AutoNation INFINITI Tustin

I have been bringing my Infiniti G37S 2008 to this dealership. My most recent visit will be my last. I brought my G37S because the muffler was not sounding correctly and the car needed an oil change. dealership. My most recent visit will be my last. I brought my G37S because the muffler was not sounding correctly and the car needed an oil change. The service representative, first told me that I needed their 15,000 mile service, because my car is a lease, and the lease contract requires it. This is a most dishonest statement. Any lease contract requires the vehicle to be properly maintained, but does not necessarily obligate the customer to purchase any particular dealership service package. This practice of lying to the customer that the lease contract requires certain services from the dealership is extremely dishonest and quite probably illegal. I did purchase the 15,000 mile service, at a cost of $480. This is basically a glorified oil change and fluid top-off and very little else, and it is not a good value for the money under any circumstances; you can get the same service minus the throttle body service for under $50 at any mechanic or even at an oil change specialist. When the car was returned to me, it had noticeably diminished power, and stank of burning oil. I called the service manager (Randy), who told me that the oil smell was from replacing the muffler, because they have to use some grease to loosen the muffler bolts, he said it will burn off over time; I accepted this explanation. Then I asked about the throttle body service which was done as part of the 15,000 mile service I purchased at their recommendation and about the reduced power I am experiencing. The Infiniti G37S is a fairly powerful car, and I am being passed on the freeway by Toyota Corollas. Randy said that there should not be anything wrong with my vehicle, that it should be running the same or better than when I brought it in. He said they sprayed the throttle body to make sure the throttle plate doesn't stick. After another four weeks, the car has experienced a complete failure. It starts, but it won't rev-up when I press the gas pedal, and if I put it in gear, there is no power whatsoever. I called Randy again today and he said he assumes no responsibility for anything transpiring with my vehicle and that he doesn't want me to bring it back. I have called the general manager several times and he doesn't return my calls. I strongly advice anyone reading this review to stay away from this establishment; they have no integrity, and the technical ability of their mechanics is dubious at best. This is an example of a dealership that employs scare tactics to try to get customers to buy useless service packages at exorbitant prices, then when the service is done improperly and degrades the car's performance, they assume no responsibility for anything and treat you like dirt. More

This dealers estimate for service was way out of line. What turned out to be just a simple adjustment was quoted at many hundreds of dollars. We simply cannot recommend their service department. Polite le What turned out to be just a simple adjustment was quoted at many hundreds of dollars. We simply cannot recommend their service department. Polite letters sent to the general manager and service manager went unanswered, so it appears they are not at all interested on investigating a problem and improving their performance. More

bought a car from out of town that i found on autotrader.com. had financing already in place, took 3 weeks to get car. the salesman, sales manager and the finance dept. all performed as if it w autotrader.com. had financing already in place, took 3 weeks to get car. the salesman, sales manager and the finance dept. all performed as if it were their first day on the job. also lied to me about the car not ever been painted on and didn't even get floor mats with a $25K purchase. probably could have sued but i'm hoping to trade shortly and put this chapter behind me. absolutely horrible experience. first time in 30 years of buying cars i bought from out of town and will NEVER do that again. More

I bought my new G37 in December, and had a wonderful car-buying experience. I dealt with a sales guy named Dave Postmus, and he was very friendly and informative. He was very knowledgable about the ca car-buying experience. I dealt with a sales guy named Dave Postmus, and he was very friendly and informative. He was very knowledgable about the car, enough to give me information overload. On the few questions he didn't have an answer to, he was able to ask the service guys and get an answer for me later on. When it came to buying the car, negotiations were friendly throughout, not getting hostile or combative at all, as I've had in some previous experiences. Deal went smoothly, finding an agreeable price about halfway between invoice and MSRP. Considering the G37 has only been out for less than 6 months, I was hoping for, but not expecting, a great deal. Overall, very happy with the car after one month, no problems whatsoever. Finance guy Paul Lerma was very friendly, and made the financing paperwork go pretty smoothly. Was able to get the 2.9% finance special that Infiniti was running in Dec. 2007, so didn't have to do a loan through my bank. They didn't push the service plans that hard on me, as I can always get that later. Only negative thing about the buying experience was that I couldn't find my first color of choice for the G37. I wanted Athens Blue with particular options packages and a manual, and there were none in Southern California. I ended up with the cool Amethyst Graphite color, with the Premium and Nav packages, but didn't want the Technology package nor the rear spoiler, since I like that silver trim piece on the trunk. Of the 40-something G37s on the lot, there was only 1 that matched what I wanted. Several black G37s on their lot. Overall, it was one of the smoothest and best car-buying experiences I've been through. I would easily recommend buying a car at Infiniti of Tustin, and if your sales guy is Dave, I feel confident that he'll make your car-shopping experience a pleasant one like what I experienced. About 2 weeks into owning the car, I ran over a nail, and went back to the dealer to have it patched up. Dropped off the car, walked to Joey's Smokin' BBQ for lunch, and about 1.5 hours later, the car was ready. Everything went smoothly, absolutely no complaints. I plan to do all my servicing for the car at this dealership for the first 3-4 years, even if dealer service prices are higher. If you want to own an Infiniti, might as well pay for the service. If you want to save a few bucks, get an Altima instead. More

I On Saturday, September 15, 2007, I visited the Tustin Infiniti Service Department as my rear tire was flat. A service consultant told me I had to purchase a new tire after visually inspecting it. Here Infiniti Service Department as my rear tire was flat. A service consultant told me I had to purchase a new tire after visually inspecting it. Here is my complaint: He refused to have the technician take the flat tire apart to show me the inside of the tire it was defective. I want to know what my rights are when it comes to this issue. Upon request, a customer should be allowed to confirm the findings of a service department "consultant" before purchasing a tire. Here are more details about my visit to the Tustin Infiniti Service Department: Another service technician visualized the tire to confirm it was defective. Both of them still refused to help me! I was amazed and shocked at there actions; therefore, I refused to buy the new tire. I told them to have someone install the spare tire only. Later, I walked to the service shop and a second technician kindly took the flat tire apart and showed me the wear and tear. At this point, I agreed to buy the new tire and I became upset the bad customer service I received; I should have bought a Lexus IS250 as the breaks are squeaking. More

I took my car in for warranty service...Steve (I think it was), the service manager, had my car checked out...<br>came back saying that my tint was affecting the problem...<br>but instead of charging me $80 was), the service manager, had my car checked out...<br>came back saying that my tint was affecting the problem...<br>but instead of charging me $80 for labor...he just went ahead and fixed the problem for me... and gave me my keys with a smile...<br><br>now, I went in there pissed about my car, but came back amazed at what happened... I thought the sales dept make returning customers, but I guess in this case, the service dept did the dirty job...<br>oh and i did NOT buy my car at tustin...i bought it at their rival dealer...but they still took me in as a friend... More