindly took the flat tire apart and showed me the wear and tear. At this point, I agreed to buy the new tire and I became upset the bad customer service I received; I should have bought a Lexus IS250 as the breaks are squeaking. More
by sal Zamarripa
Employees Worked With
Customer Service
April 23, 2004
I took my car in for warranty service...Steve (I think it was), the service manager, had my car checked out...<br>came back saying that my tint was affecting the problem...<br>but instead of charging me $80 was), the service manager, had my car checked out...<br>came back saying that my tint was affecting the problem...<br>but instead of charging me $80 for labor...he just went ahead and fixed the problem for me... and gave me my keys with a smile...<br><br>now, I went in there pissed about my car, but came back amazed at what happened... I thought the sales dept make returning customers, but I guess in this case, the service dept did the dirty job...<br>oh and i did NOT buy my car at tustin...i bought it at their rival dealer...but they still took me in as a friend... More
by myungpark
Employees Worked With
Steve? (Service manager)
