AutoNation INFINITI Tustin

Exorbitant pricing! I bought my car from this dealership several years ago, and since having the car, have only had oil changes and minimal upkeep done. Recently, I need I bought my car from this dealership several years ago, and since having the car, have only had oil changes and minimal upkeep done. Recently, I needed service done and was quoted an exorbitant amount in parts and labor. I decided to do more research and found another dealership with a very reasonable price. I gave this dealership an opportunity to match the price (or come close) and earn my business, but that did not happen. I decided to take my car elsewhere. On another visit, I simply needed an oil change. I knew that I had purchased a savings pack (probably 10 changes for the price of 9 or so). Instead of properly checking my account, the service consultant immediately quoted me a price. I brought up the fact that I purchased a savings pack. After the consultant searched his records, he agreed and that I did not owe anything. During that interaction, I felt like I was being treated differently because I am a woman. Is it assumed that because I am a woman, that I would pay whatever, whenever? If you have my name, and car, you can see that I have been at your facility several times. Why wouldn't the fact that I've purchased an oil change savings pack appear? Why wouldn't this sort of check be integrated into the checkout process? If I didn't mention the savings pack, then I'd most certainly be charged for something that I should not have to pay. More

Iow customer relations Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a favor More

Disapointed I had been into the dealer ship on Thursday to look at the QX30, liked it so much I came back with my husband on Friday to show him and possibly take I had been into the dealer ship on Thursday to look at the QX30, liked it so much I came back with my husband on Friday to show him and possibly take a test drive. Initially I dealt with Samantha and she was very nice. On Sat she was busy so we were introduced to the sales manager Gil. After looking at a few cars and walking all over the lot, it was determined they didn't have the car we were looking for on the lot. Back to his cubicle to see if he could find the car at another dealer. When we had questions, Gil had to look every thing up on the computer, didn't seem to know the car very well. We we asked for a price on the car with the trim level we wanted, Gil disappeared into an office claiming he needed to print a "menu". Keep in mind this is after already having been at the dealership for about an hour. He didn't come back. After about 20 min we got up and looked for him. He was sitting in the office with other employees, chatting. We left. Despite Gil having my husbands phone number, we've received no follow up call. We were prepared to buy a car - very disappointing. We will not be purchasing from this dealer. More

Great service!! I bought my wife a 2017 QX30. And from start to finish everyone was great!! Glenn (long time friend), Fidel, Thomas, Genesis. The experience was Gre I bought my wife a 2017 QX30. And from start to finish everyone was great!! Glenn (long time friend), Fidel, Thomas, Genesis. The experience was Great! And we had to bring the car back in for tint the following week and Genesis was Awesome. He got us in and out quickly and address any concerns, and the vehicle was ready when promised. The entire experience was great! Thank you AutoNation Infiniti of Tustin... Scott Monteiro Noarus Auto Group Hiring & Training Director More

Seamless Experience I recently leased an Infiniti Q50 - and after visiting several dealerships, and having not such a great experience with the customer service, I decide I recently leased an Infiniti Q50 - and after visiting several dealerships, and having not such a great experience with the customer service, I decided to call the Tustin location after someone mentioned that they're the best to work with. I was not disappointed! Arun was so friendly, respectful, helpful, and honest - and he was accommodating to my needs. He even set up all of the paperwork for me ahead of time so that I could drive off with a new car without having to sit around for hours doing paperwork. Arun worked so hard to get me the exact car I wanted as well - and after meeting him and his manager, I was even happier to have purchased from Tustin. One more thing; Being a woman, I definitely deal with overt sexism when trying to purchase a car by myself. At the Beverly Hills location for example, my sales rep told me that I "need to find a rich husband so he can buy me the car I want". This was not my experience at all with Arun! He was extremely respectful, not "salesy" or pushy at all. Love you guys! More

Ken Finocchio , credit Department as well , GREAT !!!!!" - Ken Finocchio We didn't expect to purchase a car last Saturday but my wife and I stopped first at Cerritos Infiniti just to see ..and GREAT !!!!!" - Ken Finocchio We didn't expect to purchase a car last Saturday but my wife and I stopped first at Cerritos Infiniti just to see ..and drove a coupe car but could not agree on a price for a Q60 . While talking with the sales person at Cerritos of infiniti, Then we decide to go to Tustin Infiniti and WOW did we find the right car and the right Price as well , Ken Finocchio is a very patience Sales Rep as well , Melida Arias And Holmes Arias , Just wanted to say thank you and a Merry Christmas , More

GREAT !!!!! We didn't expect to purchase a car last Saturday but my wife and I stopped first at Cerritos Infiniti just to see ..and drove a couple cars but could We didn't expect to purchase a car last Saturday but my wife and I stopped first at Cerritos Infiniti just to see ..and drove a couple cars but could not agree on a price for a M37. While talking with the sales person our daughter sent me a text for the same car at Tustin Infiniti and WOW did we find the right car at the right price. My sales person was Anthony ( Tony ) Le and he was OUTSTANDING! We purchased a M37S and there was not any pressure or games. I told him my price and we were able to come to an agreement. I also purchased the 8 year unlimited mile warranty at a great price. I highly recommend that you go to Tustin Infiniti and ask for Tony Le you won’t be disappointed.... believe me Rick and Sue C from the OC More

Being a credit union member, I was referred to Auto Nation. I was investigating a couple models and had a specific price ceiling for money spent. Johan with Car Nation in Fl. referred me to Infinity Nation. I was investigating a couple models and had a specific price ceiling for money spent. Johan with Car Nation in Fl. referred me to Infinity Tustin for the car that appeared to match my wish list ans also be within my price goal. After visiting two dealerships in the competitive area of InfinityTustin; both which could not supply a vehicle close to my specificatiosn, though it was their brand, I was please to arrive at the lot, have Phil direct me to the car (which was honestly more than I expected after those two disappointing visits to Hyundai dealer), test drive the car and complete the purchase with ease. Phil was attentive to my time schedule and even helped me deliver the car to my residence that evening. I appreciate Auto NAtion and Infinity Tustin. I would definitely recommend that others consider this dealership and the complete Auto Nation car finding program. Michael Patino 714-394-8839 patinola@pacbell.net More

I went in to get a quote on a G37. Xavier was great to work with, no pressure, very knowledgable. I get almost of my car repairs done at this dealership when I am not mystery shopping. Work with Tom K. work with, no pressure, very knowledgable. I get almost of my car repairs done at this dealership when I am not mystery shopping. Work with Tom K. Never had a bad expierience with Tustin Infiniti, ever. I would highly recommend this dealership to anyone who is interested in buying a car or getting theirs repaired. One time, I took it in and drove off the lot, the battery died and they replaced it for free. Like when does that ever happen! Keep up the good work Infiniti, you have my vote. Only one voice but I'll cheer you on anytime! More