AutoNation INFINITI Tustin

No communication of follow up from Chris or Teddy. I bought a vehicle without seeing it or driving it. You would expect by making such a large purchase on trust and communication the dealership would l bought a vehicle without seeing it or driving it. You would expect by making such a large purchase on trust and communication the dealership would let you know the process along the whole way and follow through. This was pretty much non existent unless I reached out several times for an update to just get blown off. Very disappointed in the customer service by these two individuals. Would not buy another vehicle from these two if you would like to know what's going on with your purchase. I will state though that the car was delivered and so far it seems to be what they stated. More

Overall I great great experience with the dealership . Everyone from sales rep. to sales manager and the document manager was polite and courteous . I will surely recommend this Tustin dealership . Everyone from sales rep. to sales manager and the document manager was polite and courteous . I will surely recommend this Tustin dealership . More

Daniel was amazing, resolved the issue swiftly and was very open, honest, and communicative. Auto Nation Infiniti Tustin is amazing, this is the second time I’ve brought my car there, and will continue to very open, honest, and communicative. Auto Nation Infiniti Tustin is amazing, this is the second time I’ve brought my car there, and will continue to do so for the foreseeable future More

Service was quick staff very friendly and knowledgeable. Car was finished at the time promised Car was finished at the time promised More

Rene was amazing from start to finish he made my experience very easy and i felt comfortable. Great job guys! experience very easy and i felt comfortable. Great job guys! More

I had an exceptional experience buying a pre-owned car here... and no one is more surprised than me! It was the 3rd place I tried, and it was the charm. Let me give a special shout-out to Edgar, the sal here... and no one is more surprised than me! It was the 3rd place I tried, and it was the charm. Let me give a special shout-out to Edgar, the salesperson who patiently listened to my needs, helped me compare among some cars I chose, and took me on a few test drives. You should definitely ask for Edgar if you come here. I watched several transactions over the last few days at car dealerships, and Edgar's manner and educational style is phenomenal. Professional, low-key personality, effective communicator. Pleasant all around. I bought pre-owned Toyota Rav4 Premium, and I know I got a better deal than CarMax or Toyota dealers where I had already shopped. I got the best offer to sell my Sienna as well, proven. Interestingly, I went to Infiniti with my husband - who is an infiniti guy - because he was buying a new car. I am a Toyota woman! He saw a car on the website on a Saturday night, emailed about it, got a call back from Edgar first thing on Sunday morning, and we went to see it. While we were there, I saw a Rav4 on the lot and started looking at it. My Sienna has 100k+ miles, but I wasn't settled on purchasing a new vehicle yet. Once I test drove the Rav4 (which was a SIMPLE process, thank goodness), I wanted to test-drive other cars in that price point. After that, Edgar lined the cars up next to each other and helped me compare the features. If you've ever tried to compare used cars, it's nearly impossible as they all have different packages and upgrades. Edgar is more of an "educator" than salesperson, and he is a very effective communicator. Answered all my questions, listened to all my concerns and guided me without any pressure at all. I got a fantastic loan rate, even better than the Credit Union, and a fair deal on the service package. I had good experiences at CarMax, so-so at Toyota, but a GREAT experience at this Infiniti with Edgar and the finance manager Nima. I highly recommend this dealership. More

Always great service. They get the job done right the first time. Warranty word on none Infiniti hybrid does take a little longer but I suppose that’s to be expected. first time. Warranty word on none Infiniti hybrid does take a little longer but I suppose that’s to be expected. More

Gabriel was polite and listened to my concerns. The service was done quickly and efficiently. I will return for future service when the time comes. service was done quickly and efficiently. I will return for future service when the time comes. More

Very clean and inviting. Sarah and Chris were wonderful and very accommodating. They knew the Q60 like the back of their hands and answered all my questions. They helped me get the car set up before I lef and very accommodating. They knew the Q60 like the back of their hands and answered all my questions. They helped me get the car set up before I left. I will get the car serviced with Tustin Infiniti for years to come. More

Excellent jobs by sales. Strong team works to serve customers. customers. More