AutoNation INFINITI Tustin

Everything went smooth up until I sent my down payment on August 19, 2021. Everyone was very attentive, very responsive, and Chris even did a Zoom appointment for me since I'm in Northern Cali. I spoke to August 19, 2021. Everyone was very attentive, very responsive, and Chris even did a Zoom appointment for me since I'm in Northern Cali. I spoke to Fred in finance on August 19th, and he confirmed receipt of paperwork they had since via FedEx and told me he would send copies via email. He also informed me that they would be in contact with my delivery information. After that conversation, I didn't hear from them unless I reached out. Fred is unresponsive, Chris was more responsive but could not provide any information on the delivery. About a week later I received a call from the delivery company that they were 20 mins away. I'm like this is the first I've received information on this, so I was lucky I was not in any work meetings at that time and was able to hitch a ride to meet them. Inside the car there was a folder, but it did not contain my signed paperwork. I've asked for it a few times since then and here we are almost a month later and no paperwork still. Also, the car had a few scratches and you can tell where they popped out a little dent. So please learn from my experience because I'm not confident I will be able to receive my paperwork. So at this point, I have no info on the warranty I purchased to protect the paint, but no clue who to call or contact regarding the scratches. So, you will have a better buying experience if you actually go into the dealership. More

Excellent services and quite place for me to wait and work while having a free cup of coffee and a bag chips. I would not mind doing it again. work while having a free cup of coffee and a bag chips. I would not mind doing it again. More

Gabriel P., my service advisor for several dealer encounters over time, has again provided an outstanding level of quality customer service. He always is focused on listening, acting and results. He encounters over time, has again provided an outstanding level of quality customer service. He always is focused on listening, acting and results. He IS the dealer brand reputation-bearer. He does it well. Mechanical work was done on time and the car was returned looking nicer than when it arrived at the dealer. More

Frank Gutierrez was my service rep who was friendly, efficient, thorough and competent. He told me exactly what service my car needed, how long it would take and how much it would cost. Infiniti Tusti efficient, thorough and competent. He told me exactly what service my car needed, how long it would take and how much it would cost. Infiniti Tustin delivered exactly as promised! More

No communication of follow up from Chris or Teddy. I bought a vehicle without seeing it or driving it. You would expect by making such a large purchase on trust and communication the dealership would l bought a vehicle without seeing it or driving it. You would expect by making such a large purchase on trust and communication the dealership would let you know the process along the whole way and follow through. This was pretty much non existent unless I reached out several times for an update to just get blown off. Very disappointed in the customer service by these two individuals. Would not buy another vehicle from these two if you would like to know what's going on with your purchase. I will state though that the car was delivered and so far it seems to be what they stated. More

Overall I great great experience with the dealership . Everyone from sales rep. to sales manager and the document manager was polite and courteous . I will surely recommend this Tustin dealership . Everyone from sales rep. to sales manager and the document manager was polite and courteous . I will surely recommend this Tustin dealership . More

Daniel was amazing, resolved the issue swiftly and was very open, honest, and communicative. Auto Nation Infiniti Tustin is amazing, this is the second time I’ve brought my car there, and will continue to very open, honest, and communicative. Auto Nation Infiniti Tustin is amazing, this is the second time I’ve brought my car there, and will continue to do so for the foreseeable future More

Service was quick staff very friendly and knowledgeable. Car was finished at the time promised Car was finished at the time promised More

Rene was amazing from start to finish he made my experience very easy and i felt comfortable. Great job guys! experience very easy and i felt comfortable. Great job guys! More

I had an exceptional experience buying a pre-owned car here... and no one is more surprised than me! It was the 3rd place I tried, and it was the charm. Let me give a special shout-out to Edgar, the sal here... and no one is more surprised than me! It was the 3rd place I tried, and it was the charm. Let me give a special shout-out to Edgar, the salesperson who patiently listened to my needs, helped me compare among some cars I chose, and took me on a few test drives. You should definitely ask for Edgar if you come here. I watched several transactions over the last few days at car dealerships, and Edgar's manner and educational style is phenomenal. Professional, low-key personality, effective communicator. Pleasant all around. I bought pre-owned Toyota Rav4 Premium, and I know I got a better deal than CarMax or Toyota dealers where I had already shopped. I got the best offer to sell my Sienna as well, proven. Interestingly, I went to Infiniti with my husband - who is an infiniti guy - because he was buying a new car. I am a Toyota woman! He saw a car on the website on a Saturday night, emailed about it, got a call back from Edgar first thing on Sunday morning, and we went to see it. While we were there, I saw a Rav4 on the lot and started looking at it. My Sienna has 100k+ miles, but I wasn't settled on purchasing a new vehicle yet. Once I test drove the Rav4 (which was a SIMPLE process, thank goodness), I wanted to test-drive other cars in that price point. After that, Edgar lined the cars up next to each other and helped me compare the features. If you've ever tried to compare used cars, it's nearly impossible as they all have different packages and upgrades. Edgar is more of an "educator" than salesperson, and he is a very effective communicator. Answered all my questions, listened to all my concerns and guided me without any pressure at all. I got a fantastic loan rate, even better than the Credit Union, and a fair deal on the service package. I had good experiences at CarMax, so-so at Toyota, but a GREAT experience at this Infiniti with Edgar and the finance manager Nima. I highly recommend this dealership. More